Aces High Bulletin Board
Help and Support Forums => All things VR => Topic started by: fd ski on June 07, 2021, 01:38:54 PM
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at random points while in the game everything goes black. Looking down my nose i can see that screen display is still on in VR mode ( vertical rect ) so VR is still detected. Sounds are still on.
When i remove headset - game goes to full screen ( no vr headset detected ) and put it back in, in 4 out of 5 cases screen returns to normal.
Search of the internets found that similar bug exists on this headset when volume is too high ( above 90% ) however i've been running game at 50% volume and problem still occurs.
Anyone had anything similar ?
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How's your plug connection at the visor? Might be loose. You might also check your cord by wearing the headset and flexing the cord a little. If you still have this issue, you could also check another VR program and see if it is just AH related. A good free program to try is "Aircar" available for free on Steam.
Hope this helps
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Following this thread with interest.
I have a out-of-warranty G1 that died in a similar fashion. Hoping that HP made reliability improvements with the G2.
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I forgot to mention that HP did release a firmware update to the G2 that fixes that volume problem you refer to.
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i applied the fix, problem still occurs on and off. I'm starting to think my cable is wearing down or something.
Video on monitor is still in VR mode ( vertical arrangement ) while screens are blank. Take it off, put it back on, usually fixes it, but not always. Weird.
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it was a cable. HP replaced it and problem went away.
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Thanks for the update, ski. Glad its fixed!
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My vive pro hdmi cable also bit the dust after about 18 months.
They are hard to find and not cheap
Eagler
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Having similar issues with the G2. Screen goes all blue or black intermittently.
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Sorry to hear it, atlau. Is your unit still under warranty? First step in debugging the situation seems to be testing with a new cable.
Please keep us posted about your progress in figuring this out. With the G2's price now down to $450, its still a tempting offer.
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So I actually got a new cable last week (for a separate issue) and this is happening with the new cable. However inhave a feeling its not the cable causing these problems...
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I went through the same issue with my Reverb - a first gen issue. That sent a new cable, didn't solve it - they replaced the unit under warranty, and that lasted about a year and then it broke again. Now its out of warranty, and I can't get to hp support because its out of warranty. I gave up and bought a Quest 2 with a link cable.
I actually think the problem might be inside the unit, where the short cable connects to the board. But I have no way to test that.
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Cable is probably a weak point in these head sets...
Given I only use mine in the seated position for AH only, standing with movement probably tears down the cable and it's connection points even that much faster...
Eagler
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I never played anything but flight sims with the hp Reverb, so always sit-down use. But maybe with flight sims there is more head turning, right-left, up-down than other situations.
Unfortunate for hp, must be either a design or component-quality issue. Out-of-warranty support seems to be non-existent.