Aces High Bulletin Board
General Forums => The O' Club => Topic started by: DiabloTX on June 03, 2005, 11:51:25 PM
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As I do this for a living, I'd like to share some wonderful stories with you guys about that amazingly smart general public monster that never ceases to amaze me.
I get called to the phone, a tech question on line 1.
"Technology, how may I help you?"
"I was in there earlier today and bought a coupla ink cartridges, HP 56 and 57. I had no idea what printer I had so I thought those looked the closest to what I think I had. Well I get home and I found that my printer uses the 15 and the 78 cartridges. Do you think that the 56 and 57 cartridges will fit in place of the 15 and 78?"
"No ma'am, they won't. Although some HP cartridges are interchangable, such as the 27 and 28 with the 56 and 57 on some printers, those that you have are not."
"Are you sure?"
"Yes ma'am."
"Guess I should have talked to an employee then. Could they have told me what cartridges I needed?"
"Only if you know the make and model printer that you have we could."
"You mean you can't tell me that?"
:rolleyes:
Another good one:
"Do you guys match prices with ultrasuperlowabsolutebottompr ices.com?"
:rolleyes: :rolleyes:
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saw my first thrift store laptop the other day.
sigh.
(i did find a spanking shiny slide projector though...joy...)
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I have a battery busniess.
I get this one at least once a week:
"ummm... is the red wire important??"
Number two...
"I hooked it up, and it started to smoke... after awile it stopped working. Whats wrong??"
I can never resist the answer...
"Oh, damn. The smoke leaked out??"
"yes!"
"All of it??"
"i think so"
"you'll have to send it back to the manufacturer I'm afraid.. "
"why??"
"because ALL electronics run on smoke. once the smoke leaks out.. well; that's it. You'll need to get the smoke replaced"
'can it be fixed locally?"
"Only if you can find the right kind of smoke...."
"do you have smoke?"
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I can go on; I'll spare yah. ;)
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LMFAO Hang, good stuff.
I am actually gonna do this on a daily/weekly basis. Some of this **** is so funny it has to be shared. Like a customer "gem" of the day in retail post.
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The average consumer constantly amazes me. They constantly try to pass off the wrong item for a sale item and then get offended when you won't give it to them.
"THE SIGN SAID!" is their warcry, but when you go retrive the sign and show it to them at the register, point out that the product they have is in no way, shape or form the product the sign is for they immediately become insulted.
What do they expect me to do? "I'm so sorry that you have the reading comprehension of a 3 toed sloth. Here, let me lose my job by allowing you to steal from me with my knowledge."
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Yep RPM, same here. It is especially contagious to those that try to hide behind a language barrier. They know no english but say "free" or "discount" and thier faces light up everytime.
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Beg pardon, but this parrot is DEAD.....
:D
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It's not always just the customer.
Yesterday, I needed to get some motherboard screws. The only half electronics place nearby was Best Buy. I've gotten stuff like this from Best Buy in LA (where I learned a lot about what Best Buy sometimes does and doesn't have), but this was my first time at the new Springfield, OR store.
I walk in, and find a rep.
"Pardon me, do you have motherboard screws?"
Person doesn't know answer, so goes and gets the senior sales guy, the "tech". When asked, he answers "Well, this is a new location, so we don't have any specialty items like that yet" (so far, I'm fine with this. They really do sell larger scale components, I was just sorta hoping they might have 'em, but it's no big deal. But then he continues with "but if you go to http://www.bestbuy.com, you can probably order them there."
As soon as he rattled off the website, I turned and began my departure. I laughed at the idea of ordering some motherboard screws from freakin http://www.bestbuy.com. $1.99 + $8 shipping, 6-8 weeks probably.
There's another thing I learned in LA: "Gracias, para no gracias."
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Certain sections of my store have deals like 2 for $20 or 2 for $30. I never ceases to amaze me when someone then asks "is everything in the store 2 for $20?"
Or picks out something from the 2 for $20 area, and another item that is $30 from the other side of the store, and wants the 2 for $20 price.
Or back when I worked in a liquor store, and the guy walks in and asks, and I quote:
"Where you all liquor at?"
Another, whilst standing next to the huge beer cooler, "Where do yo guys keep the cold beer?"
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Originally posted by Chairboy
It's not always just the customer.
Yes it is. Always.
