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Help and Support Forums => Technical Support => Topic started by: VgasX on June 04, 2004, 11:53:46 PM

Title: DX9 error
Post by: VgasX on June 04, 2004, 11:53:46 PM

I down loaded dx9 and get an error when I install DX9 refers me to log.

I have
AMD athlon 1.3
MX400 64 meg card
1 gig Ram
run XP
what do I look for in log and how do I find it? Please help Skuzzy :)

Title: DX9 error
Post by: Skuzzy on June 05, 2004, 08:00:42 AM

What error and exactly when do you get the error?

Title: DX9 error
Post by: VgasX on June 05, 2004, 09:19:47 PM

interal error occurred please refer to directx.log in your windows folder to determin problem.

I get this when i try to install directx 9
thanks Vegasx

Title: DX9 error
Post by: Skuzzy on June 05, 2004, 09:42:14 PM

If you are getting that when attempting to install DX9, you have some serious problems.

Make sure you have Administrator privileges befoer installing DX9.  How are you trying to install it?

Are you using the MS Updater?

If you are using the MS Updater and have Admin privileges, then I would say you pretty much are looking at a reinstallation of the operating system.

EDIT:  There is one more remote possibility.  You have some very old drivers somewhere that DX9 cannot get to register thus causing the installation failure.  Could be video, sound, input drivers.

Title: DX9 error
Post by: VgasX on June 06, 2004, 01:01:27 AM

thanks Skuzzy I will check all that :)

<> will let you know if I need more help :aok

Title: DX9 error
Post by: VgasX on June 06, 2004, 01:03:10 AM

how do I know if I'm using ms updater?

Title: DX9 error
Post by: Flossy on June 06, 2004, 03:03:55 AM

Quote

Originally posted by VgasX
how do I know if I'm using ms updater?

If you respond to the annoying little message that pops up saying there are updates waiting to be downloaded......  ;)

Title: DX9 error
Post by: Skuzzy on June 06, 2004, 09:34:46 AM

I turn off the auto-updater myself,  and just use the "Tools->Windows Update" option in Internet Explorer.

I was just wondering how you were attempting to upgrade to DX9.

Title: DX9 error
Post by: VgasX on June 06, 2004, 12:11:04 PM

ok I've got it off
thanks

Title: DX9 error
Post by: VgasX on June 06, 2004, 12:52:37 PM

ok I got dx9b installed through windows update mgr. But when In offline it worked then I went in again I got this error
d3d9.dll not found try re-installing what is this and how do i re-install?

Title: DX9 error
Post by: Skuzzy on June 06, 2004, 07:45:54 PM

Well,..that is the DirectX 9 DLL library and if Windows cannot find it, then it is not properly installed.

When you run DXDIAG (Start->Run->DXDIAG) what version of DirectX does it show?

Title: DX9 error
Post by: VgasX on June 06, 2004, 10:13:18 PM

Damn DX8.1 is what it shows I did the load from updater twice still 8.1

Title: DX9 error
Post by: Skuzzy on June 07, 2004, 05:13:59 PM

It would seem something is seriously wrong with your operating system installation.

However, on last question.  Are you absolutely sure you have administrator privileges?  If not, then install should have complained, but it is worth asking.