Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: Hajo on March 14, 2005, 11:09:56 AM

Title: Broadband Users..What you don't know can cost you.
Post by: Hajo on March 14, 2005, 11:09:56 AM
I am a RoadRunner Customer.  Had the basic Cable service until 3 mos. ago when RoadRunner offered a new "Premium" Service advertised as High Speed for Gamers.  I upgraded, got a new Modem from RoadRunner that could handle the increased upload and download speeds.  This costs approximately 30 dollars a month more.....figured it was worth it.

Called RoadRunner several times to confirm that I had the premium higher speed service.  They said I did.....I said I don't want to know if I'm being billed for it, I want to ensure that I am actually reaping the benefits of a higher then normal speed cable connection.  As always.....first line of defense of an ISP is a person or persons with IQs' just marginally higher then grapes.
After being passed around awhile......I finally got to speak with someone that actually knew what I was asking for.  He gave me an address   [url]www.aroundcinci.com/speedtest/   At this sight provided by Time Warner, I could test the upload and dload speeds im Mbps.  While reading they explained a file is sent and received (size I can't remember) to measure speed of connection.

Took the test several times...different times during the day and different days of the week. In essence I found out my Mpbs were slightly higher then DSL averaging from 2.5 Mbps to at most 3Mbps.

Had a repairman come out.....he checked and found that upload and dload were out spec.  Went to box....tried to boost one side found that if he did he'd end up shutting down Cable at the rest of the Complex.  So now it's turned over to Engineering and I've been told this should be resolved by Weds.

Moral of story......just because you're paying for Cable Service does not mean you are getting the performance you are paying for.  Whether it's basic, premium or HiSpeed check to see if you're getting the service you are being billed for.
Title: Broadband Users..What you don't know can cost you.
Post by: StarOfAfrica2 on March 14, 2005, 11:16:01 AM
Hajo, if you want a second opinion on the upload and download speeds, you can try here


http://www.pcpitstop.com

They offer several tests including upload and download bandwidth tests for your PC and free A/V scanning.  I've used them for years and have always been satisfied with their service and my security during their tests.
Title: Broadband Users..What you don't know can cost you.
Post by: Hajo on March 14, 2005, 02:06:11 PM
Star...thanks loads!
Title: RR Tampa
Post by: Eagler on March 14, 2005, 04:45:43 PM
PC PitStop

Download Bandwidth Test Results
Download speed: 4837 kilobits per second
Test details: 3354 kilobytes downloaded in 5.547 seconds.
Receive buffer size: Not available


just d/l 50mb file from rr local and averaged over 600kps


CableModem Net (http://www.cable-modem.net/features/oct99/speed.html)
Your Connection Loaded 322,649 bytes in 0.734 seconds.
Your throughput is 3517 Kbps.

The bandwidth place (http://www.bandwidthplace.com/speedtest/)
4.5 megabits per second

Communications 4.5 megabits per second
Storage 544.1 kilobytes per second
1MB file download 1.9 seconds
Subjective rating Awesome
Title: Broadband Users..What you don't know can cost you.
Post by: Schutt on March 15, 2005, 02:16:49 AM
The problem is the increased bandwidth does not say anything about the latency or packet loss.
So while you can have great download and upload speed the con to ah2 can still be bad.
Title: Hajo
Post by: heatedpitot on March 15, 2005, 06:30:52 AM
Broadband Users..What you don't know can cost you.

Try this link !  I have been using it for many years since I used an old 14.4 analog modem to the current broadband cable modems.  Using this site I have managed to get the best from my cable modem as well as the "node" that my modem is on, on the local "head end" of my local broadband ISP provider (Adelphia).  Not to mention to be able to talk with some knowledge to the "Techies" at Adelphia to correct any problem that may occur.  I've gained all of the little bit of knowledge I have so I can converse with a "Tech" on the 3rd & 4th tier of Customer Support Serice at Adelphia, rather than butting heads with the 1st Tech that comes online when calling for assistance. the link has much better tools to inform you of what may be wrong with your broadband problems.

http://www.dslreports.com (http://www.dslreports.com)

SS10
Title: Broadband Users..What you don't know can cost you.
Post by: Hajo on March 15, 2005, 07:57:38 AM
Did the tests.  Seems my system is setup well.  My connection speed is 85% of what it should be.  Nothing more I can do on my end to get the speed I'm paying for.

As far as usage Road Runner reports only 20% of it's broadband is taken up.  So no problems in that area.  My problem is in the system at my building.
Title: Hajo
Post by: heatedpitot on March 15, 2005, 10:53:35 AM
Broadband Users..What you don't know can cost you.

I wasn't just speaking of the "Speed Tests", check out the other utiliites and options "dslreports" has under the "Test & Tools" catagory for utilities like the drtcp  and dr ping plus you can monitor you line or see what the "routers" are doing on your connections.

Not trying to be invasive, but the forums have many smart people on there, and some probably in your area, that may be able to help you with you problem.

SS10
Title: Broadband Users..What you don't know can cost you.
Post by: Shane on March 15, 2005, 06:39:27 PM
pcpitstop
Download speed: 4021 kilobits per second
Test details: 3354 kilobytes downloaded in 6.672 seconds.
Upload speed: 377 kilobits per second

cable-modem.net
Your Connection Loaded 322,649 bytes in 0.719 seconds.
Your throughput is 3590 Kbps.

bandwidthplace.net
3.7 megabits per second
Communications 3.7 megabits per second
Storage 450.9 kilobytes per second
1MB file download 2.3 seconds
Subjective rating Awesome

bow down!!  :aok
Title: Broadband Users..What you don't know can cost you.
Post by: Sundowner on March 19, 2005, 11:24:24 PM
Quote
Originally posted by Shane
pcpitstop
Download speed: 4021 kilobits per second
Test details: 3354 kilobytes downloaded in 6.672 seconds.
Upload speed: 377 kilobits per second

cable-modem.net
Your Connection Loaded 322,649 bytes in 0.719 seconds.
Your throughput is 3590 Kbps.

bandwidthplace.net
3.7 megabits per second
Communications 3.7 megabits per second
Storage 450.9 kilobytes per second
1MB file download 2.3 seconds
Subjective rating Awesome

bow down!!  :aok



pcpitstop
Download speed: 5271 kilobits per second
Test details: 4441 kilobytes downloaded in 5.381 seconds.
Upload speed: 481 kilobits per second

cable-modem.net
Your Connection Loaded 322,649 bytes in 0.413 seconds.
Your throughput is 5199 Kbps.

bandwidthplace.net
4.9 megabits per second
Communications 4.9 megabits per second
Storage 604.9 kilobytes per second
1MB file download 1.4 seconds
Subjective rating Dude!

You First!  :D
Title: Broadband Users..What you don't know can cost you.
Post by: SkyChimp on March 20, 2005, 02:47:45 AM
when i had mine 5mbps:D :eek:  cox cable now only 19.95 for the 1st 3 months the 30:p getin it soon cost 180 some for act and thats with cable so id say about 80bucks for just cable net. Not bad.Dial up right now:( :o :p

Also had speed boost downloaded aces high 2 in 2 sec:eek: