Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: Rotorian on October 27, 2005, 02:36:43 PM

Title: Cannot Log On to game server.
Post by: Rotorian on October 27, 2005, 02:36:43 PM: Edited: Title

I did a trace route to see if there is any problems. It looks like dallas?? att is dropping 100% packets, anyone having same issues?

Address pingged was: 206.16.60.39

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 70.236.79.254 1 7ms 6ms 0% 28 / 28 6ms / 7ms
dist2-vlan50.ipltin.ameritech.net67.36.128.227 2 7ms 7ms 0% 28 / 28 7ms / 9ms
bb1-g4-0-0.ipltin.ameritech.net 67.36.128.115 3 7ms 7ms 0% 28 / 28 6ms / 8ms
bb1-p6-2.emhril.ameritech.net 151.164.41.235 4 13ms 12ms 0% 28 / 28 12ms / 13ms
bb2-p13-0.emhril.ameritech.net 151.164.191.174 5 13ms 12ms 0% 28 / 28 12ms / 14ms
ex2-p5-0.eqchil.sbcglobal.net 151.164.42.139 6 13ms 13ms 0% 28 / 28 12ms / 15ms
sl-st20-chi-0-0.sprintlink.net 144.223.241.57 7 13ms 13ms 0% 28 / 28 12ms / 17ms
sprint-gw.cgcil.ip.att.net 192.205.32.149 8 35ms 34ms 0% 28 / 28 34ms / 36ms
tbr2-p033301.cgcil.ip.att.net 12.122.81.62 9 38ms 100% 0 / 28
tbr2-cl7.sl9mo.ip.att.net 12.122.10.46 10 38ms 100% 0 / 28
* Unknown Host * 12.122.9.141 11 38ms 100% 0 / 28
tbr2-cl6.dlstx.ip.att.net 12.122.10.90 12 38ms 100% 0 / 28
gbr1-p70.dlstx.ip.att.net 12.122.12.78 13 37ms 100% 0 / 27
gar1-p360.dlstx.ip.att.net 12.123.16.233 14 37ms 100% 0 / 27
mdf1-gsr12-2-pos-7-0.dal1.attens.12.122.255.170 15 37ms 100% 0 / 27
mdf1-bi8k-1-eth-2-2.dal1.attens.n63.241.192.226 16 56ms 80ms 0% 27 / 27 55ms / 396ms
* Unknown Host * 206.16.60.39 17 55ms 55ms 0% 27 / 27 55ms / 56ms

Sorry formatting.
Title: Cannot Log On to create or renew old account.
Post by: Skuzzy on October 27, 2005, 02:49:14 PM: You traced to the Main Arena, not to the registration server.

By the way, I did a trace back to you, and was not seeing any packet loss from the Main Arena server.
---
traceroute to 70.236.79.254 (70.236.79.254), 30 hops max, 40 byte packets
1 206.16.60.33 (206.16.60.33) 0.624 ms 0.678 ms 0.522 ms
2 mdf1-gsr12-1-gig-1-2.dal1.attens.net (63.241.192.205) 0.264 ms 0.259 ms 0.145 ms
3 gar1-p310.kc9mo.ip.att.net (12.122.255.173) 9.815 ms 9.755 ms 9.809 ms
4 12.122.82.130 (12.122.82.130) 20.700 ms 20.817 ms 21.083 ms
5 tbr2-cl6.dlstx.ip.att.net (12.122.10.90) 21.543 ms 21.589 ms 21.796 ms
6 ggr2-p390.dlstx.ip.att.net (12.123.17.85) 139.703 ms 126.630 ms 222.905 ms
7 att-gw.dfw.sprint.net (192.205.32.70) 21.190 ms 21.329 ms 21.416 ms
8 sl-bb25-fw-12-0.sprintlink.net (144.232.11.26) 21.314 ms 21.151 ms 21.229 ms
9 144.232.20.5 (144.232.20.5) 32.157 ms 31.974 ms 31.896 ms
10 sl-bb25-chi-9-0.sprintlink.net (144.232.20.109) 55.898 ms 43.399 ms 43.014 ms
11 sl-bb20-chi-9-0.sprintlink.net (144.232.26.114) 42.608 ms 42.663 ms 42.546 ms
12 sl-st20-chi-13-0.sprintlink.net (144.232.20.3) 43.181 ms 43.173 ms 43.045 ms
13 sl-sbcint-4-0.sprintlink.net (144.223.241.58) 43.026 ms 43.048 ms 43.059 ms
14 bb2-p2-0.emhril.ameritech.net (151.164.42.140) 43.452 ms 43.627 ms 43.479 ms
15 bb1-p13-0.emhril.ameritech.net (151.164.191.173) 43.494 ms 43.349 ms 43.374 ms
16 bb1-p2-0.ipltin.ameritech.net (151.164.41.234) 48.763 ms 48.731 ms 48.746 ms
17 dist1-vlan30.ipltin.ameritech.net (67.36.128.97) 48.685 ms 48.564 ms 48.554 ms
18 70.236.79.254 (70.236.79.254) 61.549 ms 52.299 ms 51.338 ms

Try tracing to http://www.hitechcreations.com.. Also, are you trying to create an account using the game or the WEB page?
Title: Cannot Log On to create or renew old account.
Post by: Rotorian on October 27, 2005, 03:04:21 PM: Quote
Originally posted by Skuzzy

By the way, I did a trace back to you, and was not seeing any packet loss from the Main Arena server.

---

Interesting.

---
Quote
Try tracing to http://www.hitechcreations.com.. Also, are you trying to create an account using the game or the WEB page? [/B]

Was using the game, will try webserver.......Okay, tried to ck accoutn history and update account info, no dice. Here is my route to http://www.hitechcreations.com

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 70.236.79.254 1 7ms 6ms 0% 15 / 15 6ms / 8ms
dist1-vlan50.ipltin.ameritech.net67.36.128.226 2 8ms 7ms 0% 15 / 15 7ms / 8ms
bb1-g4-0-0.ipltin.ameritech.net 67.36.128.115 3 8ms 7ms 0% 15 / 15 6ms / 8ms
bb1-p6-2.emhril.ameritech.net 151.164.41.235 4 12ms 12ms 0% 15 / 15 12ms / 13ms
bb2-p13-1.emhril.ameritech.net 151.164.191.114 5 12ms 12ms 0% 15 / 15 12ms / 14ms
ex2-p5-0.eqchil.sbcglobal.net 151.164.42.139 6 13ms 13ms 0% 15 / 15 12ms / 16ms
sl-st20-chi-0-0.sprintlink.net 144.223.241.57 7 16ms 13ms 0% 15 / 15 12ms / 16ms
sprint-gw.cgcil.ip.att.net 192.205.32.149 8 35ms 35ms 0% 15 / 15 35ms / 36ms
tbr2-p014001.cgcil.ip.att.net 12.123.6.70 9 41ms 100% 0 / 15
tbr2-cl7.sl9mo.ip.att.net 12.122.10.46 10 38ms 100% 0 / 15
* Unknown Host * 12.122.9.141 11 39ms 100% 0 / 15
tbr2-cl6.dlstx.ip.att.net 12.122.10.90 12 38ms 100% 0 / 15
ar14-p3110.dlstx.ip.att.net 12.123.17.17 13 37ms 100% 0 / 14
* Unknown Host * 12.124.215.6 14 40ms 40ms 0% 14 / 14 39ms / 45ms
* Unknown Host * 12.193.161.229 15 38ms 39ms 0% 14 / 14 38ms / 47ms

Gona make a new account, probably purged my old cpid anyways :).
Title: Cannot Log On to create or renew old account.
Post by: Rotorian on October 27, 2005, 03:07:44 PM: Welp, no can creat new account either...ARGH!

Halp me Obe Skuzzy yer my only hope.
Title: Cannot Log On to create or renew old account.
Post by: Skuzzy on October 27, 2005, 03:20:22 PM: Ok, try it now. I think we found it.
Title: Cannot Log On to create or renew old account.
Post by: Rotorian on October 27, 2005, 03:45:58 PM: Quote
Originally posted by Skuzzy
Ok, try it now. I think we found it.

Okay, I can access the old account history thru website. However, it wont let me update nor change cc, etc, etc. Does this mean the account is a goner? Purged?

Anyways, also here is a new tracert to the arena:

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 70.236.79.254 1 7ms 7ms 0% 8 / 8 7ms / 7ms
dist2-vlan50.ipltin.ameritech.net67.36.128.227 2 7ms 7ms 0% 8 / 8 7ms / 7ms
bb1-g4-0-0.ipltin.ameritech.net 67.36.128.115 3 8ms 7ms 0% 8 / 8 7ms / 9ms
bb1-p6-2.emhril.ameritech.net 151.164.41.235 4 12ms 12ms 0% 8 / 8 12ms / 14ms
bb2-p13-0.emhril.ameritech.net 151.164.191.174 5 13ms 12ms 0% 8 / 8 12ms / 13ms
ex2-p5-0.eqchil.sbcglobal.net 151.164.42.139 6 13ms 13ms 0% 8 / 8 12ms / 14ms
sl-st20-chi-0-0.sprintlink.net 144.223.241.57 7 13ms 13ms 0% 8 / 8 13ms / 14ms
sprint-gw.cgcil.ip.att.net 192.205.32.149 8 35ms 34ms 0% 8 / 8 34ms / 35ms
tbr2-p033301.cgcil.ip.att.net 12.122.81.62 9 39ms 100% 0 / 8
tbr2-cl7.sl9mo.ip.att.net 12.122.10.46 10 38ms 100% 0 / 8
* Unknown Host * 12.122.9.141 11 38ms 100% 0 / 8
tbr2-cl6.dlstx.ip.att.net 12.122.10.90 12 38ms 100% 0 / 7
gbr1-p70.dlstx.ip.att.net 12.122.12.78 13 38ms 100% 0 / 7
gar1-p360.dlstx.ip.att.net 12.123.16.233 14 37ms 100% 0 / 7
mdf1-gsr12-2-pos-7-0.dal1.attens.12.122.255.170 15 37ms 100% 0 / 7
mdf1-bi8k-1-eth-2-2.dal1.attens.n63.241.192.226 16 56ms 55ms 0% 7 / 7 55ms / 56ms
* Unknown Host * 206.16.60.39 17 55ms 55ms 0% 7 / 7 55ms / 56ms

And here it is to http://www.hitechcreations.com

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 70.236.79.254 1 7ms 7ms 0% 9 / 9 6ms / 8ms
dist1-vlan50.ipltin.ameritech.net67.36.128.226 2 7ms 7ms 0% 9 / 9 7ms / 9ms
bb1-g4-0-0.ipltin.ameritech.net 67.36.128.115 3 7ms 7ms 0% 9 / 9 7ms / 8ms
bb1-p6-2.emhril.ameritech.net 151.164.41.235 4 13ms 12ms 0% 9 / 9 12ms / 14ms
bb2-p13-1.emhril.ameritech.net 151.164.191.114 5 13ms 12ms 0% 9 / 9 12ms / 13ms
ex2-p5-0.eqchil.sbcglobal.net 151.164.42.139 6 13ms 13ms 0% 9 / 9 12ms / 17ms
sl-st20-chi-0-0.sprintlink.net 144.223.241.57 7 13ms 13ms 0% 9 / 9 13ms / 14ms
sprint-gw.cgcil.ip.att.net 192.205.32.149 8 35ms 35ms 0% 9 / 9 34ms / 36ms
tbr2-p014001.cgcil.ip.att.net 12.123.6.70 9 38ms 100% 0 / 8
tbr2-cl7.sl9mo.ip.att.net 12.122.10.46 10 38ms 100% 0 / 8
* Unknown Host * 12.122.9.141 11 38ms 100% 0 / 8
tbr2-cl6.dlstx.ip.att.net 12.122.10.90 12 38ms 100% 0 / 8
ar14-p3110.dlstx.ip.att.net 12.123.17.17 13 37ms 100% 0 / 8
* Unknown Host * 12.124.215.6 14 40ms 40ms 0% 8 / 8 38ms / 44ms
* Unknown Host * 12.193.161.229 15 44ms 39ms 0% 8 / 8 38ms / 44ms

Both show 100% packet loss at att.net points. However, I'll see how that goes in game, but it didnt used to be good. Odd, that you dont show it coming back to me tho.
Title: Cannot Log On to create or renew old account.
Post by: Rotorian on October 27, 2005, 03:47:33 PM: Disregard the acct thingie, it shows deleted on 01/04, I'll just make a new one.

Now, 'bout that packet loos :).
Title: Cannot Log On to create or renew old account.
Post by: Skuzzy on October 27, 2005, 04:05:58 PM: Different route on the way back to you. Notice the packet loss is at a Sprint/AT&T gateway?

With it being an async route, it is hard to tell if the information is accurate.
Title: Cannot Log On to create or renew old account.
Post by: Rotorian on October 27, 2005, 04:26:27 PM: Quote
Originally posted by Skuzzy
Different route on the way back to you. Notice the packet loss is at a Sprint/AT&T gateway?

With it being an async route, it is hard to tell if the information is accurate.

Welp, no dice connecting to host using primary or alternate route. I have forwarded ports 2000-5000 to this computer. I am behind a linksys router. Using a PPoE connection.

