Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: Rosso430 on September 11, 2006, 10:25:12 PM

Title: Online sign in problem
Post by: Rosso430 on September 11, 2006, 10:25:12 PM

Whenever I go to make an account within the game, after I have filled out all the info required the game freezes.  I've tried everything that I can think of my firewall accepts it and lets it through and I have a good internet connection.

Title: Online sign in problem
Post by: Roscoroo on September 11, 2006, 11:52:56 PM

Email billing@hitechcreations.com or support@hitechcreations.com

they'll set ya right up .

Title: Online sign in problem
Post by: Skuzzy on September 12, 2006, 09:08:09 AM

If you can get to our WEB site (I know it is probably obvious you can or you would not be able to post), but the game is not able to send the information to create the account, then something is blocking the games access to the Internet.

This must be resolved or you will not be able to login and play the game.  If you have a router, there is a high probability it is blocking the game's access.  In which case, you need to allow access through the router for ports 2000-5000 for both UDP and TCP, as Aces High II uses a random subset of ports in that range.

Title: Online sign in problem
Post by: Rosso430 on September 12, 2006, 06:39:06 PM

thanks I should be able to fix this problem

Title: Online sign in problem
Post by: CR500R on September 30, 2006, 12:03:35 AM

I`m having the same issues. I tried the port settings set for dynamic as well as host, but still get "can not connect to host". This is with a DSL connection on a Westell 6100 router. Any ideas? TIA

Title: Online sign in problem
Post by: DustyR on September 30, 2006, 09:21:38 AM

Possabliy a firewall problem?:noid

Title: Online sign in problem
Post by: CR500R on September 30, 2006, 10:02:14 PM

I have XP`s firewall turned off ,as best as I can tell, and I have norton `02 disabled when I try to log on. If theres a bellsouth firewall tied to my router, I cant locate it. If anybody can point a computer idiot to it, (if its even there), I`d really be thankfull!

Title: Online sign in problem
Post by: DustyR on September 30, 2006, 10:08:51 PM

Quote

This is with a DSL connection on a Westell 6100 router

This is the same modem I use, I wonder if there is something else at work in your system.  Possibly a virus or adware??.  Might be time to go to your DSL provider site and do a scan from there.  :noid

Title: Online sign in problem
Post by: CR500R on September 30, 2006, 11:01:42 PM

Thanks Dusty, I`ll give it a try.

Title: Online sign in problem
Post by: CR500R on September 30, 2006, 11:54:58 PM

could the fact that this comp. is running service pack 1 be the problem?

Title: Online sign in problem
Post by: DustyR on October 01, 2006, 07:39:12 AM

Quote

could the fact that this comp. is running service pack 1 be the problem?

  That is a possiblity, one way to be sure is to update windows.  The update site will show what updates need to be installed.  Microsoft has a CD SP-2 that they will send you or you can down load/run from their site.:noid

Title: Online sign in problem
Post by: CR500R on October 01, 2006, 08:56:08 PM

No such luck........this is really getting maddening!