Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: Spongebob on January 23, 2006, 08:57:35 PM

Title: High Latency to Game server
Post by: Spongebob on January 23, 2006, 08:57:35 PM
So here is a trace from PingPlotter to the Game server:

Target Name: N/A
         IP:deleted :)
  Date/Time: 1/23/2006 9:37:40 PM

 1    7 ms    8 ms    6 ms    6 ms    7 ms    8 ms    6 ms    6 ms   16 ms    9 ms  [10.132.128.1]
 2    6 ms    7 ms    7 ms    8 ms    6 ms    6 ms    9 ms    9 ms    5 ms    6 ms  [172.26.102.197]
 3   74 ms   75 ms   74 ms   82 ms   76 ms   62 ms   61 ms   61 ms   64 ms   63 ms  24-197-160-1.static.gwnt.ga.charter.com [24.197.160.1]
 4   75 ms   92 ms   73 ms   71 ms   65 ms   65 ms   63 ms   61 ms   66 ms   67 ms  [172.26.96.249]
 5  498 ms  509 ms  522 ms  499 ms  494 ms  490 ms  495 ms  493 ms  491 ms  497 ms  [209.186.118.2]
 6  503 ms  516 ms  523 ms  503 ms  501 ms  495 ms  499 ms  494 ms  495 ms  506 ms  [172.26.96.246]
 7  507 ms  522 ms  524 ms  509 ms  507 ms  498 ms  501 ms  498 ms  498 ms  509 ms  [12.118.120.9]
 8  522 ms  534 ms  542 ms  530 ms  526 ms  512 ms  520 ms  515 ms  515 ms  531 ms  tbr2-p013901.attga.ip.att.net [12.123.21.142]
 9  526 ms  533 ms  538 ms  532 ms  530 ms  514 ms  518 ms  532 ms  514 ms  530 ms  [12.122.2.89]
10  523 ms  532 ms  534 ms  531 ms  526 ms  518 ms  515 ms  515 ms  514 ms  530 ms  gbr2-p10.dlstx.ip.att.net [12.122.12.62]
11  522 ms  531 ms  534 ms  527 ms  533 ms  517 ms  517 ms  512 ms  512 ms  533 ms  gar1-p370.dlstx.ip.att.net [12.123.16.237]
12  524 ms  530 ms  537 ms  527 ms  532 ms  517 ms  522 ms  515 ms  510 ms  532 ms  mdf1-gsr12-2-pos-7-0.dal1.attens.net [12.122.255.170]
13  532 ms  544 ms  545 ms  531 ms  543 ms  526 ms  530 ms  520 ms  520 ms  541 ms  mdf1-bi8k-1-eth-2-2.dal1.attens.net [63.241.192.226]
14  532 ms  548 ms  544 ms  532 ms  553 ms  525 ms  527 ms  520 ms  528 ms  544 ms  [206.16.60.39]


So when I get to 209.186.118.2 the ping times go to hell. My ISP tech support (God bless them for trying) says drop by the office and swap out your cable modem. My speed test's show I'm OK at 3Meg download & 200K upload. I just don't see that fixing anything, it looks like a bad router to me...comments?

BTW - when I got to places that don't hit that router the Ping Plotter trace is very reasonable, around 100ms or so.

Magoo
Title: High Latency to Game server
Post by: Skuzzy on January 24, 2006, 09:21:06 AM
It looks like that 209 address is still inside of Charter's network.  I would send this trace to them.
Title: High Latency to Game server
Post by: Spongebob on January 24, 2006, 07:03:16 PM
I have contacted them. I went by Charter and got a new Motorola cable modem, just so they couldn't use that as a crutch when I push to get this resolved. No the new modem didn't help, but we knew it wouldn't.

Is there a way for me to bypass that device? I get great ping times (40ms) when I ping hitechcreations.com instead of the game server because I don't hit that suspect device.

Also, is there a website that can tell me to whom that IP address belongs?

Thanks for your help

Magoo
Title: High Latency to Game server
Post by: Estes on January 24, 2006, 07:17:57 PM
Quote
Originally posted by Spongebob
I have contacted them. I went by Charter and got a new Motorola cable modem, just so they couldn't use that as a crutch when I push to get this resolved. No the new modem didn't help, but we knew it wouldn't.

Is there a way for me to bypass that device? I get great ping times (40ms) when I ping hitechcreations.com instead of the game server because I don't hit that suspect device.

Also, is there a website that can tell me to whom that IP address belongs?

Thanks for your help

Magoo


I tried to look for that IP, and no luck. For whats its worth though, when I try to ping it. I also get horrible results. I use Cox Cable.
Title: High Latency to Game server
Post by: 38ruk on January 24, 2006, 11:46:36 PM
Quote
Also, is there a website that can tell me to whom that IP address belongs?

When running pingplotter , You can right click on the hop in question and go to the whois option and look up the sever info . 38
Title: High Latency to Game server
Post by: Skuzzy on January 25, 2006, 07:06:25 AM
That IP address is owned by Charter.  It is one of thier routers.  They are the only ones who can correct this issue.
Title: High Latency to Game server
Post by: buzkill on January 25, 2006, 08:08:00 AM
i'm on charter too....if you are already a customer good luck getting any help...they only care about ppl who are ready to sign up
Title: High Latency to Game server
Post by: Spongebob on January 25, 2006, 05:18:56 PM
Quote
When running pingplotter , You can right click on the hop in question and go to the whois option and look up the sever info


TY 38 - I tried it but I don't get that option (at least not on the free version)

When I ping the game server now, the IP address 209.186.118.2 is not in the path and my ping times are back to around 60ms :aok  I wrote a long email to tech support last night and have yet to get a reply, but hey the problem is solved (for now) so either they fixed it and didn't bother to let me know or it's coincidental. I mean really, this issue had to be causing problems for more people than just me...

Buzkil - way back when I first got on Charter they blew me away with thier customer service but recently they've revereted back to being a typical cable company.

Thanks for the help everyone!

Magoo