:aok
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Worked a stint at a hardware store
old guy walks in and asks for lightbulb replacement for his reading lamp
I show him the bulbs, he picks up a 100 watt
I suggest a 60 watt
he points at the price and says, "I'm no fool, the price is the same for both, I think I'll take the 100 and get more watts for my money"
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Originally posted by majic
Certain sections of my store have deals like 2 for $20 or 2 for $30. I never ceases to amaze me when someone then asks "is everything in the store 2 for $20?"
Or picks out something from the 2 for $20 area, and another item that is $30 from the other side of the store, and wants the 2 for $20 price.
Buy 3 get 1 free means to them buy 2 get 1 free.
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Originally posted by DiabloTX
Buy 3 get 1 free means to them buy 2 get 1 free.
Limit 2 with $10 purchase means you can buy as many as you want at the sale price without purchasing anything else.
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having dealt with the public since 1980 and the greatest portion of those years as an entrepenuer I would like to remind you that those very same people you belittle and treat condescendingly pay your salaries and keep your place of business/employment open. be thankful for every customer irrespective of their attitudes. in my shop the customer is always right. that policy has paid of in spades even when on occasion I have lost in order to maintain goodwill.
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LOL STORCH you crack me up
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When my two boys were small, one time we dropped in at a Dairy Queen where we selected 3 items from the freezer case that cost 66 cents each.
Took them to the counter where the young man working the register rang them up and said "that will be $6.18.
I said "no, three 66 cent items do not cost over six dollars".
He pointed at the register and said "thats what it says".
I again said "three items that cost 66 cents do not cost $6".
He again, while refusing to actually use his head for anything other than a place to keep his hair, pointed at the register and said "that's what it says".
This went on for a minute, while I tried explaining that three 66 cent items would total about 2 dollars plus a little tax.
Him - dumb look, followed by "thats what the register says".
Customer behind me "Jesus, I can't believe this".
Me "yeah, amazing".
Finally a manager walks up, asks the problems, rerings it in the register, I pay him the $2 plus change, and leave. I doubt it the moron ever realized the problem with not using his brain even a little.
dago
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I still laugh every time someone *****es about mail in rebates.
I can't believe some people haven't figured out yet that mail in rebates exist to try and screw you out of your money.
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Where i work the staff are as bad if not worse than the customers.
Some examples i remember off the top of my head.
customer- Is this wine sweet?
assistant- It says it made from grapes so it must be sweet.
the same assistant and I chatting once-
Me- You're no einstein are you.
assistant- huh?
Me- you know, the physicist. Invented the atom bomb....
assistant- aah-tom bomb?
With a different assistant
her- do you know what that says
Me- errr.....czech lager?
her- You know it too!!
the same girl also believed kangeroos came from spain.:D
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Originally posted by storch
having dealt with the public since 1980 and the greatest portion of those years as an entrepenuer I would like to remind you that those very same people you belittle and treat condescendingly pay your salaries and keep your place of business/employment open. be thankful for every customer irrespective of their attitudes. in my shop the customer is always right. that policy has paid of in spades even when on occasion I have lost in order to maintain goodwill.
I mean no disrespect, quite the opposite in fact. But don't come into my store and insult my intelligence and call me names because YOU can't get your facts straight. I will go well beyond the requirement to make a customer with a legitimate gripe happy if there's a problem. But all too often, as you have pointed out Storch, personal responsibility is becoming less and less of a known commodity. The customer is not always right, 99% of them are right, the other 1% could get me fired.
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Originally posted by storch
having dealt with the public since 1980 and the greatest portion of those years as an entrepenuer I would like to remind you that those very same people you belittle and treat condescendingly pay your salaries and keep your place of business/employment open. be thankful for every customer irrespective of their attitudes. in my shop the customer is always right. that policy has paid of in spades even when on occasion I have lost in order to maintain goodwill.
And that's an example of a shop that is a living hell for it's employees.. catering to assinine customers that are encouraged to abuse and take advantage of sales staff creates more assinine customers. If you want their money enuff to let yer staff take that kinda 'customer is always right' crap, then yer just competing for abuse at the lowest possible price. It works.. makes money. Gobs of it. Happy-Happy-Joy-Joy. Also makes working retail oh, so satisfying... I betcha get lots of bright personable folks competing for top-paying jobs at your registers. ;)
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I have a few.
I worked support at Umax when they were a big name in scanners.
Lady calls in.
Her: This ****ty scanner is not working.
Me: Please run this utility.
Her: Ok it says Card not detected.
Me: Did you install the SCSI card that came in the box with the scanner into your system?
Her: Yes, of course I did.
Me: Are you sure you got it seated all the way?
Her: Seated? What?
Me: Ok give me a step by step run down on how you installed it.
Her: Well, I took the screws out and removed the plastic cover.
(this was like 95? No PCs had plastic case covers then. )
Me: Your computer has a plaster case cover?
Her: My computer? What do you mean my computer, I am NOT taking my compter apart.
Me: Were did you install the SCSI card then?
Her: Well I took the cover off the scanner and put it inside.
Me: (after putting her on hold and laughing) Were inside the scanner did you put it?
Her: Well I didnt see a place to plug it in so I just laid it inside.
I am not joking, and that was like my 3rd week on the job.
At my current job I could tell you tons, but the recent stand out is the guy who makes us put notes in his case that if the product wont work after we help him he is going to kill himself.
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Originally posted by Hangtime
And that's an example of a shop that is a living hell for it's employees.. catering to assinine customers that are encouraged to abuse and take advantage of sales staff creates more assinine customers. If you want their money enuff to let yer staff take that kinda 'customer is always right' crap, then yer just competing for abuse at the lowest possible price. It works.. makes money. Gobs of it. Happy-Happy-Joy-Joy. Also makes working retail oh, so satisfying... I betcha get lots of bright personable folks competing for top-paying jobs at your registers. ;)
gee! I wonder why I have no (zero, goose eggs, zilch, nada) turnover? I'm easily among the highest priced in our market. low end fences start at about $14.00 per foot at other places mine start at $20.00 per foot. installers earn $3.00 per foot in other places mine earn $5.00 per foot. furthermore those customers that we treat properly refer, refer, refer and return credit card in hand. hmmmm i think i'll continue with my practice and watch others follow yours with a cat who ate the canary smile. I thank my dad and the previous owner of my shop for drumming that little itty bitty piece of marketing wisdom into my thick skull. it's a bit of a quaint notion nowadays when people walk by looking straight ahead without a greeting or a smile but human nature never changes, everyone likes to be treated special and for me the most difficult customers have turned out to be our best friends. many times people have strolled in and said "so n so was very happy with your services and she is nearly impossible to please, would you please quote on this project for us?" happens a few times each month.
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Well, good fer you!!
Glad yer crew's happy and your business is booming!! Obviously, you have a good thing going..
Carry on!
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Originally posted by Hangtime
Well, good fer you!!
Glad yer crew's happy and your business is booming!! Obviously, you have a good thing going..
Carry on!
thank you, try a little sugar with people you'll be glad you did, then take out your frustrations on this bbs. :aok
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Ah.. sorry. Perhaps I should explain a bit..
I too own a business. But, my business model is very different than yours.. I'm neither ambitious, nor burdened with staff.. I do the whole deal, from customer service/POS to production to shipping. My clients appreciate the quality of the product and generally don't give me any grief. If I get an idiot, I eat him for breakfast, give him a refund and send him packing. If he gripes; my other customers eat him for breakfast.
I charge a fair price for my product and couldn't care less what the other guy charges because there just isn't anything better than what I make for the job it's expected to do.
In your shoes, with staff and competition selling the exact same products I'd have to do it your way.. in my shoes, I don't.
Hasn't 'hurt' my business a bit.. and the reputation I've got for a very high quality product & good no BS customer service is outstanding. I'm also known for telling it like it is, and in my line; that's a VERY good thing.
Cheers!
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A late artist friend of mine had to deal with being negotiated on his artwork. People would call and ask if the price included the frame, so on and so forth. He told them the price was the same whether the work was framed or not, if they didn't lke the frame it was in they could reframe it themselves at their expense. Sometimes the sale didn't go through. Those probably weren't legitimate inquires anyway, but as my friend said, he wasn't in the frame business Life of an artist.
Remember one day several years ago I received a call from a Dallas, TX interior decorator's office asking about my etchings. I was drunk when I answered the phone and was on the defensive, not believing them (business had been so poor.) Dismissed them as a cruel joke and may have hung up. Turns out they were real, and my work hangs in the board room of the main downtown bank, and the Bienville Club atop the building.
