Aces High Bulletin Board
General Forums => Hardware and Software => Topic started by: SIM on October 19, 2022, 08:26:18 PM
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I am trying to help a neighbor with a new build and am stuck/stumped....
This build is an Asus Tuf Gaming B550 Plus Wifi II motherboard with a Ryzen 7 5800X cpu. Two sticks of Corsair Vengeance 3600 memory and a Samsung 980 Pro M2 SSD. A corsair 750 watt PSU is powering the system. Video is a MSI RTX 3080 Ventus 3X Plus.
Neighbor built system and brought it to me to look at, no display....tried the 3080 on one of my machines and it performs as desired, but nothing on neighbors.
Any ideas before I tell him to RMA the board?
Thanks for any consideration.
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Does it try to post, If so at what point does it quite? Do you hear any beeps, or is there an led display.
Some AMD cpu's you have to do a bios update on the mobo before it will work. You'll have to check the documentation for the mobo.
The only thing I would suggest is make sure everything (components, cables etc.) is properly seated.
Good luck.
:salute
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I had something similar happen and it was frustrating.... I had the wrong port selected for the signal to the monitor. :eek: Lmao.. It was that simple. Is the correct driver installed?
One-eye
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Check the M2 SSD that it has the raiser nut at the end! My first encounter with those was similar: the neighbour had built the system but there was no life whatsoever other than a couple of LED's. It appeared that the M2 was sitting slanted in its slot and the raiser nut was still in the bag. Simple fix but difficult to diagnose!
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Asus mobos have a couple of things that can point you to the boot problem. I have an X570-E and on mine there are both. LEDs that will show at what point in the boot process things are and if there's a problem in a particular area--like graphics--it'll get stuck with that LED lit. The other way is a digital display that shows what's called a Q code. They're listed in the board's manual and will tell you exactly what's happening.
Do you have another known good video card that you can try in the slot? Does it work? If you try that and it works it could be the BIOS needs updating. Go into the BIOS and restore defaults. Make sure you do this before flashing a new/different BIOS otherwise you may have problems. Reboot.
It could be that the board is using it's OG BIOS which might pre-date the video card and so doesn't recognize it. On my board there's a few ways to flash the BIOS by either a tool within the BIOS (that I usually use) or by using a certain USB port that has a button on it just for the occasion (that I did when the board was new). Both worked fine. Get to a working PC, have a USB stick handy. DL the latest BIOS. It'll come in a zip file that will contain the BIOS and a renaming tool. Unzip, run the tool, copy/paste the renamed BIOS file to the USB stick. Plug that into the BIOS flashback port, bring up the tool in the BIOS, navigate to the USB stick/file with the arrow keys and run the tool. It'll flash the new BIOS and reboot the PC at defaults. Otherwise you can use the flashback port and just press the button. It may take a while to flash the new BIOS--don't stop it under any circumstances! To be sure of the process DL and RTFM so you have the steps right.
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Yet one thing about Asus motherboards: If the battery dies the computer won't boot, it will be totally silent! Other brands may halt and inform about that, for some reason Asus has chosen another path. This isn't a new thing, the first one I recall seeing was a WinXP Fujitsu equipped with an Asus mobo.
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You wouldn't think it'd be the battery already as the board itself isn't that old but stranger things have happened! Could just try a CMOS too and see if it picks up after that. Not sure how that works on your board. Could be a button, could be shorting a pair of pins together.
Sent from my SM-G991U using Tapatalk
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Your guys knowledge of the specifics always amazes me
<S>
Eagler
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Your guys knowledge of the specifics always amazes me
<S>
Eagler
+1 what he said. :rock
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Not like I'm some kinda professional. I've just built and tweaked a few PCs for fun. Most of my knowledge is gleaned from trial and error. Mostly error! That and RTFM! :aok
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Thanks for the replies folks, you've given me some other things to consider!
The system will not get to POST. I've tried with one of my video cards and still no joy. RGB fans light up, water pump runs and fans run at low speeds. Video card fans come on but not at great speed.
So far, I've:
Swapped video cards - no post
swapped memory - no post
checked all connections - no post
checked M.2 SSD - found card screwed to m/b instead of on standoff post, made correction - no post
I've seen some videos about the "older" bios. That may be the next step but I will do some more digging before going there.
Clearing the CMOS is something I hadnt considered, but I think that will happen in a few minutes.
Thanks again for all the replies!
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Get that it's not posting but is there any indication from the board where it's hanging up? An LED staying lit? Q-code?
