Aces High Bulletin Board
General Forums => Aces High General Discussion => Topic started by: carl on October 11, 2000, 10:18:00 AM
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No way to terminate an account as stated on website or to prevent the DOUBLE billings, email them = stupid un-researched response , emails = no response , phone conn. = "we'll look into it.." , so I just submitted this to the District Attorneys office and the State of Texas Attorney Generals , oh and anyways Warbirds is 24.95 per month for unlimited play now.
[This message has been edited by carl (edited 10-11-2000).]
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Cya~!
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Erm.. what are you talking about? Cancelling your AH account or your WB account?
AKDejaVu
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Your experience seems to be unusual. HTC has gotten almost universally high marks for customer service. Maybe the recent Con pushed their workload over the limit.
(Don't expect too much from WB customer service....)
popeye
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Why do I get the feeling that this is another MacBoy or similar type from WB's just out trolling or looking to cause trouble?
Oh, btw Carl, you can cancel your account from the website thru the account maintenance feature. You must be confusing iEN and HTC again.
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Vermillion
**MOL**, Men of Leisure
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For some reason this was also posted in the Bug Forum. I smell a troll.
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I smell a troll too.. by both definitions.
AKDejaVu
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Well guys. Let's be nice. Obviously he did have a problem, more than likely with the under-speed cpu sitting on his neck.. Or the "crack" he was smoking was unusually potent. Neither of which would be his fault.
Society is to be blamed.
-Westy
[This message has been edited by Westy (edited 10-11-2000).]
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Hi carl,
Here's a link to a post about un-subscribing. Since it contains a response from an HTC employee, I guess you can consider it official.
Here's the quote from Yankee, to save you the click.
<<begin quote>>
HTC's policy is not to put accounts on hold. The only way to stop paying for a subscription is to delete your account. You may do that from the admin section on the clipboard.
Please keep in mind that when you delete your account, we cannot guarantee that you will be able to obtain the same handle if you should re-subscribe in the future.
If you have any other questions, please e-mail me at billing@hitechcreations.com
Yankee
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JoAnn "Yankee" Colcleasure
General Manager
HiTech Creations
"The road to success is always under construction."
<<end quote>>
Hope that helps,
Fury
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Carl,
The following information is concerning your specific situation:
The first request I received to delete your account "skippy" was on Aug. 19th. Your account was deleted on Aug. 21st and a pro-rated refund was issued on Aug. 22nd.
You created the account "bullet" on August 17th. Another request was received on Sept. 18th to delete this account. It was deleted on that day and a pro-rated refund was issued on Sept. 19th.
Another account of "billhickey" was created on Sept. 19th. We recently received a request to delete that account, which was deleted this morning.
I have researched several times the possibility of you being double billed. On both our accounting system here and with the credit card service we use, it does not show a double billing. It does show that you had multiple accounts open simultaneously.
I have requested, from you, faxed documentation to show these charges being deducted from your account. I have not received these as of yet.
I apologize that this has not been a pleasant experience for you but I am trying to do everything in my power to assist you. If it is proven that you have been billed in error, HiTech Creations will immediately issue a refund but until I can see documentation, we cannot remedy this situation.
In the future, if you wish to delete an account, that option is available in the admin section of the clipboard in Aces High.
Please contact me ASAP so that we may solve this problem for you.
Regards,
Yankee
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JoAnn "Yankee" Colcleasure
General Manager
HiTech Creations
"The road to success is always under construction."
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<thinks to himself>
I wonder if we could hire her..... <S>
Class and professionalism.....
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I can unconditionally state that in every instance of contact between myself and HTC I have received nothing short of professional and courteous service. That you are having such a hard time is a surprise to me. I think perhaps what is missing is a little patience on your end. (http://bbs.hitechcreations.com/smf/Smileys/default/wink.gif)
I can also say that I received (personally) pretty good service from iEN. Good luck with whatever service you choose.
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Originally posted by Kieren:
I can unconditionally state that in every instance of contact between myself and HTC I have received nothing short of professional and courteous service.
I have to agree with you Kieren, total professionalism (is this a word? (http://bbs.hitechcreations.com/smf/Smileys/default/smile.gif)) from the HTC staff when I had problems with my account also.
