Aces High Bulletin Board
General Forums => Aces High General Discussion => Topic started by: Furball on March 04, 2004, 02:14:32 PM
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HTC, seems to me some people need to realise what you do for your customers as they have a very short memory or are just plain stupid.
You organised a shootout, where every single person in the game gets the chance to earn $50 and $500, how many other companies would do that?
And thankyou for leaving my account open while i tried to organise a way of paying for the game because i do not have my own credit card.
How many other companies have staff that come into the game supposedly off work, and still try to answer each and every question they are bombarded with?
Seems to me you do a very good job... thankyou :)
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Whether I agree or not .... wipe that nose! :D
(P.S. I checked and their phone number does indeed work.)
Hi, Skuzzy! :D
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Originally posted by Arlo
Whether I agree or not .... wipe that nose! :D
nah, dont think it was a brown nose thing to say... It was the truth... Fact is HTC seems more hell i dont know "family" than anything else... A great bunch of guys and gals who are more than willing to help out and IMO go way out of their way to help out their clients and make the players as happy as posible with what they've got...
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Wow! I didn't think anyone could get their nose any deeper but I stand corrected. ;)
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Originally posted by Furball
You organised a shootout, where every single person in the game gets the chance to earn $50 and $500, how many other companies would do that?
shootout? what shootout? :confused:
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Skuzzy IS customer service:aok
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Originally posted by Flyboy
shootout? what shootout? :confused:
Was before your time.. HTC did a thing for us where if you ranked in the top 15 every month for a couple months you would get $50 sent to you. And at the end all of the winners would fight and see who could get the most kills, the guy with the most kills gets $500.
Fun times ;)
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Originally posted by LAWCobra
Skuzzy IS customer service:aok
Really???
The only customer service and/or prompt response that I have ever received has been from billing and not from support. From the e-mail I received, it was not from Skuzzy.
Don't get me wrong, I still think that Hitech Creations has the best customer service but I just wanted to post my experiences.
Kuddos to the ENTIRE staff of Hitech Creations.
Clete
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Why would i brown nose? not like im gonna get any benefit from saying something like this is it? You get good service, you say thankyou, atleast you do where i'm from..
Just sucks to see tards like N8DOG & Kidd say stuff like they did in the other post without seeing the other side of the coin, if potential customers come to this bbs and just read their view it could lose HT money.
I couldn't post mt thoughts in that other thread because it had been locked by the time i read it. So i created a new one insted.
Flame away if u feel it necessary.
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Let me tell ya a story.
When I first came to AH when AW died and started my free 2 week trial, I had nothing but computer problem after computer problem.
The support I recieved in dealing with these computer issues was fantastic. Anyway I ended up using up the 2 week free trial during all of this.
What happened next was the epitome of customer service.
Knowing that I had not had a good experience during the two week trial, and that I was not able to experience enough to make a fair assesment on whether to shell out the $14.95/mnth, HTC reset my 2 week trial. Their idea, not mine.
I would probably have shelled out the $ anyway, but that pretty much made me a full time customer.
Here is where I am staying. If a better sim comes along, I pretty much doubt you are going to see better customer service.
<> HTC and thanks again.
RTR (one happy camper)
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SLURP..............SLURP..... .........SLURP...........SLUR P.............GULP!!!! ewwww you swallowed. You guys are pathetic. Time for the reacharound next?
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FYI furball, i never had an opinion on the staff until i saw how they were treating one of their customers. unacceptable. name a company that flies off the handle at their customers when they get dissed or questioned.
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I wish I had a sockpuppet. Everyone else gets a sockpuppet! Skuzzy? Can I have a sockpuppet too? Can it be blue? Can I occasionally wear it inside my shoe? I like the whiners who haven't a clue. Mean `ol HTC's out to get you.
Some people have the damnedest problems with their service and all. And respect. They gets no respect. Lawd knows they deserve it. And heav'n ferbid anyone else being just fine. :D
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Originally posted by Kidd
FYI furball, i never had an opinion on the staff until i saw how they were treating one of their customers. unacceptable. name a company that flies off the handle at their customers when they get dissed or questioned.
Actually the user "N8Dog " started the Dissing first . you trying to make yourself look more foolish here Kidd ???
Id think you are trying to take the "Fun" outta this game .
And shure I'll add my BN story here About the great service I have gotten here .