Sent from my SM-G991U using Tapatalk
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Just looked. You don't have a digital Q-code display but you do have Q-LEDs. They're on the edge of the board just above the 24-pin connector. When you try to boot is one of them staying lit? Which one? They're labeled to help you figure out what's holding you up.
Sent from my SM-G991U using Tapatalk
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Thats just it Drano, none of the Q-Leds are staying lit, they don't light up at all.
I'm still researching......
Thanks again all!
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None of those lighting at all is a bad sign! They're there to tell you "hey I have a problem with" either the CPU, memory, GPU or other not device (usually the drive). And you gots nuttin!
Try re-seating the CPU? Might be a good idea to check for bent pins. Something ain't right. You tried checking the button battery and clearing CMOS already too?
Sent from my SM-G991U using Tapatalk
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Sounds like a bad PSU.
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Yeah I dumped the CMOS and even did the battery side for good measure! Still nothing.
Vulcan, I thought about that myself, and its definitely possible, but I don't have the gear on hand to do any checks for the PSU.
Just talked to the owner, he is coming to pick up the system in a few minutes. Went over everything I've done and found out. He is going to try one of the shops locally and see what they find, if anything.....
This one has been a head-scratcher and I'm bald already.......
Thanks again All for your help! It is very much appreciated!
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Yeah could be. Gets some things powered tho. Cable? Mobo not even trying to post is a problem tho.
Sent from my SM-G991U using Tapatalk
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To bad we didn't get it rolling. Let us know what they find out.
Sent from my SM-G991U using Tapatalk
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When all else fails, I go to Micro Center. The one here in Dallas is great and very reasonable.
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I am trying to help a neighbor with a new build and am stuck/stumped....
This build is an Asus Tuf Gaming B550 Plus Wifi II motherboard with a Ryzen 7 5800X cpu. Two sticks of Corsair Vengeance 3600 memory and a Samsung 980 Pro M2 SSD. A corsair 750 watt PSU is powering the system. Video is a MSI RTX 3080 Ventus 3X Plus.
Neighbor built system and brought it to me to look at, no display....tried the 3080 on one of my machines and it performs as desired, but nothing on neighbors.
Any ideas before I tell him to RMA the board?
Thanks for any consideration.
Can you get the system to boot with another video card?
I had a similar problem in my case my x570 MB needed an a biod update to work on the second run of Ryzen 3x00X cpu and Ryzen 5x00X cpus.
Make sure the CPU is properly seated and non of the cpu pins are bent this is a common mistake and problem on Pin Grid Array processors.
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Something else is going on there. He's got none of the diagnostic LEDs lighting at all. Not staying lit, as if there was a problem at a certain step in the boot. Just no lighty. Not even getting to GPU.
Sent from my SM-G991U using Tapatalk
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I know its too late but last time I had something like that happen to me, it was either the motherboard or power supply. Wouldnt boot but the cpu fan would spin like it was powered up and the power led light would light up. That case the motherboard was bad. Another one was nothing, no lights or anything, that case the motherboard was bad also after trying a known working power supply. Last one was the same case as then 2nd but the power supply croaked.
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Do you have another power supply you can swap it out for?
My guess its the ps or the mb
Good luck
Eagler
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Sounds like it needs a bios update.
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You can get a psu tester at your local bestbuy or online for cheap to test your power supply. Another trick you can use is a paper clip to close pins 4 and 5 and see if the psu turns on. It doesn't rule all psu problems but if the psu doesn't turn on you know it's bad.
https://callihandata.com/2021/07/25/testing-a-power-supply-with-a-paper-clip/
Note I'm A+ cert and I do not like the paper clip method but it works when your desperate but bad things can happen if you cross the wrong pins.
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You can get a psu tester at your local bestbuy or online for cheap to test your power supply. Another trick you can use is a paper clip to close pins 4 and 5 and see if the psu turns on. It doesn't rule all psu problems but if the psu doesn't turn on you know it's bad.
https://callihandata.com/2021/07/25/testing-a-power-supply-with-a-paper-clip/
Note I'm A+ cert and I do not like the paper clip method but it works when your desperate but bad things can happen if you cross the wrong pins.
Instead of a paper clip I've used a piece of insulated solid copper wire bent to a U, the ends exposed. That said, the voltages at that end aren't dangerous.
I've got one of the cheap testers and it works to an extent. It's basically just a simple voltage meter, showing if the various voltages are off or not. Plus there's a "power good" timer which can tell if the PSU takes way too long to reach full performance. Plus it has the paper clip built in.