It has to be the packetloss gig, or atleast the only thing I can think of.

Suggestions?
Title: Cannot Log On to create or renew old account.
Post by: Skuzzy on October 27, 2005, 04:39:43 PM: When you see the arena list, is the ping time showing in the right column?
Title: Cannot Log On to create or renew old account.
Post by: Rotorian on October 27, 2005, 04:46:02 PM: I do not get to the arena list. All I get is "Cannot connect to host would you like to try alternate route?"

To which I answer "yes"

Then another 30secs

"Cannot connect to host"
Title: Cannot Log On to create or renew old account.
Post by: Skuzzy on October 27, 2005, 04:48:56 PM: So, you are not getting past the login screen. Different beast. You do not get to the arena until you select it from the list.

The login is handled by the registration server, which is on http://www.hitechcreations.com.

You said you are behind a firewall. Did you associate any IP addresses with the ports for Aces High II? They did change recently.
Title: Cannot Log On to create or renew old account.
Post by: Rotorian on October 27, 2005, 04:54:47 PM: Quote
Originally posted by Skuzzy

You said you are behind a firewall. Did you associate any IP addresses with the ports for Aces High II? They did change recently.

All I did today (I have not played the game for almost two years) was create a new account, after you found the server problem. Then since I could still not log-in, I forwarded ports 2000-5000 to the ip on this computer. It seems whatever you did, fixed the login server at http://www.hitechcreations.com when I use the browser, but for some reason it is not working for me when I launch the game.
Title: Cannot Log On to create or renew old account.
Post by: Skuzzy on October 27, 2005, 04:59:06 PM: Test: By-pass the router and see if it is the issue.
Title: Cannot Log On to create or renew old account.
Post by: Rotorian on October 27, 2005, 05:05:18 PM: Quote
Originally posted by Skuzzy
Test: By-pass the router and see if it is the issue.

Test: Set machine IP address in router DMZ. Failed. Can not connect to host.

FYI, until 2 weeks ago I as playing DAoC no probs connecting there. I have not changed any settings since, other than the port forwarding today.
Title: Cannot Log On to create or renew old account.
Post by: Skuzzy on October 27, 2005, 05:17:42 PM: Also check the version of the game you are running. If you are not running "Version 2.05 Patch 3", then you must update the game. Any version prior to that will not know where the authentication server is.

If you have "Version 2.05 Patch 2", you can use this. (http://downloads.hitechcreations.com/AH2051T2053.EXE) to update. If you have an earlier version, then go ahead and grab the latest release.

If you are running, "Version 2.05 Patch 3", and can get to the WEB page, but cannot get past the login to see the arena list, then something is blocking the port the game is trying to connect on to authenticate.
Title: Cannot Log On to create or renew old account.
Post by: Rotorian on October 27, 2005, 05:26:54 PM: Quote
Originally posted by Skuzzy
Also check the version of the game you are running. If you are not running "Version 2.05 Patch 3", then you must update the game. Any version prior to that will not know where the authentication server is.

Well, what a dumbarse :confused: :eek: , I guess I downloaded the game before 10/07. How time flies. Used the p1 to p3 link, all good to go, least login in anyways.

Apologies for tieing up your time.

Sincerely,
WCM
Title: Cannot Log On to create or renew old account.
Post by: Skuzzy on October 27, 2005, 05:29:35 PM: I should have mentioned it earlier. My apologies.
Title: Cannot Log On to create or renew old account.
Post by: MAILMAN on October 27, 2005, 10:29:44 PM: I just tried to connect to H2H, but got the same connection error as mentioned previously in this thread. I haven't connected for a few months and have 2.04 patch 1. Will I have to download and install the full version? Will this install over my existing version? Will I loose all my game settings?
Title: Cannot Log On to create or renew old account.
Post by: Kermit de frog on October 28, 2005, 03:21:16 AM: Hey mailman, you will not lose any game settings if you just download and install the UPDATE.
Title: Cannot Log On to create or renew old account.
Post by: Skuzzy on October 28, 2005, 06:35:47 AM: You can safely use 'Add/Remove Programs' (Windows Control Panel) to remove Aces High II and install the full version. It will not remove your 'settings'.

'Version 2.05 Patch 1' can be updated us using the same patch I listed above.
Title: Cannot Log On to create or renew old account.
Post by: Schatzi on October 28, 2005, 07:27:36 AM: Mailman, you can also just backup you 'settings' folder and copy paste it into the new install.