Thx HTC (http://bbs.hitechcreations.com/smf/Smileys/default/smile.gif)
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griz
THUNDERBIRDS
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Never a problem with anyone from HTC they are very professional, well maybe not at the con, so I think you are misstaken. I will stand beside them in any matter. I have also read on this board that they have gone way out of their way to please customers.
Like one other said I vote with my money and it is with HTC.
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Tommy (INDIAN) Toon
Indians Home page were links to help pages can be found.
Indian's Homepage (http://www.geocities.com/~tltoon)
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Have dealt with HTC a few times. All good experiences, except one problem!
I always ask HT why I can't shoot any planes down!! He always ignores me!! I dont understand. It's gota be a bug!!
(http://bbs.hitechcreations.com/smf/Smileys/default/smile.gif)
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I am curious now, does WB offer a free 2 week trial?
I only wonder who was ripping off who...
LOL (http://bbs.hitechcreations.com/smf/Smileys/default/smile.gif)
Seems Carl got caught whacking off out behind the shed.
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Mino
The Wrecking Crew
"Anyway, more golf..."
Humble
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WTG YANKEE! Kill em' with kindness. This fella obviously wants attention, and was hopin for a heated response.
But I gotta tell ya in a case like this it seems Fair that HTC should incur some monetary fee for opening and closing accounts within such a short period.
A person signs up on a monthly basis, and they know how the payment structure works, then HTC should retain a month's worth of payment.
just my .02cents
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When I wanna say this; I throw a <S> instead! (http://members.xoom.com/_XMCM/rowgue/stupid.wav)
CyberPilots have bigger Joysticks
<< MILENKO >> (http://pages.hotbot.com/games/davekirk/milenko.html)
ACES HIGH ASSASSINS Website (http://www.cybrtyme.com/personal/hblair/mainpage.htm)
WB/AH ASSASSINS Website (http://members.xoom.com/rowgue/assassins.html)
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Yankee: Sounds to me like this guy _deserves_ to be double billed (http://bbs.hitechcreations.com/smf/Smileys/default/smile.gif).
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Rickenbacker (Ricken)
-ISAF-
the Independent Swedish Air Force
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Well, Carl? Whats up? You seem kinda *silent*... (http://bbs.hitechcreations.com/smf/Smileys/default/smile.gif)
If you guys ever meet Yankee in person, you'll agree she is one class act human being , for sure!
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After reading this again, I have to ask myself (aloud):
Why the need for so many accounts open at once? Doesn't this just invite confusion and double-billing? Carl-Skippy--Bullet-Billhickey (CSBB) why all the names in such a short time? You must admit, this doesn't look good on paper... were you given a 2-week trial with every sign-up? If so, who is ripping off whom?
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Damn rip, I thought you said you were married, hehe. I'd have liked to have seen you fellas at the con when the liquor started flowing. Bet yankee and ronni had to bolt for the doors. Poor girls....
Hi theer yankee doodl<hicup> i alwyaays liked thet picshure on the <belch> webpaige of u an ronni, so purty.... (passes out)
(http://bbs.hitechcreations.com/smf/Smileys/default/biggrin.gif)
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LOL Hblair, for a few, thats exactly how it went, but I think Yankee or Ronni could give a better prospective from their view...the most I drank in one day was 5 drinks, first starting at 4:00pm and last ending around 10:00pm, I'm too old to enjoy a good drunkening anymore ;p, the price I pay the next day outweighs the fun at the scene of the crime!
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Ahh skippy! I remember skippy lol...hehe
Seems old skip ran several accounts and couldnt clean up after emself!
Poor iEN, just what they need right now (http://bbs.hitechcreations.com/smf/Smileys/default/wink.gif)
Yeager
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Hblair that's amazingly close to the truth. (http://bbs.hitechcreations.com/smf/Smileys/default/smile.gif)
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Oh Rip, both Ronni and I agree that you were a complete gentleman. (http://bbs.hitechcreations.com/smf/Smileys/default/biggrin.gif)
Actually, everyone we met was extremely respectful and courteous. It made the convention a blast for the both of us.
Looking forward to next year!
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JoAnn "Yankee" Colcleasure
General Manager
HiTech Creations
"The road to success is always under construction."
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Ive had to do some pretty silly contortions to my account over the last year. Some I did over the phone. Some I did by mail. Some I got to do in person at the con. I have no reason at all to believe that HTC gives me any special treatment. Every single one has been done proffesionaly, courteosly and quickly. I think the only HTC types that havent had to work on my account in some way or another are Nate and Superfly.
