Originally posted by oboe
I If people are interpreting HTC's silence as arrogance then I'd say they have a problem on their hands. Maybe they're just kind of tired of and burned out dealing with the community?
Once your burned out with your paying customers, you've taken the first step toward going out of business.
There are days I hate my clients, but I still have to call them if I want to keep them, and the fees they pay me.
SImply put, you have an obligation to the customer, whether it be in technical support, or general product updates.
When you begin faltering at this, it will be easy for a competitor to start gaining market share from your client base.
Personally, a short update as to what the overall status of AH2 would satisfy me. Anything more is a bonus.
Also, did they not say AH2 would be out in the 3rd quarter? Thats about 2 weeks away. So if they are on time, this release could be out anywhere from 2 weeks to 3 months, 2 weeks.