Aces High Bulletin Board

General Forums => Aces High General Discussion => Topic started by: Captain Virgil Hilts on June 02, 2006, 04:28:10 PM

Title: Thank you Pyro, HT, and Skuzzy
Post by: Captain Virgil Hilts on June 02, 2006, 04:28:10 PM

There WAS a problem with the update, the new patch did fix my stick. Since I posted about it and complained, to put it mildly, I'll also post and say they did fix it, they replied to my emails, and they took care of the problem. The service is greatly appreciated. Hell, they didn't even complain about my lousy attitude. Now THAT is service.

Title: Re: Thank you Pyro, HT, and Skuzzy
Post by: navajoboy on June 02, 2006, 04:30:43 PM

Quote

Originally posted by Captain Virgil Hilts
There WAS a problem with the update, the new patch did fix my stick. Since I posted about it and complained, to put it mildly, I'll also post and say they did fix it, they replied to my emails, and they took care of the problem. The service is greatly appreciated. Hell, they didn't even complain about my lousy attitude. Now THAT is service.

OK people lets see the line...
all whom complain..

lets see it .. thanksgiving style..

Title: Thank you Pyro, HT, and Skuzzy
Post by: daddog on June 02, 2006, 05:03:54 PM

Quote

Hell, they didn't even complain about my lousy attitude. Now THAT is service.

I would venture a guess they turn their cheek more than we can ever imagine.

Title: Thank you Pyro, HT, and Skuzzy
Post by: Schatzi on June 02, 2006, 05:19:07 PM

>>S<

Title: Thank you Pyro, HT, and Skuzzy
Post by: Panzzer on June 02, 2006, 06:12:48 PM

Quote

Originally posted by Schatzi
>>S<

Customer support. :)

Thanks HTC. (Although I had no problems setting up my Saitek X45). But thank you anyway... :)

Title: Thank you Pyro, HT, and Skuzzy
Post by: Brenjen on June 02, 2006, 06:21:21 PM

I have never had an email go unanswered. Of the three or so I have sent in over the past two years, all were answered the same day.

Title: Thank you Pyro, HT, and Skuzzy
Post by: DoKGonZo on June 02, 2006, 09:13:18 PM

HTC's support crew always have got back to me same day, often same hour. Unlike many, many game companies HTC is run like a professional software company and they deserve a lot of credit for that. Especially given how small the company is, support usually suffers in a small outfit.

Title: Thank you Pyro, HT, and Skuzzy
Post by: Blooz on June 02, 2006, 09:49:18 PM

Throw them a few extra bucks.

It's probably not a normal thing to tip a game company.

Title: Thank you Pyro, HT, and Skuzzy
Post by: Jackal1 on June 03, 2006, 01:18:15 AM

Quote

Originally posted by Brenjen
I have never had an email go unanswered. Of the three or so I have sent in over the past two years, all were answered the same day.

:D  So........... I take it you have never asked Skuzz for the recipe to his secret BBQ sauce.
Man.......he gets real testy about that.

Title: Thank you Pyro, HT, and Skuzzy
Post by: Debonair on June 03, 2006, 03:19:09 AM

in other news, an inexplicable mountain dew supply shortage in TX seems to have occured almost overnight.
some are blaming the disposable income of the newly emerged chinese middle class.  
a programmer with YTR3WQ imprinted on the side of his head had no comment

Title: Thank you Pyro, HT, and Skuzzy
Post by: Bruv119 on June 03, 2006, 04:06:23 AM

I did my best to backup your cause  Captain virgil  because I have the same stick  

Soon as i looked at the website 1st thing i knew they had done the business.

checked it all in game and as batfink said 3 minutes about does all the calibration needed.  

Working on getting the force feedback going think thats where the problem might have been....

Thanks  HT crew!

Bruv
~S~

PS:  my buddy kazaa  needs the mouse left button thing turned off  he says not needed,  imagine having to press down the left button on your mouse just to keep the thing flying in a dogfight thats stupid!