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Help and Support Forums => Technical Support => Topic started by: auscar on April 12, 2004, 08:43:31 PM

Title: Screen lock-up and boots
Post by: auscar on April 12, 2004, 08:43:31 PM

Hi,

I'm getting a lot of screen lock-ups (anywhere from 1/2 second to permanent ones) also my system is booting me every so often. 99% of the time it is when I hit my mic buttons to talk that this happens.

Sometimes but not always I get a dvx error in a blue screen, I have tried reloading the drivers but it hasn't seemed to make a difference.

I have included a copy of the DXdiag below,

------------------
System Information
------------------
Time of this report: 4/13/2004, 13:20:48
       Machine name: Q4Q8H3
   Operating System: Windows Me (4.90, Build 3000)  
           Language: English (Regional Setting: English)
System Manufacturer: n/a
       System Model: n/a
               BIOS: Award
          Processor: Intel Celeron, ~800MHz
             Memory: 126MB RAM
          Page File: 128MB used, 1792MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0b (4.09.0000.0902)
DX Setup Parameters: Not found
     DxDiag Version: 4.09.0000.0902 32bit

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found. DirectDraw test results: All tests were successful. Direct3D 7 test results: All tests were successful. Direct3D 8 test results: All tests were successful. Direct3D 9 test results: All tests were successful.
        Sound Tab 1: DirectSound test results: All tests were successful.
          Music Tab: DirectMusic test results: All tests were successful.
          Input Tab: No problems found.
        Network Tab: No problems found. DirectPlay test results: All tests were successful.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: Radeon 7500
     Manufacturer: ATI Tech. - Enhanced
        Chip type: Radeon 7500 (QW) Rev 0
         DAC type: Internal
       Device Key: Enum\PCI\VEN_1002&DEV_5157&SUBSYS_2036148C&REV_00\20F000
   Display Memory: 64.0 MB
     Current Mode: 1024 x 768 (32 bit)(optimal refresh rate)
          Monitor: COMPAQ S700 Color Monitor
  Monitor Max Res: 1280,1024
      Driver Name: ATI2DRAG.DRV
   Driver Version: 4.13.0001.9016 (English)
      DDI Version: 8
Driver Attributes: Final Retail
 Driver Date/Size: 1/31/2002 13:29:54, 83040 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp: n/a
              VDD: *vdd,*vflatd
         Mini VDD: ATI2VXAG.VXD
    Mini VDD Date: , 0 bytes
Device Identifier: {D7B71EE2-1217-11CF-BB7B-3700A2C2C935}
        Vendor ID: 0x1002
        Device ID: 0x5157
        SubSys ID: 0x2036148C
      Revision ID: 0x0000
      Revision ID: 0x0000
      Video Accel:
 Deinterlace Caps: n/a
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Not Available
DDraw Test Result: All tests were successful.
 D3D7 Test Result: All tests were successful.
 D3D8 Test Result: All tests were successful.
 D3D9 Test Result: All tests were successful.

-------------
Sound Devices
-------------
            Description: AC'97 Sound Card (emulated)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: PCI\VEN_8086&DEV_2415&SUBSYS_534811D4&REV_02\BUS_00&DEV_1F&FUNC_05
        Manufacturer ID: 1
             Product ID: 100
                   Type: Emulated
            Driver Name:
         Driver Version:
      Driver Attributes:
            WHQL Logo'd:
          Date and Size:
            Other Files: ichaud.sys
        Driver Provider: Microsoft
         HW Accel Level: Emulation Only
              Cap Flags: 0x2F
    Min/Max Sample Rate: 100, 100000
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: All tests were successful.

---------------------
Sound Capture Devices
---------------------
            Description: AC'97 Sound Card
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: ichaud.sys
         Driver Version: 4.90.2509.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 6/8/2000 17:00:00, 36240 bytes
              Cap Flags: 0x1
           Format Flags: 0xCCC


Thanks Auscar

Title: typo
Post by: auscar on April 12, 2004, 08:45:06 PM

Sorry should say VXD error

Title: Screen lock-up and boots
Post by: Skuzzy on April 13, 2004, 12:37:07 PM

That error has to do with the AC97 sound device.  You need to check and see if there are any updated drivers for it as the current ones are not even reporting a date to DX.
Also note, that this is a software based sound device.  Make sure you have your hardware acceleration for the sound device turned down at least two notches.

Title: Screen lock-up and boots
Post by: auscar on April 13, 2004, 07:36:28 PM

Thanks Skuzzy,

I already have sound acceleration on minimum, but i'll check the drivers for the ac97

Cheers Auscar