This scitzo Carl guy is on somthing.
This is a great example of the extra costs associated with pay as you go. This kinda nonsense would be far more prevalent.
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Originally posted by YANKEE:
Oh Rip, both Ronni and I agree that you were a complete gentleman. (http://bbs.hitechcreations.com/smf/Smileys/default/biggrin.gif)
<Rip Blushes Red> Wow! Thanks! I better hide this post from the wife! She'll think....ohhh, never mind. (http://bbs.hitechcreations.com/smf/Smileys/default/smile.gif)
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Comon guys... lets go find us a good strong tree and some rope!
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Death to Carl!
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carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie, carl is a weeine, carl is a weenie,
sounds like a 2 week wonder, open an account for 2 weeks, close it, do again under another handle, keep doing it for the free 2 weeks. Leads me to believe "carl is a weeine, carl is a weenie, ". (http://bbs.hitechcreations.com/smf/Smileys/default/smile.gif)
Dago
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So Carl has been RIPPING OFF HTC with a crap load of free accounts, then gets confused about it by himself and blames HTC for billing..
Carl, i fly both AH & WBs, and can tell you now that people like you are not welcome at either AH or WBs (http://bbs.hitechcreations.com/smf/Smileys/default/smile.gif)
LOL, this has been the funniest thread ive read since RAM eased up on the (Useless BB Topics)
Carl, you get the Knothead Award for stupidity!!! WTG.
Dog out..
[This message has been edited by Wardog (edited 10-12-2000).]
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At least the title of the thread was correct...
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AH is easily the most professional group I've had the pleasure to associate with online. Nothing but class all the way.
As for Carl....well....I'd just make sure you've got a three strike rule for yoyo's like that.
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Consensous thinks he cheated HTC. Should be triple billed and made to pay for it. If he sends this to the Texas DA as he claim he problably will be charged with fruad! Or is that attempted fruad.
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Tommy (INDIAN) Toon
Indians Home page were links to help pages can be found.
Indian's Homepage (http://www.geocities.com/~tltoon)
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Actually he doesn't have to be in Texas or talk to Texas authorities to discuss fraud. If it crossed State line it makes it a Federal issue and Leavenworth has room for lil Carl. I think it is Federal anyhow as it used the phone system to attempt to defraud HTC by using multiple accounts. HHHMMM could be interesting.
Mav
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<looks at the limp body swinging from the tree>
...And I bet he flew C-Hawgs
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<spits a wad of tobaccy juice on the ground>
"We don't need no steeenkin See-Hawgs!"
(westy realizes the impact of what he just said and looks up nervously at the lynch mob all staring at him now)
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Originally posted by Westy:
[B... Society is to be blamed.[/B]
That, violent movies, and provocative song lyrics...
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I have to agree with Carl on this one.
I have tried and tried to get a free account and they just won't listen. I'm so fed up with HTC that I'm thinking about quitting 5 or 6 of my 2 week accounts. I'll keep the other 30 so I can still fly but I'm gonna prove a point with those 5 -6 accounts.
If anyone from HTC reads this I hope you are afraid of me cause I'm gonna tell my mommy that you guys don't play fair and she's gonna come down there and yell at you. I'm also gonna call the president cause you guys didn't give me a refund quick enough when I quit the day after I started my 20 pay accounts. I had to wait 2 days to get my money back and thats just wrong. I got in contact with God today and he said he's gonna start a plague in your pants for what you did to me you evil ..evil people.
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Mighty1
The New Baby Harp Seals
"Come try to club THIS Seal"
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And Carl's next AH ID will be?
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Mino
The Wrecking Crew
"Anyway, more golf..."
Humble
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Mino(psst, I think its Creamo in drag!)
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<thinks to himself>
I wonder if we could hire her..... <S>
Class and professionalism.....
Hire her?? Hell; I wanna marry her! Now; If I can just rid myself of this ugly hump.... (hang swats at cat attached to his back)
Hang (listless on long island)
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Awww shucks Hang...how sweet.
Sorry....can't help it that I have a feline allergy. (http://bbs.hitechcreations.com/smf/Smileys/default/wink.gif)
Yankee
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JoAnn "Yankee" Colcleasure
General Manager
HiTech Creations
"The road to success is always under construction."
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hi all:
hey carl......ah forget it, your not worth my time.
swager, I think I can help you with that little problem of not shooting anybody down.
me thinks if you put the bottle down, you could see the screen better.
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wolf37
C.O.
THUNDER BIRDS
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Originally posted by carl:
No way to terminate an account as stated on website
I'm not commenting any other stuff, but...
I just checked. I could not find any simple way to terminate my account from the 'secure admin' pages. I think there was an option for that a couple of months ago. Why was it removed?
Another well known WWII online game did not (does not?) have an option to cancel subscriptions online. All my Emails seemed to disappear (emails are not really reliable and certainly not secure). I'd already contacted my bank to block charges to my account, but finally I decided to call the game company - and managed to cancel my account. A phone call - 19th century tech! (http://bbs.hitechcreations.com/smf/Smileys/default/smile.gif)
I do not like the idea being forced into continuous subscription with easy 'subscribe' and 'modify account' options - but no 'cancel' account option? In fact that is against local laws (which of course that does not apply to a USA company).
I just hope HTC/Aces High is not planning to introduce an Online Casino next (like some other companies have done). If that happens, I'll just cancel my credit card, pay 10 USD for the renewal and never play online again... well, I think
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Spora-
Open AH as normal. On the clipboard, notice the "Admin" button. Click it. You now see a button that says "Delete Account". You can finish the job from there. (http://bbs.hitechcreations.com/smf/Smileys/default/smile.gif)
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Originally posted by spora:
I'm not commenting any other stuff, but...
I just checked. I could not find any simple way to terminate my account from the 'secure admin' pages.
Commenting myself - and blushing (well, not really). Slightly embarrassed, though...
Account cancellation is available from AH Admin - within the game, not on the secure Admin.
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*ACHOO!!*
Sniff. See? I'm allergic to the damn thing too. I'm not complaining tho.. makes it easier on the follow-thrus.
<PUNT>
*ACHOO!* (http://bbs.hitechcreations.com/smf/Smileys/default/smile.gif)
Hang
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And just like most other trolling morons, he doesn't respond, must be hard to type with your hands in red paint cans!
(caught red handed, for the slow among you)
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Mino(psst, I think its Creamo in drag!
DroopyShorts.... Hmmm....
I didn't say anything as you are kissing bellybutton so shamelessly in this thread, and this has zero to do with me, so leave me outta it. Keep smooching the gals, no drag queen comments about me needed.
Speaking of which since your so set on screwing with me, you ever wonder why the HTC crew wore slick bottom dress shoes at the con? Its so they wouldn't snag the carpet in the hotel and trip, cuz your nose would plant 6 inches in their ass.
We starting a pissin match again?
[This message has been edited by Creamo (edited 10-13-2000).]
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Hmmm...I dont have a cat Yankee. :-)
And Carl...you suck. I hope you have to pay for all 3 accounts. HTC should charge you for an extra one just for posting this ridiculous thread.
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Originally posted by Creamo:
Mino(psst, I think its Creamo in drag!
DroopyShorts.... Hmmm....
I didn't say anything as you are kissing bellybutton so shamelessly in this thread, and this has zero to do with me, so leave me outta it. Keep smooching the gals, no drag queen comments about me needed.
Speaking of which since your so set on screwing with me, you ever wonder why the HTC crew wore slick bottom dress shoes at the con? Its so they wouldn't snag the carpet in the hotel and trip, cuz your nose would plant 6 inches in their ass.
We starting a pissin match again?
[This message has been edited by Creamo (edited 10-13-2000).]
Can't get anything by ya Creamo!
Signed Admitted butt-kisser, since meeting real folks with good attitudes equals life-long friends.
P.S. Where were you at the con? Couldn't lower yourself to making new friends?
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unless i am thick or something when you sign up for a month its month not 2 days so surely you get charge for the month whether you leave early or not. please answer this as if not i might do a carl.
no cant i am not that stupid (http://bbs.hitechcreations.com/smf/Smileys/default/biggrin.gif)
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NHMadmax: When you subscribe you get billed for a month. If you then delete a few days later we refund you a portion of the 29.95 charged depending on how many days of the month you played.
HiTech
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go away carl
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Hey Carl......as we say in Texas...ALLOT! "Dont let the door hit ya in the ass"
LLB OUT!!!!!!!