Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: Jackraid on March 12, 2007, 07:32:11 PM

Title: Need some help.
Post by: Jackraid on March 12, 2007, 07:32:11 PM

Going on my 2nd month playing...Ive never had any connection problems untill the past few days...I keep getting the tcp message and then it drops host.   Literally about 15 times in a 3 day time period.  I checked my firewalls and AH is permitted on all levels. Not sure what to do next. Any help would be appreciated.

Thanks

Title: Need some help.
Post by: KrazyIvn on March 12, 2007, 08:12:40 PM

From AH FAQ's...


Try downloading a traceroute utility to test your connection speed.  (At http://www.pingplotter.com there is a freeware program called PingPlotter.)  

Trace to http://www.hitechcreations.com.  Ideally, your connection should have no more than 250ms ping times to this server.  Also, MAKE SURE there is NO packet loss whatsoever.  If you do see packet loss, post your traceroute to the technical support forum and let HTC contact the appropriate networks...


Every time I crashed I ran PingPlotter and saved the trace but whoever was droping me got their act together in a couple of days and I've been good ever since

Dont grab any perk planes till its resolved;)

Title: Need some help.
Post by: Jackraid on March 12, 2007, 09:50:57 PM

ok. thanks for the link..I'll send screen shot to tech support. Hopefully this will help.

Title: Need some help.
Post by: 38ruk on March 12, 2007, 11:17:05 PM

You will have to ping the following arena ip addresses to get an idea of whats happening , not the website.  

Taken from sticky at top of forum

Early, Mid, Late War Orange Main Arena Server Address: 206.16.60.39
Axis vs Allies, Training, Dueling, Late War Blue: 206.16.60.38
Special Events: 206.16.60.37

Title: Need some help.
Post by: KrazyIvn on March 13, 2007, 12:56:10 AM

this is the address they gave me to ping...sorry forgot to give it

http://www.svsl3.hitecreations.com

Title: Need some help.
Post by: Jackraid on March 13, 2007, 01:00:22 PM

Thanks for everyones help...It seems it fell upon my ISP provider.  I forwarded them the information.  Hopefully they'll be able to help me out.  Thanks again.