Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: Traveler on October 16, 2005, 03:49:39 PM
-
Can't play if you can't get in. Log in only to be told "Not receiving Updates,switched to TCP"
with in two minutes receive
"Host Connection Lost"
Also login seems to hang. Took 7 minutes just to get in last time., just to be told that the Host Connection Lost. I understand that's it's a problem with the Server Service provider and I was willing to accept that answer for the first few hours, but It's been happening now for over 24 hours that I know of, that's not just poor service, that's no service.
Bottom line, when can we the customers expect the level of service from HiTech that we are paying for?
-
Did you bother to read Skuzzy's post in the Announcement's section? Or do you just like bashing others to take out your frustrations? Anytime you deal with things on the Intardnet, you have a 3rd party involved in everything you do. You cant always blame your problems on one source. Try investigating a little next time before you blow up, and bring some facts and information to the table with you. Everyone at HTC is really good at working with you to figure out problems and get things fixed. If you cant find a cause for the problem, they'll do their best to fix it. You can just jump on people with vague accusations and expect someone to fix your problems based on that. Even if you had good cause to be upset, information like how long the problem has been occuring, exact symptoms, times of day, location, hardware you are using, pingplot of your internet connection to the HTC servers, etc; all this stuff is not only important but necessary to even begin diagnosing a problem.
-
Well, I have been at it all day today. Some improvements have been made in the last 30 minutes. We have no control over how slow another company is (or incompetent and arrogant). All we can do is yell, which I have been doing for the last 14 hours.
If you have any suggestions which might help, I will be first to take them. With our contract being terminated with Savvis next week, they are not putting us on a high priority.
I am doing the best I can to let the community know what is going on.
-
Hellava way to spend your day off skuzzy , THANK YOU <
> 38MAW
-
MUCH thanks to Skuzzy for his "above and beyond" efforts to help us with our addiction.
The WidowMakers you!!!
-
<
> to Skuzzy for spending his Sunday with a cranky web company instead of a beautiful girl!
Thx alot, the efforts really appreciated! :aok
PS: If the online arenas are down, you can always check on H2H, maybe theres a good room up.
-
Originally posted by Skuzzy
Well, I have been at it all day today. Some improvements have been made in the last 30 minutes. We have no control over how slow another company is (or incompetent and arrogant). All we can do is yell, which I have been doing for the last 14 hours.
If you have any suggestions which might help, I will be first to take them. With our contract being terminated with Savvis next week, they are not putting us on a high priority.
I am doing the best I can to let the community know what is going on.
Several things that might help. Next time you switch service providers you might not inform the old provider that you are terminating the contract until your new provider is up and running.
The Plan should be to have the new Service provide up and running at least 30 days prior to termination of the old contract.
Also your contract should contain what is referred to in the business world as Levels of Service with agreements on exactly how long the Service Provider has until his problem starts to coast them money in the form of returns to HiTech.
You would be surprised how fast problems get resolved when actual dollars start to flow.
Escalation of the problem. I’d think by now that you would have escalated the problem up the chain of command at HiTech and at the errant Service Provider.
All of these things are commonly done in the business world when one’s business is dependent on the internet for customer service. Because without the customer base, there is no business.
-
Originally posted by StarOfAfrica2
Did you bother to read Skuzzy's post in the Announcement's section? Or do you just like bashing others to take out your frustrations? Anytime you deal with things on the Intardnet, you have a 3rd party involved in everything you do. You cant always blame your problems on one source. Try investigating a little next time before you blow up, and bring some facts and information to the table with you. Everyone at HTC is really good at working with you to figure out problems and get things fixed. If you cant find a cause for the problem, they'll do their best to fix it. You can just jump on people with vague accusations and expect someone to fix your problems based on that. Even if you had good cause to be upset, information like how long the problem has been occuring, exact symptoms, times of day, location, hardware you are using, pingplot of your internet connection to the HTC servers, etc; all this stuff is not only important but necessary to even begin diagnosing a problem.
