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General Forums => Hardware and Software => Topic started by: SNO on February 05, 2004, 07:00:59 PM

Title: xp problem
Post by: SNO on February 05, 2004, 07:00:59 PM

Here are 3 interesting problems that I hope someone can answer.

I have p4 2.8c, 1 gig of 3200 ram running WinXP

1) My device manager no longer shows anything in the screen, the only solutions I have found are plug and play needs enabled and it is enabled on my machine.

2) My network connections shows nothing in the screen even though all network and internet works. I have found basically nothing on this problem.

3) On windows update page I can get the updates to show but when going to the actual download I get the error screen with the generic error message 0X800A138f which none of the suggestions that I can find fix the not being able to download the updates.

I have all the Norton virus updates and shows no virus, ran the virus removal tool for that new magoon or whatever virus and it is not present.

Thnx for any help.

SNO

Title: xp problem
Post by: snake339 on February 05, 2004, 10:30:37 PM

have you installed any software? had a similar prob after installing ffxi if so check there forum maybe someone else had the same prob

Title: xp problem
Post by: bloom25 on February 07, 2004, 12:46:28 AM

When did this start happening?  Has it always done this, or has this started happening recently?

My first reaction to this would be that Internet Explorer has been corrupted somehow.   That could be caused by a virus/worm, or perhaps by a failed install of an update for IE.

As for the Windows Update error, try looking at:

http://support.microsoft.com/default.aspx?scid=kb;en-us;326253

Title: xp problem
Post by: SNO on February 07, 2004, 06:34:05 AM

I first noticed the device manger problem about 2 weeks ago, the network connections problem just 1 week ago along with the update problem. I have not installed any new software or hardware in last month. Bloom I tried that thread, didn't hlp :(
I have ran norton antivirus with up to date definitions and also the mygoon removal tool thinking that could possibly be it. Ran Ad-aware 6.0 , regcheck, scandisk, defragged, can't restore cuz ran mygoon removal tool and you disable restore to run properly which in turn deletes your restore poiints.. hmmmmm   anyway to recover those ???? Can I reinstall the IE update ? I have it on disk as you recommend in your install write-up?

Title: xp problem
Post by: bloom25 on February 07, 2004, 11:00:53 AM

Why don't we take a look at the event viewer to see if we can figure out what's happening?

Go to Start -> Control Panel -> Administrative Tools -> Event Viewer.  Now look under the Application and System tabs for anything "interesting."  Anything indicated as an error that has just started happening within the past 2 weeks may be useful.

It is possible to do a repair install of IE6, but it will write over all of your IE critical updates.  If you do that, you will have to reinstall them all.

Title: xp problem
Post by: Dingbat on February 07, 2004, 11:32:45 AM

You probably disabled the service...  I can't tell you how many people take blackviper's advice too far...

http://support.microsoft.com/default.aspx?scid=kb;en-us;311504

No Items Appear in the Device Manager List When You Open It
View products that this article applies to.
This article was previously published under Q311504
SYMPTOMS

When you open Device Manager, no devices appear in the list. Instead, a blank window appears.

CAUSE
This behavior occurs if the Plug and Play service is turned off (disabled).

RESOLUTION
To resolve this behavior, set the startup type for Plug and Play to Automatic. To do so, follow these steps:


Click Start, click Run, type services.msc, and then click OK.
Double-click Plug and Play.

If you receive a Configuration Manager message, click OK.
In the Startup Type list, click Automatic, and then click OK.
Close Services.
Restart the computer.

STATUS
This behavior is by design.
MORE INFORMATION
Plug and Play is a core operating system service, and therefore, it is best to not disable it. It runs in normal mode and in safe mode.

Title: xp problem
Post by: SNO on February 07, 2004, 02:57:08 PM

Bloom, chked and a few errors but they are common all the way down the list. Ya I kinda thought that if I could run the update over I would have to reinstall all the critical updates, that is why I am hesitant to do that right yet. Dingbat I found that bulliten also but my plug and play was and is enabled. Anymore ideas?????? thnx for hlp so far


SNO

Title: xp problem
Post by: Dingbat on February 07, 2004, 03:46:03 PM

Provide a list of all your services that are running, you can get it by exporting from system information.


Try to restart your Plug and play service, do you get an error?

Title: xp problem
Post by: SNO on February 07, 2004, 04:38:29 PM

I did shut off plug and play then rebooted, then turned it back on and rebooted again, no difference. Should have said that. Here is the list of my services . Thnx

SNO
 
 Services  
Service Executable Status Startup
WZCSVC svchost.ex e -k netsvcs Stopped Disabled
wuauserv svchost.ex e -k netsvcs Stopped Manual
WmiApSrv wmiapsrv.e xe Stopped Manual
WmdmPmSN svchost.ex e -k netsvcs Stopped Manual
winmgmt svchost.ex e -k netsvcs Running Auto
WebClient svchost.ex e -k LocalServi ce Stopped Disabled
W32Time svchost.ex e -k netsvcs Running Auto
VSS vssvc.exe Stopped Manual
UPS ups.exe Stopped Manual
upnphost svchost.ex e -k LocalServi ce Running Manual
uploadmgr svchost.ex e -k netsvcs Running Auto
TrkWks svchost.ex e -k netsvcs Running Auto
Themes svchost.ex e -k netsvcs Running Auto
TermServic e svchost.ex e -k netsvcs Running Auto
TapiSrv svchost.ex e -k netsvcs Running Manual
SysmonLog smlogsvc.e xe Stopped Disabled
SwPrv dllhost.ex e /Processid :{CD83212A -40D6-45F0 -9B67-93C7 D88CBEE6} Stopped Manual
stisvc svchost.ex e -k imgsvc Stopped Manual
SSDPSRV svchost.ex e -k LocalServi ce Running Manual
srservice svchost.ex e -k netsvcs Running Auto
Spooler spoolsv.ex e Running Auto
SoundMAX Agent Service (default) SMAgent.ex e Running Auto
SmcService Smc.exe Running Auto
ShellHWDet ection svchost.ex e -k netsvcs Running Auto
SharedAcce ss svchost.ex e -k netsvcs Running Auto
SENS svchost.ex e -k netsvcs Running Auto
seclogon svchost.ex e -k netsvcs Stopped Disabled
Schedule svchost.ex e -k netsvcs Stopped Disabled
SCardSvr SCardSvr.e xe Stopped Disabled
SCardDrv SCardSvr.e xe Stopped Disabled
SBService SBServ.exe Stopped Auto
SamSs lsass.exe Running Auto
RSVP rsvp.exe Stopped Manual
RpcSs svchost -k rpcss Running Auto
RpcLocator locator.ex e Stopped Manual
RemoteAcce ss svchost.ex e -k netsvcs Stopped Disabled
RDSessMgr sessmgr.ex e Stopped Disabled
RasMan svchost.ex e -k netsvcs Running Manual
RasAuto svchost.ex e -k netsvcs Running Manual
ProtectedS torage lsass.exe Running Auto
PolicyAgen t lsass.exe Running Auto
PlugPlay services.e xe Running Auto
NtmsSvc svchost.ex e -k netsvcs Stopped Manual
NtLmSsp lsass.exe Stopped Manual
Nla svchost.ex e -k netsvcs Running Manual
Netman svchost.ex e -k netsvcs Running Auto
Netlogon lsass.exe Stopped Manual
NetDDEdsdm netdde.exe Stopped Disabled
NetDDE netdde.exe Stopped Disabled
navapsvc navapsvc.e xe Running Auto
MSIServer msiexec.ex e /V Stopped Manual
MSDTC msdtc.exe Running Manual
mnmsrvc mnmsrvc.ex e Stopped Disabled
Messenger svchost.ex e -k netsvcs Stopped Disabled
LmHosts svchost.ex e -k LocalServi ce Running Auto
lanmanwork station svchost.ex e -k netsvcs Running Auto
lanmanserv er svchost.ex e -k netsvcs Running Auto
ImapiServi ce Imapi.exe Stopped Manual
HidServ svchost.ex e -k netsvcs Stopped Manual
helpsvc svchost.ex e -k netsvcs Running Manual
FastUserSw itchingCom patibility svchost.ex e -k netsvcs Stopped Disabled
EventSyste m svchost.ex e -k netsvcs Running Manual
Eventlog services.e xe Running Auto
ERSvc svchost.ex e -k netsvcs Stopped Disabled
Dnscache svchost.ex e -k NetworkSer vice Running Auto
dmserver svchost.ex e -k netsvcs Stopped Manual
dmadmin dmadmin.ex e /com Stopped Manual
Dhcp svchost.ex e -k netsvcs Running Auto
CryptSvc svchost.ex e -k netsvcs Running Auto
COMSysApp dllhost.ex e /Processid :{02D4B3F1 -FD88-11D1 -960D-0080 5FC79235} Running Manual
ClipSrv clipsrv.ex e Stopped Disabled
cisvc cisvc.exe Stopped Disabled
Browser svchost.ex e -k netsvcs Running Auto
BITS svchost.ex e -k netsvcs Stopped Disabled
AudioSrv svchost.ex e -k netsvcs Running Auto
ATI Smart ati2sgag.e xe Stopped Auto
Ati HotKey Poller Ati2evxx.e xe Running Auto
AppMgmt svchost.ex e -k netsvcs Stopped Manual
ALG alg.exe Running Manual
Alerter svchost.ex e -k LocalServi ce Stopped Disabled

Title: xp problem
Post by: Dingbat on February 07, 2004, 05:30:14 PM

Set everything to manual temporarily and reboot, see if you can launch Windows update successfully.

If not post the erros that are in both system and application sections in the event log.

Title: xp problem
Post by: Dingbat on February 07, 2004, 05:38:03 PM

One last thing:

Post the contents of this file:

C:\Windows\Windows Update.log

Title: xp problem
Post by: bloom25 on February 07, 2004, 07:12:09 PM

You should not disable the Alerter service.  Set it back to manual.

You might also want to set the WebClient service back to manual as well.

Title: xp problem
Post by: Pfunk on February 08, 2004, 12:30:31 PM

just reformat and reinstall much easier.

Title: xp problem
Post by: SNO on February 08, 2004, 12:49:27 PM

Turned alerter and Web-Client back on.
Haven't had the time to other stuff yet Dingbat

Reformatting is an option, but was hoping to find something dumb and easy to fix these problems. And it has of yet to burden normal machine usage

Title: xp problem
Post by: Dingbat on February 13, 2004, 03:18:27 PM

update?

Title: xp problem
Post by: SNO on February 14, 2004, 08:47:32 AM

I set everything to manual and rebooted, checked the logs and no errors except for my hpna network card. I cannot find a windows update log file in the windows folder. I can access the win updates, problem is when you click to download the update is when I get the error. I have went to the windows download page where I can manually download the critical updates, I know this doesn't solve the problem by no means but at least comp is as safe as can be.
Thnx for the help
SNO

Title: xp problem
Post by: Dingbat on February 14, 2004, 11:18:05 AM

Is device manager working again?

Title: xp problem
Post by: SNO on February 14, 2004, 05:29:00 PM

No, device manager and network connections still nothing showing in them. Can access update page and get the updates to show but when clickiing on download now get the error page, same as before.

SNO

Title: xp problem
Post by: qts on February 15, 2004, 01:12:51 PM

Two suggestions to perform seperately: reapply the service pack; and set all your services to Automatic and reboot. The latter will give you errors but if you look in Event Viewer, you'll be able to see which services give faults.

You've tried this (http://support.microsoft.com/default.aspx?scid=kb;en-us;311504&Product=winxp) haven't you?

Title: xp problem
Post by: capt. apathy on February 15, 2004, 01:37:56 PM

I've had a simular problem with windows update for the last few months.

so I stumbled on a fix that works for me (and no, I have no idea why it works).

when you run the unpdate page it shows you driver updates, xp updates, and critical updates (with the critical updates automaticly selected for download).  when I'd select 'download and install' it would run and give me the error.  so anyway one day I was just staring at it all pissed off and bored and cancelled the selection of the critical update (leaving noe selected) then rechose it and ran the download.  everything worked fine.

so far I've had the error on the last 4 critical updates and this has fixed every one.

I don't understand it, it just works for me.

Title: xp problem
Post by: SNO on February 15, 2004, 02:28:07 PM

qts, I think re-applying the service pack is the next step, and yes that was the first thing I tried. Capt, will try you're suggestion the next set of critical updates that come out.

Thnx  SNO