Did pretty well too for those days, usually artists get half retail unless selling to an agent, where they get 25 percent and the artist gets the same, agents selling to the retailers after buying from the artist.
But they (decorators) bought the etchings from me, so I got the full 50 percent retail. Everything in an art gallery, unless it's on commission, is twice what the artist wants for it, however, ethically speaking the artist must not sell below gallery prices to anyone not in wjolesale. It can make for a stomach ache business at times, because retail sales are more common for an artist than wholesale. In wholesale trade the artist normally receives 25 percent of the retail price, such as what a gallery price is. When a buyer buys an entire edition outright for example.
Les
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I say "YES" can do for any customer request... My competition says "NO" for every special customer requests.. Our sales are up %100 + this year...Our competition sales are flat..... The motto is if It plugs in or takes batteries and we have the answer help them or find someone who can help answer the question....
To each his own I guess..
TOJO
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Storch, as a kid I thought just like you. I even had a friend who ran his own businesses because he hated working for other people. He had a lot of pride in customer service, until he started a generator store and repair shop in Hawaii. The last straw was this incident, and I changed my mind about the customer always being right.
A guy brought in a generator that looked like hell. Later my friend learned that it had sat underwater in a flooded basement for a few days. The store charges $20 for repair estimates, so my friend took it despite it's appearance after warning the customer that it looked grim, and started work.
4 hours later, he got the rusted piece of crap apart and determined that it would cost more to fix than it was worth. He called the customer, and explained this.
The customer said that he wanted his generator back, in the same condition it was in. As the generator was rusted beyond easy repair, putting it back together would have been a monumental undertaking and would have resulted in having to replace multiple bolts that had broken off in the holes, etc.
When the customer stormed into the store, my friend calmly offered him the parts back in a box and because the customer was so irate, offered to waive the diagnostic fee. The customer said that if my friend didn't rebuild it on the spot, he'd kick his butt and burn down his store. My friend turned to call the cops and the guy charged him.
Fortunately, my friend's co-owner was a 7 ft 300 lb samoan who heard the commotion, and he was able to intervene before my friend got stomped, because my friend was a smallish 50 yr old ex-hippie who couldn't fight his way out of a wet sack.
So... Yea, the customer is always right... Unless you're in a business where every customer you see is already pissed off even before he gets to the store, because he has to get his piece of crap generator fixed. Then the customer is a potential threat, and while good service will bring back repeat satisfied customers, there will be a measurable percentage of customers who simply need to be physically tossed out before they hurt someone.
FWIW, My friend sold his interest in the generator repair store after he realized that his first-time customers were NEVER smiling when they came through his door for the first time, and opened a used CD store on the theory that it's pretty tough to get upset over buying and selling used CDs. He later ruined his marriage by getting back into drugs, and checked into rehab after a short jail term and a divorce that pretty much crushed his wife who he'd made totally dependent on him before he became worthless.
But that's another story and another rant :)
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The flip side is..... pulling up to a DQ and ordering a banana split only to find that there is not one person in the highly trained and efficient staff who has a clue to what a banana split is.
The flip side is........Going into an authorized Harley dealer to the parts section , handing genius #1 a broken hymes joint for a forward control and seeing him turn it over and over in his hand with a puzzled look on his face, then proceeding to consult genius #2, who consults Head Genius #3, who gets an enlighted look on his face, heads into the back and returns with an ear to ear grin on his face and handes you a banjo fitting for fatbob gas tanks.
The flip side is....... Walking into a shiny new parts store and asking where they keep the chrome liscense plate covers, then having the manager tell you that they only stock ONE of these at a time. This in in the state of Texas where both front and rear liscense plates are required by law. :)
Returning to above parts store a week or so later to get an inline filter for a carb and being told that they had one in stock that morning, but they sold it an hour earlier.
I could go on an on...............
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We sell cast-stone address blocks. Often, the homebuilder will send the owner in to purchase the address plate, and the ladies are always irate that we do not have their particular address number in stock. I always tell them they can take that one (Pointing to the sample), if they want one today, but if they would prefer one with their own address number they will have to wait.
The customers that really chap my ass, and I have expereinced them in every job I was in, are the ones who ask for your advice, then want to argue with you about how to do it, since they read a magazine article about it. I just shutup, smile, and ask them what I can sell them.
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Same thing happened to me eagl, except the generator shop wanted to vharge mu mother $70 for the estimate, and then said it needed an expensive part. We had asked them to get it started. My mother said she didn't feel she owed him anything and he relented, because I was there. We left and a few minutes later a car comes up behind us and around at a stop sign. Sob flips bird and starts yellimg at me...I'm about to push his car into traffic after that!!! With a 455 Olds Delta 88. But he went on.
We take the generator to another reapir shop and the guy fixes it while we waited for about five bucks. It started up then, it was ancient. When we finally used it about a year later, it dtarted but didn't sustain and would konk out with any load. Guess it wasn't actually repaired, but the way my mom stood up to those fuys was admirable. I will never forget it.
:D
Les
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I went to the store the other day to buy a few Polo shirts. They were out of my size. When I asked "isn't my size pretty standard", the girl said "yes, it is the most common size we sell".
So I asked why dont they stock more of them, as everytime I come in they seem to be out of stock. She said "yeah, we should probably order more".
So, they have a lot of them in sizes nobody wears, but do not bother to order a sufficient supply of the most common.
Now I just order them online. Easier, dont have to drive out for them, and they are always in stock. I won't show any sympathy for any retailer whining about online sales hurting business.
dago
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anyone that wants to charge to tell me how much something will cost, ain't getting my business.
period.
they probably use it to figure out, who the fools are.
Edit; Lizking this any better?
people trying to charge to tell someone what a service or product costs, just rubs me the wrong way. I get riled up about it.
and for Vulcan; ignorance must be bliss, ehh?
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Looks like you got a good deal on commas.
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Originally posted by DieAz
anyone that wants to charge, to tell me how much something will cost, ain't getting my business. period.
I guess, they use it to figure out, who the fools are.
Wow do you work for free?
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So I'm in Hawaii, and we get a big rain storm. My basement floods and my portable generator sits in some water for about 48 hours. So I take it into this repair shop, and this little hippie guy takes a look at it. When I go back to get my generator, it looks like this guy had taken apart my generator with a crowbar! I told him to put it back together, but then his Somoan friend pins me down and they call the cops!
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Never would have gotten to that point Suntracker. The guys I was talking about hadn't even looked at it, and it was there for three days. $70 please.
Les
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I was actually parodying Eagles story.
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Touche!!!:D
Les
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We stock some of the more expensive things (and the most wanted by shoplifters) behind the counter. It never ceases to amaze me how many people will walk behind the counter to check something out, even though there is an employee there asking if they would like to see something. And then they get offended when you tell them politely that it's employees only there and we'll be more than happy to get what you want.
Most customers are decent, but I'll be damned if I make one of my employees dehumanize themselves to please there sadomasochistic whims.
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Another thing that ticks me off.
Just today, there was this guy looking at LCD TV's. I was on my lunchbreak sitting in the break room and one of the associates calls me saying this customer wants special treatment blah blah.
Basicly, he said something like this "I'm paying cash-money, blah blah" I'm thinking, I don't give a ****. I'd much rather you pay with some kind of plastic money. Much easier and faster.
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I bet the HTC guys could post a few here......lmao
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I've had the "I don't like the way this looks/tastes/acts/is built, so I want to use my discount/free coupon for one of THOSE!" idiots. Boy are they fun
In fast food, I had the infamous two-legged cow yell "I don't care! It says I can get one of those free, so why can't I get one of these free?! You're SO ******* STUPID!" And it was yelled with my then-manager not a foot from me. I turned around, said the three magic words to the boss, got the nod, and hollered "NEXT!" More than once I thanked God we had a little sign on each door that said "We reserve the right to refuse service, for any reason." So, *****y cow #1 left. Guess who the next goober in line was? Yup, another one who thought he could slip a free coupon for X and not G past the guy in the monkey suit. My personal record was four in a row.
In my current job as a computer parts sales nerd I don't get too many of those. I do, however, get plenty of "Why won't this work with that?" questions. Such as the genius who shelled out $220+ to get Winblows XP Pro when he didn't need it. Did I mention the 450Mhz system he had, with 64MB of RAM? It took a pair of big blue twins to get that guy out of the store. Another one I love is the guy who thought RAM was to be interpreted literally: he had his system on, and crammed a stick of PC2700 through the CD ROM drive. I do mean "crammed" since he repeatedly bashed the stick to drive the thing in. One CD-ROM ($32) and a RAM stick ($89) later, he figured out what the funny little slots on the mobo are for. And yes, I have had people - somehow - make various types of RAM fit in PCI and AGP slots. Don't ask me how they did it.
