Aces High Bulletin Board
Help and Support Forums => All things VR => Topic started by: Puma44 on January 31, 2024, 07:51:18 AM
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Recently, for no known reason, my G2 frame rates went to unusable rates, 80-90 to 15-20.
I’ve not made any intentional changes to settings. Even with an extensive amount of web search and a lot of help from SNO, nothing has resolved the issue (whatever is causing this). When signing in to AH via DX11, the initial splash screen shows a frame rate of 90+/-. Then, selecting any arena, as soon as the tower appears, frame shows low teens and then the low 20s. No amount of changing the video or graphics settings affects the frame rate.
It seems there’s a simple fix for whatever changed but, we’ve not been able to determine what it is.
3080 card, I7.
Any ideas for this “I don’t know what I don’t know” issue? Thanks in advance! :salute
I’m also aware that Microsoft is going to stop supporting WMR and HP has stopped production/support of the G2. :x Perhaps mine is getting the jump on being a paper weight with a long cable.
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I have a similar setup to you Puma - I7, 3080, Reverb G2. My frames are stable at 90 if I turn shadows off and set the in game graphics detail sliders in around 50%, but it does depend on the terrain as well.
I would also check you Windows WMR settings to make sure things haven't changed there, and also the Settings within SteamVR. MAybe some setting there changed do to an update?
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I have a similar setup to you Puma - I7, 3080, Reverb G2. My frames are stable at 90 if I turn shadows off and set the in game graphics detail sliders in around 50%, but it does depend on the terrain as well.
I would also check you Windows WMR settings to make sure things haven't changed there, and also the Settings within SteamVR. MAybe some setting there changed do to an update?
Yeah Oboe, SNO and I have spent a lot of time going through all those settings together, plus the nvidia menus. He also has solid 90 frame rate but with my settings matching his, I still get low 20s. We are both VERY frustrated. That’s why I have the feeling that there's THAT one thing, I’m not aware of that’s causing this. Thanks for the ideas! Not giving up though. I’m very stubborn like that.
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Have you seen these discussion of a similar problem on Reddit? Might be worth checking:
https://www.reddit.com/r/iRacing/comments/y5or6i/sudden_performance_drop_using_vr_the_last_week_or/ (https://www.reddit.com/r/iRacing/comments/y5or6i/sudden_performance_drop_using_vr_the_last_week_or/)
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Have you seen these discussion of a similar problem on Reddit? Might be worth checking:
https://www.reddit.com/r/iRacing/comments/y5or6i/sudden_performance_drop_using_vr_the_last_week_or/ (https://www.reddit.com/r/iRacing/comments/y5or6i/sudden_performance_drop_using_vr_the_last_week_or/)
No but, certainly will. Thanks for the link.
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If nothing else jumps out at you or Sno, then I might suggest swapping out the G2 cable. It is the Achilles heel of the G2. An increased resistance in the cable could account for the drop in frames once the data stream picks up.
Just a thought.
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If nothing else jumps out at you or Sno, then I might suggest swapping out the G2 cable. It is the Achilles heel of the G2. An increased resistance in the cable could account for the drop in frames once the data stream picks up.
Just a thought.
Interesting that we were just discussing that this morning. I tried Oboe’s suggestion and was initially encouraged by the surge in FRs. When signing in, the splash screen shows 80-90. Then in the tower 50ish and bubbles up to around 70. On the runway or to a GV, FRs dump to 40ish. Lots of screen stuttering, eye strain, and headache. So, there just might be something to the cable idea.
Question for G2 users. Does anyone have a verified phone number for HP G2 tech support, other than an off shore one that produces an unrecognizable English speaker who can’t understand recognizable English?
Thanks for the ideas gents! Much appreciated! :salute
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I have no number for HP support here, but I'd like to relate when my first cable went bad, it didn't affect frame rates - it was frequent sprinlking of colored pixels through the image - almost like the snow we'd get on the TV screen when trying to pull in a weak station with antenna back in the day, and then it would wink out to black, and if I'd turn my head, sometimes the image would restore and be fine for a while.
Bad cables can give error 1-4 in WMR, too, I think. Just not sure its cable related.
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Not sure about the g2 but the only issue I have had with my vive pro has been the cable.
I don't think they are built that well, probably on purpose...
..that and scratched lenses from my mr. Magoo glasses.
Good luck with your issue Puma
Eagler
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I have no number for HP support here, but I'd like to relate when my first cable went bad, it didn't affect frame rates - it was frequent sprinlking of colored pixels through the image - almost like the snow we'd get on the TV screen when trying to pull in a weak station with antenna back in the day, and then it would wink out to black, and if I'd turn my head, sometimes the image would restore and be fine for a while.
