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Help and Support Forums => Technical Support => Topic started by: tatertot on October 20, 2006, 01:27:37 PM

Title: help frustrated to no end
Post by: tatertot on October 20, 2006, 01:27:37 PM

I know this is posted in wrong area but i need help fast

my pc will not open the game at all when i click the icon it comes up blank white screen the ask if i want to report  cannot open ah.exe file i have deleted game reinstalled spyswept adwared crap clinged restore pc changed video card argh

everything else on the comp seems to working in order so i have no clue what to do next im sure its probaly something in the back ground interfering but how can i find it


anyhelp is greatly apreciated i have had like the worst 3 months in a row im about ready to throw it in the trash

Title: help frustrated to no end
Post by: Ball on October 20, 2006, 01:29:44 PM

when you go to reinstall, do you physically delete the AH folder?

maybe it is keeping some graphics settings saved in a file there?

Title: help frustrated to no end
Post by: Ack-Ack on October 20, 2006, 01:41:05 PM

Might want to reinstall your video card drivers and if that doesn't do the trick, try deleting all the files in your AH cache folder.  If the game still doesn't load after that then try uninstalling and reinstalling the game.  A pain in the arse I know but sometimes we must make sacrafices when it comes to our addictions.  


ack-ack

Title: help frustrated to no end
Post by: Skuzzy on October 20, 2006, 02:05:33 PM

When you need help fast, this is the best forum to ask for it.  I look in here qith great regularity, as do othres who are trying to help (big salute to those folks).

Need more information.  What video card and drivers does the computer have?  Best to post the top half of the DXDIAG output.

Title: help frustrated to no end
Post by: tatertot on October 21, 2006, 09:25:51 AM

Ball,Ack Ack ty all that seemed to work i actualy got to play last night yippy

Skuzzy, i know youve told me how to do this before how do i paste diag to desktop so i can paste in here


<<<<<<<<<<<<<<<<<<<<<<<<<,s>>>>>>>>>>>>>>>>>>>>>>>


thanks for the imput again guys

Title: help frustrated to no end
Post by: Ack-Ack on October 21, 2006, 05:52:20 PM

:aok

Title: help frustrated to no end
Post by: JTs on October 21, 2006, 10:18:54 PM

wow thought this would be about your love life

Title: help frustrated to no end
Post by: fuzeman on October 22, 2006, 01:31:16 AM

Run DxDiag and then hit the 'Save All Information' button and save the .txt file where you can find it.
Then cut-n-paste the top 1/3ish in your post.

Title: help frustrated to no end
Post by: Schatzi on October 22, 2006, 05:58:47 AM

Quote

Originally posted by tatertot
Ball,Ack Ack ty all that seemed to work i actualy got to play last night yippy

Skuzzy, i know youve told me how to do this before how do i paste diag to desktop so i can paste in here


<<<<<<<<<<<<<<<<<<<<<<<<<,s>>>>>>>>>>>>>>>>>>>>>>>


thanks for the imput again guys

Quote

Here are the steps to do this:

1) Go to "Start" from the Windows desktop
2) Select "Run" from the pop up menu
3) In the Run dialog box, type DXDIAG and press
4) After a few seconds the DXDIAG utility will be ready (the progress indicator in the lower left corner will disappear).
5) Run the video and sound diagnostics (Select the Display and Sound tabs to do this).
6) Press the "Save All Information" button
7) This will save the DXDIAG data to a file of your choice