Aces High Bulletin Board
General Forums => The O' Club => Topic started by: Pfunk on January 06, 2004, 09:18:34 PM
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Well thats debatable, however it is evident their customer service suck arse
http://bimmerfest.com/forums/showthread.php?t=49291&page=1&pp=25
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A local ford dealership had a mechanic do the same thing to a lady's brand new T-Bird (less than 1000 miles) when she brought it in because the trunk leaked. He took it home that night and rolled it on the highway. She said she wanted a new car and they absolutely refused to give her one because the car was not officially totalled.
MiniD
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Car dealers are hella sleazy, don't see why beemer dealers would be any different.
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BMW dealerships are infamous for their 'service.'
Everything from sales to the advisors - every aspect of the buying exsperience sucked bellybutton for me... good thing the car makes up for it.
Me: "Talk me into an S54."
Them: "A what?"
Me: "...? The engine."
Them: "Oh... BMW only makes 6 cylinders and 8 cylinders."
Me: "..."
Them: "...you know, nothing handles like a BMW."
Cars being wrecked, cars being damaged during service, dealerships making zero attempt to appease customers, etc... oh, and if you want a rental car while youres is being worked on... good luck. Maybe they can put together a 93 Chrysler for you...
Piss poor service.
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Wow, grim. Never can tell what people will do when they get a chance.
I've finally joined the choose-the-dealer-first crowd. Took me a long time. Bought present two cars from the dealers with the best reputations in the area although it means I have to pass by the closest dealers to get to the best-rated ones.
Even then, being mechanically challenged, I have to pretty much trust what I am told by the car "experts" on line and at the dealer. These dealers are not the cheapest, but neither are they they exhorbitant.
So far, so good. (Come to think of it, not likely I'll ever have an unauthorized drive issue ... doesn't seem to be much of a problem with Olds 88s or Focuses.)
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The last time I went to a dealer I was charged for repair work that wasn't done.I brought the car in 3 days before the 3 year warranty was up with minor fixes(thermostat..door handle push pins missing,wiper fluid motor ded etc)..They claimed the brand new Mazda 323 I bought in Jan 91 was actually a used car and that I had bought it in sept 1990....They charged me for grinding the front rotors when all they had done was put new pads on(the brakes still pulsed and when I took it to another mechanic he showed me the discs were never removed as he had to use a sledgehammer to free it from it's corroded state)...They did a "Tune up" and had all these things ticked off as having been done..like rotating the tires."Uh,we did indeed rotate the tires sir!"...Well,he had to explain why the snow tires were still on the back on a front wheel drive car heading into a snowy winter...They put the wrong sized wiper on the back so it protruded over the top..among other things...I went to the guy who sold me the car and he was like.."I'm sorry it's not my department"
I gave it to them when I picked up my car,showed them my bill of sale,refused to pay a penny and make a nice impression on the lineup of people waiting in line.
Just got a new Protege5 and I'll be doing all the repairs myself once again.
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Never a problem with BMW service in 2.5 years of ownership. Lots of problems with Ford dealership though. :(
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Originally posted by Pfunk
Well thats debatable, however it is evident their customer service suck arse
http://bimmerfest.com/forums/showthread.php?t=49291&page=1&pp=25
You didn't read the moral of the story:
Moral of the story? Be wary of Savage BMW
So, according to you, we should paint a broad brush across all BMW dealerships, right? :rolleyes:
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Rip, you sound like you had a much better experience than me. I went to four different dealerships in my area and they were all so bad I had to choose the lesser of the four evils.
Horrible.
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Originally posted by Saurdaukar
Rip, you sound like you had a much better experience than me. I went to four different dealerships in my area and they were all so bad I had to choose the lesser of the four evils.
Horrible.
Bad for what? Service? Friendliness? How do you actually rate a dealer?(I really don't know how they rate them when they come out with those customer satisfaction awards)
Personally, I rate them by work performed, and timeliness. I must admit, I've had little warranty work done, only a lose slide on the moonroof and a sticky gas pedal, and the warranty-covered oil changes...and have used both Seattle BMW and Northwest BMW. Both were equally friendly and outstanding service.:aok
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Lady dropped her Suburban off at a Chevy dealership here. When she picked it up, there were used condoms in the back. Turns out a mechanic had a romantic interlude with a receptionist and the Suburban was very conducive to intercourse.
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Don't buy a car that you think you will have to take back to the dealership for service.
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Lady dropped her Suburban off at a Chevy dealership here. When she picked it up, there were used condoms in the back. Turns out a mechanic had a romantic interlude with a receptionist and the Suburban was very conducive to intercourse.
Depending on the make of SUV, that could be considered extra-safe sex.
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Originally posted by ra
Don't buy a car that you think you will have to take back to the dealership for service.
Yes, only purchase cars that are perfect and will never need mechanical work, oil changes, or refuelling/charging, like Ra says. You may wish to look into magical cars, they satisfy those requirements.
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Originally posted by Chairboy
Yes, only purchase cars that are perfect and will never need mechanical work, oil changes, or refuelling/charging, like Ra says. You may wish to look into magical cars, they satisfy those requirements.
You get your oil changed at the dealer? Stealerships love people like you.
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Ah, I missed the 'at the dealership' part. I retract my snarky comment, but it would have been funny...
ah... if only....
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Originally posted by Ripsnort
You didn't read the moral of the story:
Moral of the story? Be wary of Savage BMW
So, according to you, we should paint a broad brush across all BMW dealerships, right? :rolleyes:
Actually the moral of the story is BMWNA would not even help him, so in reality BMWNA and Savage BMW dont give a watermelon about its customers.
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Clarification for those who are confused:
BMWNA = BMW of North America
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Originally posted by Pfunk
Actually the moral of the story is BMWNA would not even help him, so in reality BMWNA and Savage BMW dont give a watermelon about its customers.
Explain how BMWNA is supposed to help him? His car was trashed by a rogue dealer. The dealer is responsible, not BMWNA. Incidently, maybe BMWNA reads Stukas post on the Bimmerfest, if you knew anything about him, you'd understand what I am saying. He trashes his cars by driving them waaaay beyond their limits, and on city streets to boot (take it to the track man)
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Originally posted by Ripsnort
Explain how BMWNA is supposed to help him? His car was trashed by a rogue dealer. The dealer is responsible, not BMWNA. Incidently, maybe BMWNA reads Stukas post on the Bimmerfest, if you knew anything about him, you'd understand what I am saying. He trashes his cars by driving them waaaay beyond their limits, and on city streets to boot (take it to the track man)
Well if I payed 20ish thousand dollars for a car that was made by BMW, warrantied by BMW, and serviced by an authorized BMW dealership and the incident happened to me. I would fully expect that since the dealership was negligent and would not admit fault nor fix the damage that they caused, that BMWNA would at least step in and try to fix the problem. It is a case study in customer retention, which BMWNA and Savage BMW completely f'ed up.
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Originally posted by Pfunk
Well if I payed 20ish thousand dollars for a car that was made by BMW, warrantied by BMW, and serviced by an authorized BMW dealership and the incident happened to me. I would fully expect that since the dealership was negligent and would not admit fault nor fix the damage that they caused, that BMWNA would at least step in and try to fix the problem. It is a case study in customer retention, which BMWNA and Savage BMW completely f'ed up.
Knowing Stuka like I do, I don't think we know the "whole" story here. Personally, I never judge an entire corporation because of a supposedly "Mistreated" Customer (*cough*)
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Silly peps... Buy a Honda in future.. Hondas' refine their own oil, produce their own gas, and pamper you everytime you take them on a trip..
You wanna see bad CSI, look at Hummer's... :p
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The issue is not how he chooses to drive his car, it is the simple fact that Savage BMW took his car for an unauthorized joyride and crashed it. BMW and any other car manufacturer that makes high performance vehicles markets them as cars that can be pushed hard. How many BMW commercials have you seen with a car zooming down the road, taking corners at excessive speeds etc? The way he chooses to drive his car is a moot point. They are liable for all the damages they created. The dealership did not take responsibility for the damages, BMWNA did not involve itself to help rectifiy the problem.
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Ugh... I would last 10 minutes in a "car." Savages... Honda indeed...
Have you no passion?