Bad cables can give error 1-4 in WMR, too, I think. Just not sure its cable related.
Assuming it’s not the cable, what else could it be?
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Assuming it’s not the cable, what else could it be?
Once your frame rate drops, does it stay down? I've got a RiftS, not a G2, but when I up onto the runway, my frame rates drop below 20. Takes a full minute or so, but then they go back up to 79.
- oldman
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Once your frame rate drops, does it stay down? I've got a RiftS, not a G2, but when I up onto the runway, my frame rates drop below 20. Takes a full minute or so, but then they go back up to 79.
- oldman
Mine drops down to the low teens and then gets back up to the mid 20s. I’ve waited on the runway also but, it never recovers to the 80-90s as it did before.
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Mine drops down to the low teens and then gets back up to the mid 20s. I’ve waited on the runway also but, it never recovers to the 80-90s as it did before.
Do you have the Clip Board open? I have been slammed lately, FPS to 20, whenever I bring it up. Same issue when viewing the "Posted Mission" Join feature :bhead With Mission window open was worse....FPS 20, and all detail, trees, hangers buildings and just about everything else goes poof? Close clipboard and back to normal?
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I can tell you with my similar rig (5800x3d, 3080 12gb, 32gb ram), with the G2 I'm not having this with AH. Plays buttery smooth at 90fps in all situations. Other sims not so much. IL2 might be like 75, MSFS might be like 50. Both of those put more of a hurting on the system and both can be lower depending on the weather. Clouds knock it back pretty good. Not a problem with AH clouds tho. This rig honestly laughs at AH. That's all you got?
I'd add I have both the CPU and GPU underclocked or undervolted too. Saving on power and heat while getting almost the same performance.
That's one thing that comes to mind. Heat. Is your case keeping your components cool? Have you cleaned it out lately? Fans running? One thing I ran into with that a couple of months back was I had an update to corsair icue that I use not only for the pretty LEDs on my case but also manage the fans. Have it tied to the GPU temp to ramp up the fans. It stopped working out of nowhere. GPU fans were going nuts but the case fans were all idle. Case temp was crazy high. Cost me a FSO frame and didn't get it figured out for over an hour. Icue fixed it with an update and the problem went away. But heat will do it. Get a monitoring app like HWinfo that'll tell you in great detail what's happening on your system and try to duplicate it.
Sent from my SM-G991U using Tapatalk
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Do you have the Clip Board open? I have been slammed lately, FPS to 20, whenever I bring it up. Same issue when viewing the "Posted Mission" Join feature :bhead With Mission window open was worse....FPS 20, and all detail, trees, hangers buildings and just about everything else goes poof? Close clipboard and back to normal?
The clipboard OPEN doesn’t make any significant difference when opened, maybe a small twitch of 3-5 when opened but, recovers quickly.
I can tell you with my similar rig (5800x3d, 3080 12gb, 32gb ram), with the G2 I'm not having this with AH. Plays buttery smooth at 90fps in all situations. Other sims not so much. IL2 might be like 75, MSFS might be like 50. Both of those put more of a hurting on the system and both can be lower depending on the weather. Clouds knock it back pretty good. Not a problem with AH clouds tho. This rig honestly laughs at AH. That's all you got?
I'd add I have both the CPU and GPU underclocked or undervolted too. Saving on power and heat while getting almost the same performance.
That's one thing that comes to mind. Heat. Is your case keeping your components cool? Have you cleaned it out lately? Fans running? One thing I ran into with that a couple of months back was I had an update to corsair icue that I use not only for the pretty LEDs on my case but also manage the fans. Have it tied to the GPU temp to ramp up the fans. It stopped working out of nowhere. GPU fans were going nuts but the case fans were all idle. Case temp was crazy high. Cost me a FSO frame and didn't get it figured out for over an hour. Icue fixed it with an update and the problem went away. But heat will do it. Get a monitoring app like HWinfo that'll tell you in great detail what's happening on your system and try to duplicate it.
Sent from my SM-G991U using Tapatalk
I have all the fans that will physically fit in the case. Per previous suggestions from you all, I’ve checked that they are all operating, to include the 3080. Also checked for dust. There was a small amount and that was carefully removed with a compressed air can (being careful not to start the blow on any components).
Someone recommended MSI Afterburner previously. I start that first and keep an eye on 3080 and I7 temps, and haven’t seen evidence of abnormal temps.
