Author Topic: Being a customer is hard work (Read 5229 times)

fullback · « **Reply #60 on:** October 28, 2003, 07:14:22 PM »

hitech,

The entire point of my post has been twisted. The point was that the lack of response to my email gives a perception of rudeness. I would not have posted anything if I had a simple response to my email.

Not everyone lives in the U.S. and is able to phone HTC during your office hours so we use email. We don't have the benefit of hearing a voice. Your email response is hit or miss and this is something that HTC could be better at.

I did not posted it to 'damage HTC' and I have never been anything but civil. Sarcasm in print can be a dicey thing and your tendancy to shoot the messenger instead of objectively looking at the problem can come across as arrogant and rude to some.

Hey, you're not the only person running a business and working all hours. There are some things that I'm good at and things I leave to others because they are better at it than me. I think you're an excellent programmer and game developer, hitech, but let's just say that others may be a little better than you in communicating with customers. Skuzzy and the other staff are very helpful and professional.

Anyway, I've had enough of this thread. I dislike verbally sparring and you've made it very clear that you (as usual) are always right.

I like your new clothes, by-the-way...

Ozark · « **Reply #61 on:** October 28, 2003, 07:47:41 PM »

"All I really needed to know I learned from Kindergarten"

All I really need to know about how to live and what to do and how to be I learned in kindergarten. Wisdom was not at the top of the graduate-school mountain, but there in the sand pile at Sunday School. These are the things I learned:

~Share everything.
~Play fair.
~Don't hit people.
~Put things back where you found them.
~Clean up your own mess.
~Don't take things that aren't yours.
~Say your sorry when you hurt somebody.
~Wash your hands before you eat.
~Flush.
~Warm cookies and milk are good for you.
~Live a balanced life--learn some and think some and draw and paint and sing and dance and play and work every day some.
~Take a nap every afternoon.
~When you go out into the world, watch out for traffic, hold hands, and stick together.
~Be aware of wonder. Remember the little seed in the styrophoam cup: The roots go down and the plant goes up and nobody really knows how or why, but we all like that.
~Goldfish and hamsters and white mice and even the little seed in the styrofoam cup--they all die. So do we.
~And then remember the Dick-and-Jane books and the first word you learned--the biggest word of all--LOOK.

Everything you need to know is in there somewhere. The Golden Rule and love and basic sanitation. Ecology and politics and equality and sane living.

Take any one of those items and extrapolate it into sophisticated adult terms and apply it to your family life or you work or your government or your world and it holds true and clear and firm. Think what a better world it would be if we all--the whole world--had cookies and milk about three o'clock every afternoon and then lay down with our blankies for a nap.

And it is still true, no matter how old you are--when you go out into the world, it is best to hold hands and stick together.

~Robert Fulghum
All I really Need to Know I Learned in Kindergarten

PS… and please quit whining about your account being cancelled when you requested it.

nopoop · « **Reply #62 on:** October 28, 2003, 10:13:59 PM »

Pretty silly.

Please close my account - account deleted.

When I quit WB I never recieved a notification from them. The following month they took my money. So I sent them another email requesting the closing of my account..

The following month...they took my money. A somewhat more strident email resulted in no response..

..the following month...they took my money...

I posted on the AGW boards a question of what it took to keep Ien from taking my money..

They closed my account.

I never got an email. I never got a refund.

You got what you wanted promptly.

If there wasn't enough sugar on top ??

Think of it this way. I was billed what amounted to 75 bucks after requesting cancellation.

I didn't get an email thanking me, they just kept MY money.

You got what you requested.

It was taken care of.

Not seeing a problem.

Babwa Striesand might..

Gadfly · « **Reply #63 on:** October 28, 2003, 11:56:13 PM »

Personally, I would rather be ignored that treated like ****-but that is just me.

Airhead · « **Reply #64 on:** October 29, 2003, 12:44:26 AM »

OK, everybody ignore Gadfly.

mrblack · « **Reply #65 on:** October 29, 2003, 12:55:21 AM »

This is so stupid it deserves NO response from anyone really:rolleyes:

FBRaptor · « **Reply #66 on:** October 29, 2003, 01:04:44 AM »

Well I hate to admit this but.....I totaly agree with Golfer. This guys just made a comment about how he "perceived" his response from someone he has been paying $$$ to for a long time. For this he was lambasted, humiliated, and basicly told not to ever come back!
I enjoy this game very much and the fact that I agree or disagree with fullback is NOW a secondary issue. The issue is that the CEO of a company we all pay monthly fees to has shown how he deals with "Customers" that disagree with the way he does something.
I must say that I see this company in a different light than I did when I logged off the game 30 minutes ago and my "respect" for its leadership is gone.
As for HTC....you have missed the point that fullback was trying to make entirely, because you are too busy showing your high and mighty attitude! His point was only....Please pay close attention....."that he felt a more personable response may have made him feel better about coming back". Nothing more. A suggestion that you should be thanking him for because if you dont listen to your customers, sooner or later, they go away. I am the 2nd CO for a squad of 53 members. We came here from Airwarrior and warbirds. Remember, every satisfied customer will tell 3 friends and every unsatisfied customer will tell 10.

Mini D · « **Reply #67 on:** October 29, 2003, 07:55:12 AM »

Ummm.... You might want to pull that link to freebirds. It's pretty tasteless to post it here or on AGW.

And...

I can't help but notice a subtlety in your post:

" This guys just made a comment about how he "perceived" his response from someone he has been paying $$$ to for a long time."

Actually, he made a request and received prompt service. He didn't like the flatness of the reply, then (after quitting) said HTC doesn't make it easy to be a customer. Seems to be a judgement... not a perception.

But then you say:

"For this he was lambasted, humiliated, and basicly told not to ever come back!"

Didn't see him lambasted, though ridiculed might be aplicable. It was a pretty stupid post. And... I didn't see a single occurance of "don't come back".

I mean it's not like you'd blindly champion someone while exagerating the response of the other side... right?

MiniD

Kekule · « **Reply #68 on:** October 29, 2003, 08:50:47 AM »

Nopoop... you gotta turn everything into a AH vs WB deal? Bastige. I'm tired of you and your ilk. Blue is a puke color, btw.

Next time I'm on the left coast I'm lookin' you up, dude.

And I'll buy the beers.

-Kekule

Zanth · « **Reply #69 on:** October 29, 2003, 09:01:27 AM »

A bit off topic I guess...

I don't know if it is actually true or not, but I read once Einstein was horrible at spelling. I still often wonder though how in the heck hitech keeps bugs out of code with those typing/spelling skills. Yikes, pretty awful!

humble · « **Reply #70 on:** October 29, 2003, 10:46:48 AM »

Quote

Originally posted by hitech
I appologize for prompltly deleteing your account per your email request. I also apologize for sending you a confermation that your account was deleted. I also apologize for not sending you the TOS aggrement before deleteing your account to make sure you knew that once deleted accounts are completed for the month.

I also apologize for not presonaly calling you to make sure you truly wished to delete your account, or if you were just having a bad day.

Once again realy sorry for deleteing your account, if in any way we can take longer in deleting your next account please let us know how, we would love to serve you better.

HiTech

We KNOW HT wrote this personally....not another person on the planet can possibly spell this badly:aok

Airhead · « **Reply #71 on:** October 29, 2003, 10:51:03 AM »

I'm glad my clients don't have a bulletin board where they can discuss everything from the quality of my product to the way I handle PR- no doubt I wouldn't have any clients left.

Fullback requested his account be deleted.

HiTech responds quickly, and sends a confirmation e-mail.

Fullback is slighted and feels he deserved more- A long walk with Dale on a beach where he might be calmed down, perhaps- so he posts a criticism over the way Dale handled his deleted account.

Dale reads it, thinks "WTF, I'm catching crap because my customer service is TOO responsive?" and responds with sarcasm.

And all the hens in the henhouse start cluck cluck clucking their disapproval.

As far as I'm concerned HTC is the most accessble, and responsive, Internet business I've ever dealt with. Criticize flight modeling, criticize graphics, but DON'T critize HTC's customer service.

Fullback, you have no complaints. If anything Dale was too kind in his response- You're lucky I don't work for HTC answering posts such as yours or I'd show ya some REAL sarcasm.

Westy · « **Reply #72 on:** October 29, 2003, 10:56:59 AM »

Come on. The guy has a point. Every account cancelling player should be given a pat on the back by HTC and depending on how loing they'd been a paying subscriber they should receive a BJ as well as either a Timex watch or a bottle of Opus One.

humble · « **Reply #73 on:** October 29, 2003, 11:03:37 AM »

Somewhere amongst all the fur flying I think somethings been overlooked....fullback didnt take the time to read the TOS or ASK how to accomplish his desired outcome. As someone who has...and will...continue to "walk away" from this cursed game:) I know the account deletion is instant. It's a pretty easily understood GUI.

Dale is LEGALLY obligated to follow his written TOS. Fullback decided to make this a public issue....not Dale. So far I don't think anyone has bothered to translate "dalespeak" into english....

"Don't let the door hit you in the ass....Dolt"

Is this politically correct...probably not....is it truely appropriate...probably not....is it Dale....damm right.

Staga · « **Reply #74 on:** October 29, 2003, 01:22:05 PM »

Reply like that one from HT may work if the company is selling fuel in the middle of nowhere for local consumers but when a owner of a company with customers from all over the world (Is Fullback from Tokyo?) makes replies like that I'd say they should think about takeing some classes in the business school or hire a PR-person.