In Late 02 my I had a house fire .. We lost over 1/2 of our junk and Ended going thru the beg borrow ect just to survive .
Well during that time I was still subed up to the main but I had not flown for over 3 months . (No pc's )
Well The Mrs Roo Gave them a call to cancel my acct and explained the situation to them. Not only did they just close my account ,They Refunded $$$ from the time I wasnt in the Main !!!
Now show me another Company that would do that for you that easy !!!
(other Companys I know would just close the acct and keep the $$$)
Big To the great service :aok
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No doubt HTC has a terrific customer service. Skuzz has worked with me with more than a couple of probs, one took about a week and a half to sort out and numerous , numerous e-mails.
Most companys will just blow you off if they can`t get things worked out for you without much or no effort.
Only company I have seen that was even comparable to HTC was CH when AckAck worked there and I think that was more of an effort on AckAck`s part than CH.
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Brownnosersunite???
LOL
Just credit where credit is due.
I find it funny that someone needs to generate a "new" BBS identity to say something, that they apparently don't want to be known for.
'nuff said.
RTR
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Roscoro , like i said, name a business that will treat a customer in this manner once they have been insulted or confronted in anyway. Perhaps you should go reread my response before making assumptions. Just break it into syllables. There you go. Now find that verb. Okay, now look for the noun. No, the noun. There ya go. Now put it all together. Great Job!
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I own a business, and if your first crack at trying to solve a mixup or error (on either part) was to insult and abuse me or my staff, I would tell you to take your hard earned $$ elsewhere. IE i dont want/need your money.
okay, now I really am out.
RTR
(edited for spelling)
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Originally posted by Kidd
Roscoro , like i said, name a business that will treat a customer in this manner once they have been insulted or confronted in anyway. Perhaps you should go reread my response before making assumptions. Just break it into syllables. There you go. Now find that verb. Okay, now look for the noun. No, the noun. There ya go. Now put it all together. Great Job!
Perhaps the foolish remark wasnt nessesary, but your trying to defend someone's bad call .
In my Job I'm in a Very Select group of people that do what I do .
I have no problem telling Customers to go elsewere .
I give my customers 150% when I do a job for them and many extra miles . But show me disrespect ,"Rub my Rubarb the wrong way" And I will tell anyone to get lost .I have done it befor and I'm shure i will have to do it again.
Perhaps someday I'll toss up some pic's and watch everyone drool .
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Perhaps someday I'll toss up some pic's and watch everyone drool
You Dog.... Your a Playboy photographer arnt ya! (my dream job)
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Originally posted by Kidd
Roscoro , like i said, name a business that will treat a customer in this manner once they have been insulted or confronted in anyway. Perhaps you should go reread my response before making assumptions. Just break it into syllables. There you go. Now find that verb. Okay, now look for the noun. No, the noun. There ya go. Now put it all together. Great Job!
You feel they're in the wrong because they didn't just lie down and take his insults? The customer isn't always right, and this is one situation where that applies.
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Originally posted by Brownosersunite
SLURP..............SLURP..............SLURP...........SLURP.............GULP!!!! ewwww you swallowed. You guys are pathetic. Time for the reacharound next?
...hmm, Junior member, posting same time as Kidd....oh cmon N8Dog, you and Kidd still dating?
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Pretty funny all the ghost accounts. As if that makes a difference and nobody's the wiser.
The internet cracks me up. This bbs is almost as entertaining as the game itself.
I vote they do have good customer service. I've had one problem when I ran two puters through one linksys and got a crazy echo on vox. While Skuzzy didn't fix it for me, he put me on the right track and I fixed it myself ( something about NAT translation tables, downloded new drivers into the box and it worked perfectly) and learned something in the process.
The suggestions to get framerates up were helpful and I was successful at that as well.
I think I hear someone coming with a chain and lock for this thread as well.:)
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Originally posted by SOB
You feel they're in the wrong because they didn't just lie down and take his insults? The customer isn't always right, and this is one situation where that applies.
No, just a different reply than a direct insult. By 2 staff members, then 3. Whatever happened to "being the bigger man".
When someone says, "your a stupid head". Do you often respond with "nu uh, your a bigger stupid head"?
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Shut up, stupid head.
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nu uh. You are.
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It ain't rocket science, Kidd. If you like the product, you buy it, if not you don't. I came here for one reason - the person/people behind the company. Although I've never made it to a con, I've had the pleasure to play WWII sims with these people. My first kill *ever* in AW came when HT dove in to bail me out. I was so excited, I turned tail and headed to base to land my kill. Then I see the text "25xx: NO BUGGING,TB!" (no name just tail numbers).
Anyway, the people behind the game aren't suits - they're players who were isnspired by games they played, and a desire to make them better. You're not going to find that many places. Thats not brown nosing, its a simple fact. They do a good job, and $15 a month is an EXCELLENT price for what you get. Thats a whole bunch of stuff to dismiss instead of having the guts to say "I was offbase - I shouldn't have said that."
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First off, i am not n8. So i have nothing to apologize or admit assuming he was wrong, which i don't think he was. An upset customer can say whatever the hell he wants. I am only debating the way the staff initially handled the situation. Thats it.
I hear tons of stuff about this staff being awesome. but my first encounters with them hardly leave me with a high opinion of them. I have close friends who say some staff such as Skuzzy are very awesome. Yet, on ch1 when i make a humerous comment "Skuzzy, i will pay $10 /mo extra for no ho's.", since I guess i was unknown to him, all i got was a sarcastic bellybutton response. So you can see how i personally have had negative after negative with this staff.
I hardly care, but as long as I'm being talked about, I will respond. It is my right. It is for me, like many of you, a bit of humor in my life.
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>>I hear tons of stuff about this staff being awesome...<<
There's a clue here. So what does one get for saying the staff is awsome - extra bullets? a free month? better SA? An HTC hat?
Nada.
People say that because that's their experience. If anyone else's if different, they need to examine what separates their situation from the "tons" of good experiences.
And Kidd, I've met you in game and it seems like you take a joke well. Once you accuse me of HO, and a few missions later I accuse you of being a HO dweeb - of course you were in a flak at the time :D
Why adopt this cause? HTC really seems to want to provide solid entertainment.
Out (seriously)
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I don't make sarcastic bellybutton remarks. I have a sense of humor. Most people know it well. If you make a comment in jest, I am just as apt to give back jest.
Online, I like to keep it relaxed.
I apologize if you took anything I have ever said online as some smart remark. I can absolutely assure you I never mean to sound like that at all.
There are times I am short with answers, but that is only due to making every attempt I can to answer every question asked of me.
I will also say that if you choose to show me disrespect, do not expect me to show you respect. I will not. It's a two way street. Saying that we should take disrespect with a smile is wrong. We are people too. No where in our policies does it say, "you pay for the right to abuse us".
We ask everyone to be respectful of each other. We would be hypocritical to allow anyone to disrespect us.
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(http://Yet, on ch1 when i make a humerous comment "Skuzzy, i will pay $10 /mo extra for no ho's.", since I guess i was unknown to him, all i got was a sarcastic bellybutton response)
Ask a stupid question and you want a valid answer in return? If you dont like being HO'd dont put yourself in that sityation champ. Its that simple...
As far as the staff being negative. I cant remember ONE SINGLE example of player's being neglected by HTC's staff. Im sure you all see Skuzzy pop in now and again along with the rest of the staff. What the first thing that happens?
Skuzzy, Skuzzy skuzzy skuzzy Skuzzy Skuzzy Skuzzy Skuzzy Skuzzy Skuzzy Skuzzy Skuzzy Skuzzy Skuzzy SKuzzy
And Skuzzy will salute everysingle one back.
Round 2...
Skuzzy whats wrong with my compter my screen freezes?
Skuzzy whats wrong with the server everyones warping?
Skuzzy did you get the Email that I sent you?
Then skuzzy's fingers nearly catch on fire making sure he responds and asnwers everyones concerns/questions...
WHY PEOPLE THINK they have a right to be morons and neglect someone because they pay them to use their product or services is beyond me. No one in anyways has a right nor has to sit there and take disrespect with out snapping back.
All my experiences in dealing with Skuzzy have been nothing but TOP NOTCH... This includes the rest of the staff...
Everyone is human, and nothing is perfect... There is no reason to slam this game because its not what you want. The game is what it is. Either eat whats on your plate or die hungry. And why would HTC even think about sinking more time and money into a product that is soon to be replaced/upgraded? The thought of them doing so is a waste of your time, along with the begging and gripes.