I haven’t overclocked anything. Running it all as it came out of the box.
I continue to wonder if there’s something simple that I just don’t know about, a G2 cable issue, a software setting that I’m not “computer savvy” enough to realize, etc, etc.
I appreciate all your ideas and help. Please keep them coming.
Started AH using TrackIR, and still use it for GVing because of the huge improvement in visual acuity. The monitor has a 185 hz refresh rate that commonly produces FRs in the 150s or higher. Noticed it cranking out 184 at one point yesterday. But, for flying the G2 (when it’s performing properly) is undeniable close to real world flying. Just can’t beat that part of it. The way it’s now, it’s worse that the most intense real world drunken fog ever experienced.
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Yeah I love my G2 but know it's days are numbered whether it be by the cable or Microsoft killing WMR---whichever comes first! The latter having already been announced. I have a backup new cable just in case but I'm a year and a half into my original v2 cable with no issues<knocks wood>. That said, I don't think your problem is with the cable. It seems they either work or they're dead. No in between. Since your headset is working, I'd rule that out. They're like friggin unicorns anyway and dang expensive if you can even find one. Must be something else here.
Sent from my SM-G991U using Tapatalk
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Yeah I love my G2 but know it's days are numbered whether it be by the cable or Microsoft killing WMR---whichever comes first! The latter having already been announced. I have a backup new cable just in case but I'm a year and a half into my original v2 cable with no issues<knocks wood>. That said, I don't think your problem is with the cable. It seems they either work or they're dead. No in between. Since your headset is working, I'd rule that out. They're like friggin unicorns anyway and dang expensive if you can even find one. Must be something else here.
Sent from my SM-G991U using Tapatalk
Wonder how many “days” we G2ers have left? Anyone looking ahead to a replacement that is hopefully less problematic?
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I upgraded to a Pimax Crystal. Expensive and the software is a little finicky, but worth it.
Edge to edge clarity that is sharper than the G2's sweet spot, local dimming (so black items are black and not smokey black), wider FOV, and eye tracking that allows for dynamic foveated rendering (more performance without loss of picture quality). The integrated DMAS speakers give a little better audio than the G2.
Granted this is overkill for AH, but it is the next evolution in VR and has some years ahead of it before the competition can surpass it. It is OpenXR (industry standard) so it works well with the other main flight sims out there. If AH gets a VR update it will probably be to OpenXR. I know the Crystal works with SteamVR, but don't know if anyone has tried it in AH.
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Last night in MNM, someone mention the possibility of a memory leak and to do a diagnostic. Accomplished it after signing off. Results showed no memory leak issues.
Earlier in the day, I was getting reasonable FRs in the main (70-80ish) and no screen stutters. In MNM last night, sitting on the runway, FRs were low 20s, then mid 40s, and back to low 20s with no significant head movement. Looking straight up, FR was high 70s. Any other view was 40 +/- with screen stutters when flying in a turn or pitching up or down.
Just plain strange between two uses yesterday, with the computer shut down between. :x
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If you haven't already done so, I would, while in VR - go to graphics settings and turn everything down to the bare minimum and see if that affects your FPS. The VR version is a separate executable, so the graphics settings in the 2D version are separate and different form those in VR. Just seems like there could be some setting that is set too high. I don't use shadows in VR, they are too much of an FPS hit, and my Environment slider is set to '1'.
Also, I'm on my 2nd Reverb cable and it gives me and error 1-4 nearly every time I fire it up. I have to disconnect the power block and re-plug it back in. I thought it might be a power saving mode incompatibility because I use "SLEEP" mode quite often, since my screen saver won't function when I have all my peripherals plugged in.
Sometimes even that won't help, and I'm forced to try every trick I know - rebooting or shutting down, disconnecting the headset completely and reconnecting using different display port, etc. I can usually finally get it to work, but not always.
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If you haven't already done so, I would, while in VR - go to graphics settings and turn everything down to the bare minimum and see if that affects your FPS. The VR version is a separate executable, so the graphics settings in the 2D version are separate and different form those in VR. Just seems like there could be some setting that is set too high. I don't use shadows in VR, they are too much of an FPS hit, and my Environment slider is set to '1'.
While sitting on the runway, I did just that. Cycled all the graphics setting sliders to lowest setting and tried checking and unchecking boxes with no real improvement. Some changes would make the FR bubble up and down but, not improve to the point of 80-90.
Interesting you should mention the cable. I noticed the FR change small amounts when I adjusted position of the cable. I’m becoming more suspicious of that and have ordered a replacement. One more thing to eliminate. Mine will be gold plated, considering the cost.
