Aces High Bulletin Board
General Forums => Hardware and Software => Topic started by: United on July 19, 2004, 11:06:30 AM
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I get my new PC in the mail. I go to set it up, everything works great, except for sound. So, I try to do a few things and activate the sound card(Sound Blaster Live! 5.1). In doing so, i make a big mistake and delete it from the PC, so now the PC doesnt recognize the hardware. I read that the only way to fix this is to redo the entire PC. So, not knowing exactly what Im doing because im an idiot, I pop in the WindowsXP reinstallation CD. I redo that, and now ive run into a bigger problem.
After redoing the PC and turning it back on, I now how no programs loaded, the internet doesnt work, and the sound still doesnt work.
So now ive got a $1200 dollar paperweight.
Is there any way to fix this? (the computer, not my stupidity)
Also, in the hardware management section it says that the ethernet connection drivers are not loaded, and I cant find where those are so I can install them.
Im the biggest idiot out there... :(
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i need to know more about the specs if its a DELL was it a package thing (is there a model name and #)
Internet connection issue! Drivers should be onthe mother board CD or the Dumb dell CD. goto :
Start
settings
control panel then goto system
there click on hardware then device manager.
Once there click on "newtork adaptors"(the (+) sign next to it.
then "right click" on the ether net card listed (im assuming your using enther net not a modem)
and goto update driver. the driver should be either onthe windows CD or the MOBO CD (your gonna have to look thru them to find it, Windows might have a generic driver for it)
Once you get connected to the net goto DELL and get the drivers they have, But since its a dell you should be able to call there stupid guys in customer support- LOL)
as for the sound card do the same thing nad see if the drivers are loaded, if not your sound card im sure came with an istallation disc which should have the drivers on it)
Now getting into the Bios ya have to do when you first start the computer, usually its down by hiting the DELETE key or F5 (something like that , look when the system is starting on the start screewn some where it should say "TO ENTER SET UP PRESS (what ever key)"
when you go in dont change a thing accept for the "ONBOARD sound" if thats what you have! (your gonna have to look the the menu to find it) i would make sure you turn it "OFF" or to automatic (if its on Automatic turn it off)
for the IRQ stuff :
goto
Programs
accesories
system tools
system info
then conflict/sharing or the IRQ link look to see if more than one thing is using the IRQ the sound card is on! if it is move your sound card to a different slot.
this is just a quick basic thing to look at I hope it might help ya but till i know more about the system thats all i can throw at ya!
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Thats some good stuff there, but I dont think that is the problem.
The computer is not acknowledging that the sound card exists, so its just like I dont have one in there.
I did the first thing you said and there wasnt a network adapters thing anywhere. im running on a Linksys Cable router and modem if that helps any.
With the installation disk on the sound card:
It is absolutely useless since the computer wont acknowledge the sound card exists. Every time I load it it comes up with an error message saying that there is no sound card.
I tried all of what you said and nothing changed, or at least nothing I know of.
Heres my PC specs:
Dell GX270 Optiplex (not sure of model #)
3.2GHz P4
2048MB 333MHz DDR Ram
128MB NVIDIA Geforce FX5200
120GB SATA 7200RPM Hard Drive
3.5inch, 1.44MB Floppy
Windows XP Pro
Integrated Intel Gigabit NIC
48x32 CD-ROM and CDRW/DVD
Sound Blaster Live! 5.1 Digital sound card
Thanks for your help.
:edit: Also, the network: The computer wont recognize that the cable network is plugged into it either, so the internet doesnt work on it at all.
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redownload the soundcard software from the companies website.
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I certainly dont mean to sound insulting....but have you called Dell Tech Support (the fine elephant herders of India are probably manning the phones...)
The reason I ask is asides us guessing and comparing setups, Dell's folks will know first hand what motherboard, chipset etc is all in there.
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United: "So now ive got a $1200 dollar paperweight"
Lemme get this right, you spent $1200 on a new system and you got a sound blaster 5.1 sound card ? On purpose?
I would contact the Dell genius' and have them diag it.
P.S. And no you're NOT an idiot;)
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Originally posted by MOIL
United: "So now ive got a $1200 dollar paperweight"
Lemme get this right, you spent $1200 on a new system and you got a sound blaster 5.1 sound card ? On purpose?
I would contact the Dell genius' and have them diag it.
P.S. And no you're NOT an idiot;)
Actually no I didnt, I got the PC in the mail yesterday and saw that it was in there. I fugured, "heck, why not." So, i come down this morning and try to get to work on it and all this stuff happens.
Im trying to get it done without having to contact Dell (bad past experiences), but I think im going to have to.
Skull, I dont have internet accesss on the new PC, so I cant download new software onto it.
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LePaul: "....but have you called Dell Tech Support (the fine elephant herders of India are probably manning the phones...)"
This is the truth too, let's take an American company, that the US helped make big and very profitable.
Then instead of giving our boys here in the USA jobs, we'll move ALL the tech support to barely English speaking India:rolleyes:
Ask me again why I can't stand Dell and thier lousey products!
No offence to United;)
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Originally posted by MOIL
Ask me again why I can't stand Dell and thier lousey products!
No offence to United;)
Heh, this is the first full system Ive bought from Dell, and by the way its going for now Im not gonna buy another from them. i would much rather have built my own, but as you can see I know absolutely nothing about PCs and would not do any good at all building my own.