I give my customers 150% when I do a job for them and many extra miles . But show me disrespect ,"Rub my Rubarb the wrong way" And I will tell anyone to get lost .I have done it befor and I'm shure i will have to do it again.
That pretty much sums it up in a nutshell... Have a nice day:D
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Originally posted by Skuzzy
I don't make sarcastic bellybutton remarks. I have a sense of humor. Most people know it well. If you make a comment in jest, I am just as apt to give back jest.
Online, I like to keep it relaxed.
I apologize if you took anything I have ever said online as some smart remark. I can absolutely assure you I never mean to sound like that at all.
There are times I am short with answers, but that is only due to making every attempt I can to answer every question asked of me.
I will also say that if you choose to show me disrespect, do not expect me to show you respect. I will not. It's a two way street. Saying that we should take disrespect with a smile is wrong. We are people too. No where in our policies does it say, "you pay for the right to abuse us".
We ask everyone to be respectful of each other. We would be hypocritical to allow anyone to disrespect us.
I can repeat it exactly. "Skuzzy, i will pay 10/mo extra for no Ho's"
Skuzzy: " and exactly how do you expect us to do that"
Me: "I don't know, ask Kesmai, they did it"
Skuzzy: "I know, i was there (something like that)." (which brought about huge LOLs from the crowd.)
Me: "then why did you ask me"
Shortly following everyone put in their "Skuzzy, I'll pay 10/mo extra for "ie, no rams, no spits, no etc". And you responded to them with lols, etc. Is there something about my name that just immediately elicits a smart mouth remark. I certianly couldn't have had a reputation since i had just fnished my 2 week trial back at that time. I guess if i wasn't well known or a suck up then i was someone who didn't know what i was talking about and thus deserved to be crapped on, a newbie, a dweeb perhaps, another passer by. someone not long standing enough in the community. since i wasnt known i was there to cause trouble?.
Now nowhere in this above conversation can i see that i was "disrespectful" to you thus asking for no respsect in return. After all, i was the only one responded to in a different way. If that was your humor, then i certainly misunderstood it. Just as Natedog said that he calling N8dog a "whiny baby complaining about a game" was just a joke. I don't get it especially when u pick someone out of the crowd. Have someone pick you out of the crowd and see if yout hink its funny. Especially if its your boss or another authority figure.
To Morpheus: Wow, so that must mean that everyone that talks to Skuzzy when he comes on is a complete moron. Since everyone asks a million questions and makes a million comments for a variety of topics. You are truely the smartest man i've ever come across. You are simply another wimp sitting in the comfort of the crowd taking a pop shot. And if you were reading any of my posts, i hadn't slammed the game itself yet. Only the staff which has slammed me. No games are perfect and, I like many, are simply waiting for something better to come along.
Regardless, to the staff: Its safe to say, that we probably don't like each other. Simply because i stood up for the way a friend of mine was being treated and now obvious different philosophies on the do's and don'ts of customer service. Its your game. Its yours to make, its yours to break. As is your reputation in the gaming world. Mines shot here, but what do i care what brownnosers think?
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Someone needs a timeout in the corner without his blankie.
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Once again people that you think you knew join the crowd with the cheap shots instead of saying, "woa, calm down, its not that serious". Like i said, if you knew who N8dog was in the game, you'd be surprised. I've been told some of you are his friends in the game.
*Edit* come to think about it. I've badmouthed at least 1 of you on vox to n8dog and he's defended you. Funny, how friends will defend each other.
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After going through this thread I became:
Somewhat confused
A little lonely
Sort of hungry
But the thing that is getting to me,
Is mostly Anger
Can i pay an extra 10 dollars to get my time i wasted reading this back?
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ok, I had to make a new account because HTC deleted my old one(s). I am not here to kiss-up, brownnose, try to get back in or anything like that. If I wanted to come back to AH there isnt anything HTC could do to stop me due to the fact that anyone can sign up. I am on here for one last time to just clear up the problem. I originally thought I had a fairly good idea about how to improve the game, I put it in another post that was started and included a snotty statement which if you notice I retracted almost immidiately. I said I was sorry and obviously that wasnt good enough. The thing that upset me the most is all the people who do nothing but come on to the BBS and flog up everyone else's post and flame everything they see. Sure I am mad for HTC not responding to my idea with any sort of "well it just wouldnt work because of X,X,X,X" but all I got was flames from some of them just like the rest of the people in the post. Not once did anyone say " well what exactly are you proposing, it sounds like it might be a good idea, hmmm maybe something like that would work". All I got was flame, flame, flame. So I will admit I acted seriously like a child and that is the reason I am posting here. I am 28 years old and am definatetly man enough to admit when Im wrong and that is what Im doing. I could care less weather anyone respects my public appology or not but I am going to make it anyway. As BGBMAW as well as some other MAW can tell you I have a serious temper problem and it gets way out of hand. I just dont want to leave this game having it on my chest that I left in a huff and the only way I can clear my concience is to post this. Take it how you will. For those who will except it
. And HTC I am sorry for critisizing your commitment, you truely are a class act and maybe you too can learn something positive from our little spat. No need to reply. -Nathan Harte
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Shteve have you thseen my basthball? Has anyone stheeen my basthball?
Shteve using my blankie to polish your 51's nose cone is not apreciated I would like it back now please.
All this stuff is WAY over my head! HTC iz kewl in my book and thats that.
<------Runs for the door confuzed and scared
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Kidd, I'm not bagging on n8dog(whoever he is).. I'm not even bagging on you.
You have your perspective about Skuzzy and posted it. I have my perspective and posted it.
I have crossed swords w/ Skuzzy, even called him a couple of names in a private email(nuttin serious, but insulting nonetheless). He could have pulled the plug on me right then and there. Instead, he realized I was just foolishly spouting off and he let it go. So, in my opinion Skuzzy is a decent and more than fair guy. I respect that you may have a different view...but like you, I'm entitled to post mine. :)
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My pony is so shiny... Morph get back in your hovel, you cur!
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Originally posted by Kidd
Is there something about my name that just immediately elicits a smart mouth remark.
It's not the name at all. Trust me on that. :D
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Hey Skuzzy put's up with my crap!
And for that he should be nominated for saint hood.
LOL you all know It's true:aok
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HTC are the best! (http://www.flos.clara.net/storage/cheerleader.gif)
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Kidd, what you took as a sarcastic remark was an honest question. I never played AW and have no clue about it. When I asked how you would fix it, you said Kesmai did it, and as I have never seen AW, I let you know that.
Whether people found it funny or not is irrelevant. I was being honest.
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"Like i said, if you knew who N8dog was in the game, you'd be surprised."
Ummm, great. Is this supposed to give him more credibility?
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Originally posted by kj714
"Like i said, if you knew who N8dog was in the game, you'd be surprised."
Ummm, great. Is this supposed to give him more credibility?
I just hope he's not yet another sniper.
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Kidd,
Originally posted by kj714
"Like i said, if you knew who N8dog was in the game, you'd be surprised."
What I don't understand is if he's that well known, why does he post on a ghost account ?
and be suprised at what ? who he is or the fact that he was disrespectful.
And why do you keep beating a dead horse?
It should be obvious that he was wrong and and the majority thinks so
I think it's time to move on
And can someone a bulldozer in here so we can bury this horse?
Its starting to stink !
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Horses and bulldozers?!
Who is ghost? and what does he want?!?
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Would be nice if the thread starter could lock their own thread.
This thread has served its purpose and has now degraded into the usual flame fest.
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Originally posted by MoRphEuS
Horses and bulldozers?!
Who is ghost? and what does he want?!?
It was N*dog AND I CAUGHT HIM FIRST!!!!
Aha! I knew it Brownnosersunite = n8dog!! I win:aok
We could start a new game like Brady's 'guess this'. Yah thats it, we post a piece of a whine , with no name and we all guess who is whining? hehe....there could be prizes and such....:)
...and N8dog, that temper thing should be beaten outta a person by 28, I'm still around cause I settled that part of my character long before 28, I'd STRONGLY suggest you work on that. Come on over to the rusty side of the tracks a little more often, you'll soon loose that attitude. Just some advice, not a personal attack, so don't go kickin the cat or nothin.
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It amazes me that HT or even Skuzzy felt the need to offer an explanation in this thread!
HTC does a damn fine job in my book and skuzzy is one of the coolest characters in here that I know.
There is a line, cross it and you will be shot!
seems ok in my book :aok
its all this guys fault anyway ---> (http://www.westleeds.org/bbb/hitler.gif)