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Last night in MNM, someone mention the possibility of a memory leak and to do a diagnostic. Accomplished it after signing off. Results showed no memory leak issues.
Earlier in the day, I was getting reasonable FRs in the main (70-80ish) and no screen stutters. In MNM last night, sitting on the runway, FRs were low 20s, then mid 40s, and back to low 20s with no significant head movement. Looking straight up, FR was high 70s. Any other view was 40 +/- with screen stutters when flying in a turn or pitching up or down.
Just plain strange between two uses yesterday, with the computer shut down between. :x
I forgot to mention...a Windows Disc Cleanup or whatever it is called and deleting all but a few AHfim files, solved my FR issues with Clipboard being open. Made for almost instant update...load up upon entering the arena. i had like 5 min of lag between signing in and having Roster and Icons, DarBars ect showing on clipboard. Just another possible issue if you haven't tried it, I guess. I find that if I get very much beyond 160 AHfilms saved.the lag comes back a bit? For some reason, unknown
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I know this thread has been up for awhile but here is my 2 cents worth.
I have a G2 version 2 (with the new style cable) which finally bit the dust about a week ago, cables can really do some strange things so it might be a possibility...mine would freeze my head movement but was still displaying everything else, other than a few sparkles I've noticed for a couple of months there was no other warnings...I could duplicate the problem by bending the cable where I had it attached to the back of the headset.
These have about 50 - 60 micro wires in the harness and they can only bend so many times. Your best bet if you believe it is the cable is to buy a new never used authentic HP cable (late version) from Ebay there seems to be a good supply right now for about $150 and I should get mine today so I will see how it goes.
I would say to try bending it where it attaches at he back of the headset ( or any other place it can get stressed) while you are watching AH FR and if it comes and goes it could easily be the cable. good luck
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I also get false cable error messages - and it turns out these are really power issues.
I am having great success with powering down the Reverb's power brick control box, unplugging the power brick from both the wall AND the control box, waiting a few minutes, then plugging everything back in. I have to do this ALMOST everytime I want to use VR, so it's become a habit for me now.
I do believe the cable will eventually fail due to the bending stress on the cable when turning your head as Propnut describes, but hopefully it will last long enough so that there are more reasonably priced and feature rich VR headsets out there. Looking forward to more news about Valve's follow-on to the Index.
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After endless tries of different settings with SNO’s help, I broke down and bought a new cable. At first the frame rates came up nicely, then back in the dumps. Recently, SNO and I experimented with several settings and were able to get frame rates stabilized.
When it’s operating normally, the G2 is a great headset but, I’ve been cursed with the lemon of lemons and find it be a royal PIA. On top of that, it’s pretty much impossible to find anyone in HP tech support that speaks understandable English.
I regret buying it and wouldn’t recommend anyone to do so.
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Yeah I hear ya....the G2 was a step up from the Riff visually and I like using it when it is working good but with Microsoft doing away with WMR its days are probably numbered....my hopes are to maybe get another year out of it by replacing the cable and keeping my eyes open for a good newer (and hopefully bug free) replacement by then.
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Sorry to hear you're having such a hard time with the G2, Puma. I've had mine (a V2) for a couple of years now and (knocks wood) haven't had any hardware issues with it at all. Even bought a spare cable for it just in case. I'm not about WMR so much. It's a bit klunky compared to the Oculus I started with. But I've just found ways around it. I don't play games other than flight sims so it's not getting bounced around and as long as the thing works it's the best bang for the buck visually. Taking an even small step up from it will cost a ton of bucks. I'm just sticking with Win10/64 for now and hoping it doesn't start eating cables!
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Just an update, in the past few days I have started experiencing what Puma talks about - frame rates drop to 6 from 90. Sometimes it came back up on its own, sometimes it required exitin* the program.
I’m still getting cable errors nearly every time I start the game, and my trick of unplugging everything, rebooting pc, etc no longer work. Fiddled with for an hour today and gave up. I’m done with hp.
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Just an update, in the past few days I have started experiencing what Puma talks about - frame rates drop to 6 from 90. Sometimes it came back up on its own, sometimes it required exitin* the program.
I’m still getting cable errors nearly every time I start the game, and my trick of unplugging everything, rebooting pc, etc no longer work. Fiddled with for an hour today and gave up. I’m done with hp.
Oboe, sorry to hear you are experiencing the same G2 bug. I’m with you on ditching HP. Their lack of a single point of contact for G2 tech support is glaringly inadequate, considering the price of the headset and their past reputation. I’m actively searching for a replacement.
