Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: vanecek on September 01, 2020, 12:44:52 PM
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Has been years since I played, downloaded game from Aces High (not steam), installed, etc. When I start the app, or even run as administrator I get an all white loading screen with the title Aces High III DX11 in the top left and then it immediately closes.
Originally I tried downloading and installing to an extra hard drive, same issues, so I tried this time just to accept the default C:/ installation directory suggested by installer.
I have also tried firing up the dx 9 version, same issue.
I have attached my dump file, and according to dxdiag i am running version 12 which I assume is backwards compatible.
According to windows event viewer i get this error:
Faulting application name: aceshigh11.exe, version: 0.0.0.0, time stamp: 0x5f493c04
Faulting module name: aceshigh11.exe, version: 0.0.0.0, time stamp: 0x5f493c04
Exception code: 0xc0000005
Fault offset: 0x00259687
Faulting process id: 0x2ca4
Faulting application start time: 0x01d68086a89d8bfe
Faulting application path: C:\Hitech Creations\Aces High III\aceshigh11.exe
Faulting module path: C:\Hitech Creations\Aces High III\aceshigh11.exe
Report Id: f0427d32-8361-4529-9802-fc4d1a4a5495
Faulting package full name:
Faulting package-relative application ID:
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Oh and it's 9900k cpu and 1080 gtx, not running a toaster or anything like that over here... I'll try updating graphics drivers, maybe couple other things I can think of.
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dxdiag
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I searched on the error code that is being thrown and found this:
https://www.stellarinfo.com/blog/how-to-fix-error-code-0xc0000005-in-windows/ (https://www.stellarinfo.com/blog/how-to-fix-error-code-0xc0000005-in-windows/)
Has some useful steps you might take.
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Yeah unfortunately that looks like a pretty generic windows error, I tried the sfc scan utility to fix corrupt files.
What's strange is that I am able to open all of the other Aces High tools (mission editor, etc.). I tried updating my graphics driver, but i'll try updating all of my other drivers as well. Not sure, not really having any issues with any other games or apps on my pc.
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Hey I don't need a joystick plugged in in order to log in, check roster, etc.? I seem to remember there being something weird about that.
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No, you shouldn't need a joystick or peripherals plugged in to login. I think you're supposed to be able to play with just a mouse.
I think if were me, I'd run a Windows memory diagnostic check, and CCleaner to fix any registry problems. Always good to have current drivers, too.
Does this problem occur in any other games or programs?
You could also try loading the game with just one memory stick installed. Then try the other by itself.
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Ok, ran memory diagnotic check, all good. Ran CC all good, downloaded latest sound and chipset drivers from gigabyte. Recently updated graphics driver. Tried sfc scan utility, maybe ill try a few other things tonight.
No, not having any issues with my system whatsoever, except for Aces High game launcher.
Maybe more details in the dump file, ill grab an app to look at that tonight maybe.
Thanks for the recommendations.
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The dump file is likely only useful to HiTech.
Are you running any anti-virus?
The only thing I can think of is try reinstalling the download or try a fresh download.
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I am just running Windows Security, I turned all that off same result. Re-downloaded, re-installed, appears to be the same error.
I have a nice laptop 1660 ti so that should be enough, i'll give that a shot tomorrow.
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Did you have any preinstalled anti-virus on your system? If so, there may be some junk left. If you're not sure, there's tools that scan for any a-v and provides their specialized removers. I've recently found this to be very handy: https://antivirus-removal-tool.com/ (https://antivirus-removal-tool.com/). Instead of having to search through various locations for any a-v it does a scan. The actual removal tools are the latest ones from each and every a-v manufacturer so there's no counter-engineering involved.
Another question: When reinstalling, have you downloaded a fresh version or used the first download? In the case of the latter, there may be a glitch in the downloaded package. I ran into that issue myself with a Linux distro which wouldn't boot from the stick. The new download was actually smaller than the defective one! Since there's no checksum the only way is to redownload and try again, maybe checking if there's any difference in the sizes of the downloaded files.
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No, no pre-installed stuff here, built this one myself and stayed away from all that.
Yeah I deleted the launcher/installer and re-installed completely from scratch.
It fired up on my laptop just fine, but I'll keep an eye on this thread to see if there is anything else you want me to try or test.
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You could try disabling the nvidia audio driver.
Also unplug your USB devices and anything else you see that's different from your laptop.
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What other graphically-intensive 3D games have you tried? Just wondering if it could be a problem with the video card...
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Oh quite a few, PUBG, Hell Let Loose, etc. I'll take a look at nvidia sound drivers, I'm guessing some weird driver compatibility issue as I play quite a few games. It works fine on my laptop and I was able to convince a friend to try. I'll try to figure this out some more if I can get my buddys to like the game.