Suggest you take your own advice. Providing all that information ( ping plots, machine size and OS levels) in this case is of little value. The problem as stated by HiTech is not within HiTech, but within the Service Provider that HiTech uses for Internet Service. Savvis. They know the problem exists and that Savvis is not providing HiTech very good service.
I believe Ron feels that Savvis is not providing a high level of service because HiTech has terminated it’s contract with Savvis.
-
Originally posted by Traveler
Suggest you take your own advice. Providing all that information ( ping plots, machine size and OS levels) in this case is of little value. The problem as stated by HiTech is not within HiTech, but within the Service Provider that HiTech uses for Internet Service. Savvis. They know the problem exists and that Savvis is not providing HiTech very good service.
I believe Ron feels that Savvis is not providing a high level of service because HiTech has terminated it’s contract with Savvis.
You are an interesting fellow traveler.
-
I believe Ron feels
Who's Ron ?
-
My mistake , Roy, not Ron.
-
If you'd try doing a search of the BBS for Savvis, you'd see why they are cancelling their contract. Its not like this is a new thing.
I'm sure HTC will take your business advice to heart. Its nice to know we have such smart players here. :aok
-
Originally posted by StarOfAfrica2
If you'd try doing a search of the BBS for Savvis, you'd see why they are cancelling their contract. Its not like this is a new thing.
I'm sure HTC will take your business advice to heart. Its nice to know we have such smart players here. :aok
Not sure how my dong a search of the BBS has anything to do with HiTech receiving poor service from it's ISP, or how HiTech responds to receiving poor service from it's ISP.
And if you take the time to re-read my original post, I point out in my post that the problem is not that of HiTech.
The only question I asked and it remains unanswered by HiTech is, "when can we the customers expect the level of service from HiTech that we are paying for?"
I think it's still a valid question.
-
I really have no idea what answer you are expecting. The service is overlapped, but it took Savvis about 10 seconds to figure out we were pulling out, after we sent them the plans on how to shut down what and when to ship it back.
This is not something you can do without a lot of planning on the part of all the parties involved.
We have been posting information about it as it evolves. No sense in trying to lay the plan out in full details as it can change due to circumstances beyond our control. Today we shut down the original MA server and it is being shipped back overnight to be placed in the new colo.
This routing problem was not expected and was not part of the plan.
-
Originally posted by Skuzzy
I really have no idea what answer you are expecting. The service is overlapped, but it took Savvis about 10 seconds to figure out we were pulling out, after we sent them the plans on how to shut down what and when to ship it back.
This is not something you can do without a lot of planning on the part of all the parties involved.
We have been posting information about it as it evolves. No sense in trying to lay the plan out in full details as it can change due to circumstances beyond our control. Today we shut down the original MA server and it is being shipped back overnight to be placed in the new colo.
This routing problem was not expected and was not part of the plan.
The only question that I ever asked was "when can we the customers expect the level of service from HiTech that we are paying for?"
Perhaps I need to ask the question a different way, so here goes,
when can I expect the problems that I have been having with sign on and the switched to TCP and Disconnected from Host issues to be resolved? Will it be within a week, a month, a year or never?
Because that's the only question I ever asked, When will it get better?
-
We are working on it this week. The goal is to have all the servers in their new location this week.
'When' questions are dangerous to answer, due to too many factors out of our control.
-
Originally posted by Skuzzy
We have been posting information about it as it evolves. No sense in trying to lay the plan out in full details as it can change due to circumstances beyond our control. Today we shut down the original MA server and it is being shipped back overnight to be placed in the new colo.
Shipped???
I figured part of the plan was to ice down a few cases of beer, get Natedog (he's a big fella -he can manhandle the servers), Skuzzy and Pyro in Hitechs truck and roadtrip to get them...