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United: "Im trying to get it done without having to contact Dell (BAD PAST EXPERIENCES), but I think im going to have to.
I hear ya brother
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United,
If you need help or have questions I would be more than happy to give you a hand.
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Originally posted by MOIL
United,
If you need help or have questions I would be more than happy to give you a hand.
Id love it. Shoot me an email, b_nicely_united@yahoo.com, and hopefully I (err.. you more than likely) can get it working again. :D
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I didnt mean to have this turn into a Dell Sux thread...I've had their servers and they are very good. Their pre sales and server techies are good folks. As to the jobs they've sent overseas...well, complain...I know some companies are starting to bring the jobs back based on not-so-great-savings and customer complaints.
I hope you get your system figured out, United...otherwise, return it...I think your window for a refund is very very short (we have a Dell call center near here in Maine)...and thye'll give you a lot of toys for you to keep it from coming back (digital cameras, PDAs, printers...who knows).
If you get a refund and opt to look for some really cool gaming eqiupment, check Alienware out
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at least it aint a compaq ((((( shudder )))))
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Originally posted by LePaul
I didnt mean to have this turn into a Dell Sux thread...I've had their servers and they are very good. Their pre sales and server techies are good folks. As to the jobs they've sent overseas...well, complain...I know some companies are starting to bring the jobs back based on not-so-great-savings and customer complaints.
I hope you get your system figured out, United...otherwise, return it...I think your window for a refund is very very short (we have a Dell call center near here in Maine)...and thye'll give you a lot of toys for you to keep it from coming back (digital cameras, PDAs, printers...who knows).
If you get a refund and opt to look for some really cool gaming eqiupment, check Alienware out
ALIENWARE????????? NO WAY!!!!!!!!!!!
They are the reason I started building my own. I bought the latest, greatest 3 years ago from them with 3 year "ON SITE" warranty. Motherboard failed after 6 months and they were great. Fed-exed mobo and PSU to Hawaii and a contract tech came to my house and replaced them, as promised. Six months later same failure. I found that I knew much more bout puters than their tech supp. Researching AMDMB forums, I found many others with this mobo problem. At first they refused to fix my box at home again, saying they didn't do major repairs on-site anymore even though my contract said they had to. After many days of arguing with supervisors, they decided an on-site repair was cheaper than an on-site Lawsuit. I also convinced them to send their current Asus Nforce board as a replacement so it wouldn't fail again in 6 months. I took the Alienware to Guam and built my first box based on an MSI Nforce board. Later I upgrade that one to my sig box and took those parts to upgrade the old Alienware.
NO MORE PREBUILTS for me.
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Originally posted by Roscoroo
at least it aint a compaq ((((( shudder )))))
The one i ran on for 5 years before this one was... not a single thing failed.
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United i sent you an email if you want to call BOXBOY's tech support!
LOL ill try if i can im unemployed!!
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can i turn this into a bash compaq thread ??? tee hee
nah ... its just every compaq i put my paws on always has tecnology older then the hills in it (AE a 2002 model still using a K-6 /486 processor ) try to get a manual online for one of these and well you better just forget it . no support
Hp can be the same way on some of there older stuff .
dells can be a pain to but i can ussually find manuals and specs /drivers for them. but ya have to take a look inside to beshure ,they change mb's monthly .
Gateway though has a serial number log of all there pc's and its a peice of cake getting drivers/info for those .(until hardware gets changed)
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I got some help from Estes, and now my system is clean. Now I need to know what to install.
I got the video drivers in, but my sound card is still giving me trouble. I opened up the case and reinserted the sound card. It still says that it cant find the hardware.
Any suggestions?:)
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Got the sound card working. Now all I need is for the internet to respond... :D
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Have to agree with LePaul, Dell servers work great, just their laptops/desktops that suck.
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United glad to here you got the sound card working! It was probably a conflicting IRQ , hence when you moved it to the bottem PCI slot the IRQ assigned to it was avalible (with nothing else using it)
Have you found out the mobo model? if not got to dell on your old system , find the drivers and save to a floppy then use the floppy to install them on your new machine!
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United glad to here you got the sound card working! It was probably a conflicting IRQ , hence when you moved it to the bottem PCI slot the IRQ assigned to it was avalible (with nothing else using it)
Have you found out the mobo model? if not got to dell on your old system , find the drivers and save to a floppy then use the floppy to install them on your new machine!
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United glad to here you got the sound card working! It was probably a conflicting IRQ , hence when you moved it to the bottem PCI slot the IRQ assigned to it was avalible (with nothing else using it)
Have you found out the mobo model? if not got to dell on your old system , find the drivers and save to a floppy then use the floppy to install them on your new machine!
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Originally posted by boxboy28
United glad to here you got the sound card working! It was probably a conflicting IRQ , hence when you moved it to the bottem PCI slot the IRQ assigned to it was avalible (with nothing else using it)
Have you found out the mobo model? if not got to dell on your old system , find the drivers and save to a floppy then use the floppy to install them on your new machine!
Got the internet working too. Turns out the drivers were corrupted so I had to reinstall those, easier than I thought it would be.
Im in AH now, and man am I glad to be back!:D
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Glad to here it! WTG