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Experienced this problem today. My fix was Device Manager > Disable all sound devices apart from my USB headset. Not sure which one(s) (of the three) are problematic, perhaps the Nvidia as suggested above.
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Ok this really is a problem.
Had a number of people (inc me) over the last couple months find that AH 3 was crashing (often after hearing a buzzing noise). Throwing away expensive video card and after replacing and then only installing the bare video driver brought it magically to life and stability again.
Currently working on putting a new drive with completely fresh install of everything inc os.
AH the only program that will not work.
Tried a few things: Tried AH2 and it works. Tried earlier version of AH3 and it works.
Install version from Net or let older version update in game and when the game tries to start - instadeath.
Kill on-video card sound and boots normally.
Same prob on Nvidia and AMD cards.
I have a workaround.
New guy walks in, downloads game, tries to run it .................and never comes back.
FYI
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Hi,
I got a freshly installed version of windows 10 running (2 months ago and have been playing many games and programs like blender) and i wanted to install the game so i can attend the memorial flight tonight. And well i think i ran into the same problem as described earlier. I filmed what happens.
Steps i took:
- Run as administrator
- Reboot
- Fresh AH install
- al of the above 10 times
- Disabled the Nvidea audio drivers
- Checked if drivers are up to date
What happens:
https://www.youtube.com/watch?v=rgvvMAbFkao
Specs:
Nvidea 3060ti
amd 3700x
Anyone that can help me out before the memorial flight?
Thank you,
DutchVII
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Can't watch the video, YouTube says it's private.
Curious about your BIOS version, have you checked if there's newer ones?
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ah sorry, this should fix the video at least. I did not wanted it to be listed on youtube itself. https://www.youtube.com/watch?v=rgvvMAbFkao
i got the: AMD AM4 ATX motherboard with LED lighting, DDR4 3200MHz , 32Gb/s M.2, HDMI, SATA 6Gb/s, USB 3.1
Had to update my bios because it would not run the new cpu.
I am running the firmware version: 5606 x64 build date: 13-07-2021 Which should be the latest.
Thank you for the fast reply
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That bigger square behind the install window and after the crash puzzles me. What might that be?
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Oh that's steam, it didn't load properly after the last restart of windows.
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Hmmm... Have you already tried this: Keep the Shift button pushed while clicking Shutdown to shut down Windows? That makes Windows start from scratch at next startup, no saved settings. Any program/app/driver that's not loading properly can cause issues.
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Thank you for the suggestion. I just tried and i am getting the same results.
I have also tried booting the dx9 version and both versions as an administrator.
I am for a total loss here.
Thank you for hanging in here with me. <S>
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I have been at it for a few hours now. I think have to give up at this point.
Thank you for the support Bizman :salute
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Good morning!
Just triple checking: Have you downloaded and installed the motherboard drivers from the manufacturer's site or let Windows do it? Windows seems to co-operate with Intel pretty well, at least when talking about a bit older hardware, but AMD has always been a bit mysterious. It's similar with printers, some brands seem to install automatically and some not. You may be missing a chipset driver or something like that, Windows having installed a generic driver instead so you can't see at one glimpse that there's something missing.
Another thing to check is the Windows Event Wiever https://www.howtogeek.com/123646/htg-explains-what-the-windows-event-viewer-is-and-how-you-can-use-it/ (https://www.howtogeek.com/123646/htg-explains-what-the-windows-event-viewer-is-and-how-you-can-use-it/). Under Applications find the latest AH crash. It may give a hint about the culprit. I found an example where the "faulty application" had a name that could be connected to a game and the "faulty module" was ntdll.dll. And the path to the faulty app was "C:\Program Files\...\Uncheater\...game name..."
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Hey Bizman!
I downloaded the drivers directly from AMD.
The event viewer is a good idea indeed. I should look into that next time. Dumb i didnt think of that.
But i wont be playing now, i did miss the memorial flight, that was the reason to come back for a little bit. I will come back to AH at some point, i will look into it than further.
thank you sir for all the support <S>
Dutch
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Hey Bizman!
I downloaded the drivers directly from AMD.
The event viewer is a good idea indeed. I should look into that next time. Dumb i didnt think of that.
But i wont be playing now, i did miss the memorial flight, that was the reason to come back for a little bit. I will come back to AH at some point, i will look into it than further.
thank you sir for all the support <S>
Dutch
DUTCHY!!!!! How are Ya, Brother? Memorial was a Tear Jerker! Just so ya know....I was remembering YOU, in Purple Hearts, when I started playing? You guys were My First Loves!!!! Miss you something Fierce!!! :rock