That way Skuzzy can "stragetically" pull and cross some wires at Savvis HQ while Nate loads the servers - Pyro can wait in the truck and throw the flaming bags of poo at the security as they chase you down in their golf carts while you egress.
Meanwhile Sudz will be calling in prank calls into savvis tech support every minute on the minute.
I mean, that's how Texans would do it, isn't it? :)
-
There was a plan along those lines, but with the gas prices being what they are.......
One of the plans involved HT's RV. :D
-
"'When' questions are dangerous to answer, due to too many factors out of our control."
When do you expect to get paid for the service I am paying for ???
-
Originally posted by Skuzzy
We are working on it this week. The goal is to have all the servers in their new location this week.
-
Some of you guys need to relax , they have aready pulled the server out of a problematic Isp and are working towards a resolution with a new ISP . Some of you guys sound like liitle kids that wont accept any explaination , but just want to cry till they get their own way. Buck up liitle campers , the sun will come out tommorrow lol
-
Originally posted by Skuzzy
We are working on it this week. The goal is to have all the servers in their new location this week.
'When' questions are dangerous to answer, due to too many factors out of our control.
Giv'm hell Skuzzy!! :aok
That kee rap we have been getting from Savvis has been so way frustrating. :mad:
It will be nice to have a playable AH again :)
-
Simple question's.
Is HTC leaving Savis and going with another ISP?
Are you replacing the MA server with a new one?
Is it any of my bizness? :)
-
We are leaving Savvis, and going with AT&T. The servers, which have been in St. Louis, are being moved to an AT&T colocation center in Allen, Texas (about an hour from us).
The servers are not being physically replaced. They are just moving to another location/ISP.
-
Thanks skuzzy.
Keep up the good work sir.
:aok
-
Originally posted by Traveler
Because that's the only question I ever asked, When will it get better?
Sometime between tomorrow and 2 weeks. Now go take a chill pill and let Mr. Neese take care of the problem.
DmdMax
-
Originally posted by Skuzzy
We are leaving Savvis, and going with AT&T. The servers, which have been in St. Louis, are being moved to an AT&T colocation center in Allen, Texas (about an hour from us).
Sweet. I never liked Savvis.
-
S hoddy
a nd
v ery
v ery
i nept
s ervice
-
This problem is actually quite good thing. Yesterday I tried to play AH but it was impossible. Well.. I figured out that I can do something else and I had good se.. err fun with my wife! :aok :) :aok :D
-
Originally posted by mipoikel
This problem is actually quite good thing. Yesterday I tried to play AH but it was impossible. Well.. I figured out that I can do something else and I had good se.. err fun with my wife! :aok :) :aok :D
Yeah... and I got to go to the grocery store.
-
Originally posted by Skuzzy
We are leaving Savvis, and going with AT&T. The servers, which have been in St. Louis, are being moved to an AT&T colocation center in Allen, Texas (about an hour from us).
The servers are not being physically replaced. They are just moving to another location/ISP.
So this is why the MA is down to a 500 player limit?
-
I'm just thinking here and could be 1000000000000% wrong but here's my cogitations on the matter.
HTC had 2 servers with savvis, 1 for MA and 1 for all other arenas. They removed the MA server from savvis and are shipping it to AT&T to install. While that is happening all other and 'functioning' arenas were shifted to the remaining one at savvis. That's why the number limit has ben lowered and also why you can't ping to .39 anymore, pings to .38 will still register. Once the AT&T server is up and running, most likely at reduced capacity or set up like the present server at savvis is with all arenas on it, then the lone server at savvis will be removed and shifted to AT&T's location. We will then get new server IP numbers for the arenas for pinging and tracing.
I'm a net marOOn so this is just my guessing and as initially stated could be completely wrong.
-
That is pretty much it fuzeman.
-
Fuze gets a cookie!
-
Explaining to Skuzzy how to run an internet provider when his vocation was running an owning an ISP is how you say........
Skuzzy knows the business inside and out. Let him do his job. His work has always been exceptional.