I won't get into the fun folks with kids have brought me.
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Flakbait [Delta6]
(http://www.wa-net.com/~delta6/sig/geek.gif)
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Suntracker,
Yea, every story has 2 sides no doubt.
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I got one from HTC... Well, it COULD be true given some of the arena behavior I've seen...
HTC: HTC support, how may I help you?
Caller: Well, I was having a problem with my joystick not working in AH, so I asked for help in the arena. A guy who said he was HTC online tech support said he could help me. I don't remember his ident but it was all capitals and his words were in white, which is official HTC color, right? Anyhow, after I explained my problem, he told me that I needed to run a utility on my computer called "fdisk", and it would fix everything. It said I had to reboot and now my computer doesn't work. Now what do I do? I had my masters thesis on the computer and I have to turn it in on Monday.
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Some years ago I was the supervisor in the Paint shop in one of our major ment...err I mean medical institutions.
Anyway my guys would paint the various wings and rooms and do the right thing by putting up these really nice signs with BIG BOLD red letters saying "WET PAINT" all over whatever area they were in.
Problem was a great many people it seems either cant read (Doctors in particular) or dont bother to even try.
So one day I happen to spot this hotshot doctor washing the sleeve of his jacket at the water fountain. So I walk up to him and ask what happened.
He said he got paint on his jacket and was washing it off. Then he looked at me and recognising who I was said in a real snide voice "You shoud have your guys use wet paint signs"
I looked around and saw (no lie)no less then 10 wet paint signs in just the immediate area.
I say to him "there are wet paint signs up"
then he says in a real loud and nasty voice "Well then you need to put more up!"
I just laughed and told him that maybe he should try paying more attention.
so anyway not wanting to go through this again I made new signs up.
these said again in big bold letters FREE! WET PAINT ON WALLS Amazing how people will pay attention to anything with the word "free" in it.
Well folks stopped getting paint on them but now I was faced with something new.
Many people wanted to kknow how they could get their "free wet paint"
After being asked this about 100 times my responce became standard.
"The Free wet paint is on the walls. Any and all paint you manage to get on your clothing you may take home absolutley free of charge. If at ANY time, you are unhappy with the amount of paint you get on your clothing. Let me know and I will be more then happy to personally apply more"
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Yeah, be a bartender and turn these already social retards drunk.............the results are 10 fold.
I had a guy all excited to bump into an old friend, blurt out, " 2 shots of your best brandy!"
You should have seen the look on his face when I set down the 2 snifters and tell him
" That will be $250 please"
I had a waitress who had a customer ask what the soup of the day was. She went into the kitchen, asked the chef, Ok, butternut squash. She was repeating it to herself over and over so she wouldn't forget.. butternut squash, butternut squash. Until she got to the table and blurted out.......The soup of the day is butterscotch schnapps!!!!!
Same waitress, she comes down to the bar to ask the bartender if we had a chablis. Bartender told her, No but we do have Tequila.......oh yeah she went back to the table. " I'm sorry we don't have a chablis, but we do have tequila."
Ya really have to be in food and beverage for these
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whenever i see a "wet paint" sign, i always touch it to see if it is true.
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Originally posted by john9001
whenever i see a "wet paint" sign, i always touch it to see if it is true.
Your not alone. Nor are you in a minority.
cant tell you how many times Ive seen and still see people read the sign then say "is this still wet?" as they HAVE to touch it to make sure.
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To keep frustration to a minimum and to keep yourself from being harmed by the stupidity of others you must remember this one simple, fast rule: 75-80% of the people around you are absoulte idiots.
I believe that the proof of God's existence is all around us in traffic. There is no other way to explain how all these idiots(remember 75-80% of those around you are just plain dumb) arrive at their destination w/out killing you or themselves.
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You aint kidding!
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Originally posted by Steve
To keep frustration to a minimum and to keep yourself from being harmed by the stupidity of others you must remember this one simple, fast rule: 75-80% of the people around you are absoulte idiots.
I believe that the proof of God's existence is all around us in traffic. There is no other way to explain how all these idiots(remember 75-80% of those around you are just plain dumb) arrive at their destination w/out killing you or themselves.
I came to that exact same conclusion a long long LONG time ago.
Long time ago I workedin a car wash. My job at that time was to greet the customers and to find out what they wanted done to their cars.
Now keep in mind in the busy winter months there were lines that people sometimes had to wait in for 20 min or more.
there was also a BIG sign which you had to look at no matter if you wanted to or not.
the sign was something like this
Exterior Only Wash $250
FULL WASH Interior Clean & Exterior $4.00
Hot Wax $1.00
Super Polish $2.00
Full Wash & Super Polish SPECIAL $5.50
Now I would watch these people stare at the sign the entire way up to the point I greeted them. In fact most of the time they were still looking at the sign when I asked them what they wanted.
Cant even count how often they would say "How much is a full wash?"
Or
"How much is a special?"
Others would say they wanted a "Full wash & Super polish"
I'd say "you mean you want a Special"
"No I dont want the special. I just want a full wash with the super polish"
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Expensive exterior only wash. I'd be confused too.
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In software development, there is a test phase where you have to try every single way to missuse the application. It's called "Monkey testing". I think it's spot on.
Last one I had was a customer asking me if he could have his laptop (No wi-fi) boot automaticaly & play a "song" whenever a new message was posted on their forums. I still haven't answered that positively.
Users = Baboons.
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Originally posted by Saintaw
In software development, there is a test phase where you have to try every single way to missuse the application. It's called "Monkey testing". I think it's spot on.
Last one I had was a customer asking me if he could have his laptop (No wi-fi) boot automaticaly & play a "song" whenever a new message was posted on their forums. I still haven't answered that positively.
Users = Baboons.
USers=$
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Originally posted by Chairboy
Expensive exterior only wash. I'd be confused too.
:D I`d just shoot the sign maker if I owned the place.
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There must have been a full moon or something tonight.
It's 30 minutes before closing and I'm trying to run the floor scrubber. I've got the wet floor signs at the entrance for everyone to see. A woman comes up to me and asks if I can see the 1/4" trail of water it is leaving in spots. Says she stepped in it 3 times and she "almost busted her ass". I wanted ever so badly to ask her if she could see it why did she keep stepping in it? But, I politely say "I'm sorry".
Next, a man stops me and asks if we have any more tomatoes. He's standing in front of a bin with at least 100 tomatoes in it. I send a stocker to the back to find more for him to pick from and try to finish scrubbing the floor before closing.
Same guy now yells, YELLS at me "Why are these tomatoes so bad?". I stop the scrubber, AGAIN, and walk back over to the tomato bin. They look just fine to me but I tell him I'm not the produce manager but if he wants to find out, call tomorrow and ask for... he cuts me off in mid sentence "Nevermind, it's not that important. I just thought you would have some better tomatoes."
Yeah, I have a secret stash I keep in the back just for a-holes like you...
Back to the scrubber, now really pressed for time to finish. A woman walks up and asks if I can go to the meat market and find her some T-bones we have on sale (that ends tonight) that we are out of. I stop the scrubber, AGAIN. I find 1 sale package left in the cooler and bring them out. "Can you cut me some more?" Jeebus fluff'n Christ... I explain we are sold out, the sale ends today and I'm sorry but we don't have any more. "So, can you cut me some?" I wanted to ask her why she waits until there are 5 minutes before the sale ends to decide to stock up when they were on sale for a week, but instead tell her "No, I'm sorry, I'm not the market manager and I'm not a qualified butcher. I can't." Now she wants a raincheck. I walk over get a copy of the sale paper that clearly states in bold print "NO RAINCHECKS" and explain we got the steaks on a special buy. "Well, can I get these ribeyes for the sale price instead?" No ma'am, I'm sorry but I can't do that. "I want to talk to the Manager!" Ma'am, I AM the Store Manager on duty and we are closing in 5 minutes, we are sold out. If you like you can call our main office at..."Nevermind."
I manage to finish the floor, running the scrubber at full speed, 10 minutes after closing. And people wonder why I drink...
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Bless you. You have the paitence of Job.
Apply for a job at the post office. Arm yourself.
I hear that at the post office, if a customer gets outta line, it's ok to go postal.
In fact, I've never seen so many polite customers in my life as I've seen at the Post Office.
Just something to think about.
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post office...POST OFFICE....why don't you just charge 40 cents for a stamp, what the h*** am i going to do with all the 1 cent stamps??