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Oboe, sorry to hear you are experiencing the same G2 bug. I’m with you on ditching HP. Their lack of a single point of contact for G2 tech support is glaringly inadequate, considering the price of the headset and their past reputation. I’m actively searching for a replacement.
Just FYI, I have tried AH with the Pimax Crystal and it works flawlessly. It has been leaked this week that Pimax is working on releasing a Crystal "Core" model the second quarter of 2024. The "Core" model will have all the features of the regular Crystal except for the standalone features (battery pack, SnapDragon chip). It is rumored that it will be sold at a "significantly" lower price than the Crystal. There may be an "official" announcement by Pimax on Monday April 15th.
Hope this helps.
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Good to know, edge, thank you. Looking forward to seeing the price of the "Core" version. For me, the size and weight of the Crystal are drawbacks. I remember what relief I felt when I moved from the front-heavy Quest 2 to the Reverb G2 - the Reverb felt at once lighter and much more comfortable. But I understand the Crystal has incredible color displays and great resolution, so it's still on my short list. Would like more news about the Shiftall MeganeX as well.
Additional news about my G2 - was able to try it out on my son's machine (Ryzen 3700x, 2070 Super, Win10) and it worked like a charm. But back on my machine (11700K, 3080 10Gb, Win10) it either fails to start with a 1-4 cable error, or it starts up OK but then the headset image "blacks out" randomly. Even with the headset blacked out, I can still see the proper images on my monitor, and it shows the headset tracking properly when I move it around or change its angle.
I'm going to have my son use the G2 on his computer in a game for a while as a stress test, to see if the issue crops up.
If the G2 passes the stress test on this other machine, then I'm left thinking it may be a problem with my video card, or motherboard USB-C port, or some conflict with software? I'm running the Steam VR beta version, so I may delete that and reinstall the standard release version.
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The G2 failed the stress test, and started behaving just like it does on my machine, in addition, the signal to one of displays has now started to flake all kinds of spurious colors and patterns. So, my machine is off the hook.
I did uninstall the SteamVR beta and reinstall the release version, and reinstalled the latest drivers for my GPU, and rebooted afterward. Didn't help.
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Oboe, “or it starts up OK but then the headset image "blacks out" randomly. Even with the headset blacked out, I can still see the proper images on my monitor, and it shows the headset tracking properly when I move it around or change its angle.”, I have also had this frequent “blackout” issue. That happened with the cable my replacement G2 came with but, not with the new cable I’ve been using for about two months. So, I attribute that to crap from the HP factory, as well as the barely inoperative, much time wasted troubleshooting, barely operable mic of my first G2. Somehow, I was able to to stumble across a very helpful tech at HP who expedited a new replacement for original defective version. Unfortunately, the phone number I used for that encounter, is no longer active.
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I tried an experiment yesterday - I stopped plugging the Reverb's power brick into the same outlet as my PC and peripherals are plugged into. Instead, I ran an extension cord to an outlet on a different circuit and plugged the Reverb's power into that, just theorizing that the load of my PC and its power-hungry graphics card might be affecting the quality of the AC power signal and causing the Reverb problems.
I also sprayed the cable's DP and USB-C connectors with an electrical contact cleaner and I removed the cable guide clip from the headband and just let the cable just fall naturally to the side of the headset.
So far the results are promising - the Reverb powered up properly when I started WMR, AH, and IL-2. I was able to play a total of a few hours without a single blackout.
I'll keep you guys posted.
I watched the Pimax reveal yesterday. I almost pre-ordered the Light, but decided to hold off. I'm definitely interested in learning more about the new units. $1799 for the Super seems hard to justify, but it may make DCS more accessible with its eye-tracking, which the $699 doesn't have. I'd like to see a flightsim YouTuber review the new units first.
EDIT: Wasn't working this morning. Spent an nearly an hour trying to get it working - unplugging, replugging, restarting PC, disconnecting all connectors & reconnecting (even the DP at the headset itself, which requires removing the faceplate). Uninstalled SteamVR and reinstalled. Finally, pressing the power button on and off on the Reverb's cable box seemed to work - although powering down and unplugging would've accomplished the same effect and I did that multiple times earlier. Its like a temperamental old car that just sometimes refuses to start no matter what, until it finally does.
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Shouldn't be long to wait for the Crystal Light to come out. If you were just going to play AHIII then the "Light" would be a great upgrade from the G2. If you are going to play DCS, MSFS, or future flight sims then eye-tracking becomes very important for the performance boost.
Also highly recommend the DMAS audio upgrade for any Crystal.