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Originally posted by Pfunk
The issue is not how he chooses to drive his car, it is the simple fact that Savage BMW took his car for an unauthorized joyride and crashed it. BMW and any other car manufacturer that makes high performance vehicles markets them as cars that can be pushed hard. How many BMW commercials have you seen with a car zooming down the road, taking corners at excessive speeds etc? The way he chooses to drive his car is a moot point. They are liable for all the damages they created. The dealership did not take responsibility for the damages, BMWNA did not involve itself to help rectifiy the problem.
So that makes BMW service overall lousy? I don't get it?
Or maybe you were just trolling?
Maybe you should read the 2002 report, 2nd and 3rd...
http://www.autointell-news.com/News-2002/March-2002/March-2002-1/March-06-02-p9.htm
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Originally posted by Saurdaukar
Ugh... I would last 10 minutes in a "car." Savages... Honda indeed...
Have you no passion?
I dont get it..
Honda automobiles possess no passions?
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Originally posted by Ripsnort
So that makes BMW service overall lousy? I don't get it?
Or maybe you were just trolling?
Maybe you should read the 2002 report, 2nd and 3rd...
http://www.autointell-news.com/News-2002/March-2002/March-2002-1/March-06-02-p9.htm
No this isnt a troll......And what do those complaints measure? .outstanding driving characteristics and performance. Combined with the reliability and quality Sure BMW is great in overall reliability which I am sure isnt the #1 factor in those ratings, more than likely it is the performance factor. If my car never broke down or need repairs I would rate it the same way. What BMWNA didnt do is the issue, and is indicitive of their corporate mentaility. SO yes I would say that by BMWNA's lack of initative to do anything makes their service lousy. While oil changes, tire rotation, and monthly inspections are necessary AND recommended by BMW. Do you not find it odd that BMWNA did nothing when a customer brought his car into an AUTHORIZED BMW dealership to have his car serviced and then totaled it? That to me is an indication of lousy service
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Originally posted by Pfunk
No this isnt a troll......And what do those complaints measure? .outstanding driving characteristics and performance. Combined with the reliability and quality Sure BMW is great in overall reliability which I am sure is the #1 factor in those ratings. If my car never broke down or need repairs I would rate it the same way. What BMWNA didnt do is the issue, and is indicitive of there corporate mentaility. SO yes I would say that by BMWNA's lack of initative to do anything makes their service lousy. While oil changes, tire rotation, and monthly inspections are necessary AND recommended by BMW. Do you not find it odd that BMWNA did nothing when a customer brought his car into an AUTHORIZED BMW dealership to have his car serviced and then totaled it? That to me is an indication of lousy service
You still didn't answer my question:
So that makes BMW service overall lousy?
How do we know BMWNA did nothing to the responsible party? And secondly, what would you suggest BMWNA do to the dealership..you know...the guys SELLING cars for BMWNA? Shut em down? That'd be silly. The dealer is responsible. They should be sued, if they are not already under litigation. BMWNA is responsible for getting a quality product to market. They don't need to bother holding the hand of an irate customer whos car was just trashed by a rogue mechanic.
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service and CUSTOMER service are two completely different issues. As stated in my original post I was pointing out that their CUSTOMER service blows. Sure the actual maitenance service conducted on cars might be avg,great,outstanding depending on your perception, however it is evident that BMWNA's Customer service leaves alot to be desired. All BMWNA would have to do is send a directive down to the dealership and say do what ever it takes to fix this problem YOU created. In all actuality they wouldnt have to threaten, take their liscense away or anything as such. If you FUBARED something at work, and your boss didnt mind, but say the Corporate VP got wind of it and said FIX IT NOW I would think those words alone would make you do what was right.
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Originally posted by Ripsnort
BMWNA is responsible for getting a quality product to market. They don't need to bother holding the hand of an irate customer whos car was just trashed by a rogue mechanic.
Is BMWNA not responsible for warranty work? I dont know. BMWNA is ultimatley responsible for their image, how their dealers operate, and customer complaints. Hell if companies were only responsible for gettin a "quality product" to the market place then why have warranties? Anyone could make millions by simply marketing a product as superior to another, producing it, selling it and thats that. But the reason why companies have warranties, consumer relations departments is because word of mouth spreads quickly. If someone produces a product markets and sells it, then has no support how long would that business stay alive, not very long.