Speaking of security, no matter if you use a tester or a paper clip you'll have to plug the PSU into mains and if there's an internal shortcut to the housing you may get a zap. If that were the case you'd already have noticed it and most likely also blown a fuse.
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Shorting out pins in a potentially faulty power supply is a good way to get yourself a darwin award.
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I used to have something like this long ago, worked ok for me
https://www.newegg.com/p/2S7-01JK-016Z6?Description=post%20diagnostic%20card&cm_re=post_diagnostic%20card-_-2S7-01JK-016Z6-_-Product
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Is this a case of the motherboard having a video-out that is active? That would explain everything.
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Is this a case of the motherboard having a video-out that is active? That would explain everything.
Following that path, plugging the cable into the motherboard (vertical) instead of the video card (horizontal) is one common mistake.
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Is this a case of the motherboard having a video-out that is active? That would explain everything.
Negative, the mobo had onboard video, but the cpu does not support that function.
Folks, this system would not POST in any sort of way. The memory and video card were tested on other machines and both worked. The cpu was checked for bent pins and mounting. I spent a couple of hours checking for bent pins on the mobo and in each card slot.
My assumption is that the mobo was bad out of the box. A bad psu could have something to do with that, but right now I have not received any word back from my neighbor.
Thanks again for the suggestions.
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Make sure the CP"U cooling fan is plugged into the "CPU" fan header. That would be the first four pins top right. If so, and the fan doesn't turn that could be another problem. I have had bad boards too, but I try to give them some small faith.
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Negative, the mobo had onboard video, but the cpu does not support that function.
Folks, this system would not POST in any sort of way. The memory and video card were tested on other machines and both worked. The cpu was checked for bent pins and mounting. I spent a couple of hours checking for bent pins on the mobo and in each card slot.
My assumption is that the mobo was bad out of the box. A bad psu could have something to do with that, but right now I have not received any word back from my neighbor.
Thanks again for the suggestions.
I would just assume at this point the motherboard is garbage and needs replaced
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Negative, the mobo had onboard video, but the cpu does not support that function.
Folks, this system would not POST in any sort of way. The memory and video card were tested on other machines and both worked. The cpu was checked for bent pins and mounting. I spent a couple of hours checking for bent pins on the mobo and in each card slot.
My assumption is that the mobo was bad out of the box. A bad psu could have something to do with that, but right now I have not received any word back from my neighbor.
Thanks again for the suggestions.
Test your power supply, if it test good than you know by process of elimination it's your Main Board and you need to Return or RMA it.
My Asrock X570 Steel legend motherboard came with an old firmware that didn't support the 3900x let alone the 5900x however my system would still power up and I got beep codes .... I still had to RMA my main board to get asrock to update the firmware.
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I heard back from the neighbor today.....
Mobo was dead. psu was checked and found to have voltage issues. The thinking is that the psu issues fried the mobo. Local shop helped neighbor RMA both and the system is now up and running.
Thanks again for the suggestions.
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All's well that ends well.
Very good idea that the shop checked the PSU - else the replacement mobo probably would've gotten fried too.
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Very rare issue.
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Rare indeed but not unseen.
Good to hear that they could find the main culprit. PSU issues are very hard to find without expensive testers. A multimeter or a cheap pocket size tester only tell the voltages without any load and if a PSU fails with that it's already severely damaged. Quite some time ago I read that the equipment for proper testing would cost about $40000 (forty thousands). Prices may have come down but most likely not to tenners.
Some years back a friend bought a PC built by a guy who worked at a PC store. The computer was only a year old and some parts were still under warranty so everything should have been OK. Well, he seemed to have issues with it but nothing showed up when testing - also notice that the friend was a less computer savvy divorced guy... As the issues seemed to continue after a reinstall done by me I started studying the reviews. Found one that told that the PSU came in four power levels and that the weakest and strongest ones were built by a mid class OEM while the two in the middle were built by a cheaper OEM. Also it read that the mid pair used surprisingly cheap capacitors in a certain circuit. As the test example worked fine they didn't instantly doom the PSU, thinking that the designer might have measured that the caps were adequate for the purpose. Long story short, my friend had the mid model and as he RMA'd the PSU that very model wasn't available any longer! He got one with a similar name plus some extra letters which lead to think that the brand had chosen to change the design. And he had to pay some extra for that. No wonder the shop doesn't exist any longer...
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Very rare issue.
Not really, especially if you have 'dirty' power.