Aces High Bulletin Board
General Forums => The O' Club => Topic started by: DREDIOCK on July 18, 2007, 04:15:18 PM
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Stay far far away.
Several months ago I had my leads turned off.
Several months ago being March.
In that time I never turned them back on .
Then suddenly out of the blue and without warning I get 3 leads.
I contact them telling them I didnt want my leads turned back on, I didnt authorise having my leadds turned back on. And didnt want the leads they sent me.
Yet they are still insisting on billing me for these leads I shouldnt have gotten and didnt want.
Now they wont even cancel my account unless I pay for the leads I never wanted.
The Email exchange has been hillarious to say the least.
They insist I owe them $75 for the leads I never wanted.
And Im insisting I dont as I never had nor did I want my leads turned back on.
This "Service" is a joke
Stay away. Stay far far away
Anyway, here is the last echange I had with them.
Evidently they are almost as tired of hearing form me as I am them.
And yes I've tried calling the,
Convieniently. everytime I call nobody of any kind of authority is in who can directly address my problem.
And there isnt anyone in who can cancel my account.
For me its not the money really. If I had legitimately wanted the leads I would gladly pay for them.
Its the principle of the thing.
In the end I may end up paying it just to be rid of them once and for all.
but in the meantime.
They are gonna earn every red cent
Re: Your Account Has Been Placed On Hold
In a message dated 7/13/2007 11:12:10 A.M. Eastern Daylight Time, customerservice@servicemagic.com writes:
Dear Thomas,
Thank you for your email. Please refer back to previous emails regarding this matter, as they answer your questions. If you would like to dispute the balance you can do so by calling, 877-947-3639.
Please let me know if you have any further questions. Thank you for advertising with ServiceMagic.
Best Regards,
Ashley Cizek
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Dear Ashley,
Thank you for your Email
I will make a deal with you. Stop trying to collect money that is not rightfully owed to SM and I will stop sending Emails.
So long as SM keeps sending me Emails and tries to bill me for leads I didn't want and do not owe them for
I will continue to respond with Emails of my own
Please refer to previous Emails reguarding this matter.
If you have any further questions.
well, you have my phone number
Reguards.
Thomas Mendez Sr
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you may want to spell regards as regards. that is of course unless you were guarding something then had to do it all over again.
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Originally posted by storch
you may want to spell regards as regards. that is of course unless you were guarding something then had to do it all over again.
I dont know, they're probably not reading them anyway... :lol
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leads?
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LMAO not 5 minutes ago my phone rings.
Its SM recording about my bill asking me to call them at te number above.
So for chuckles I do.
"SM is experiencing a high number of calls right now.." yadda yadda yadda
Tyical. Every time I've called them about something they are experienceing a high number of calls.
So their automated system places me on hold....then hangs up.
I call back
Again "SM is experiencing a high number of calls right now.." yadda yadda yadda and places me on hold again.
And then hangs up again.
THIS from a company that stresses to its members the importence of calling back right away or better yet. being there to answer calls personally.
What a bunch of clowns
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Leads are advertisements, I guess?
Reminds me of a great short story about a guy living on the moon who generates his own oxygen, but the Air company keeps charging him for a service he doesn't want or need. The story is all about him getting back at them over and over.
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reminds me of the bill engvall joke too.
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Yes enlighten us; what are leads?
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Originally posted by DREDIOCK
LMAO not 5 minutes ago my phone rings.
Its SM recording about my bill asking me to call them at te number above.
So for chuckles I do.
"SM is experiencing a high number of calls right now.." yadda yadda yadda
Tyical. Every time I've called them about something they are experienceing a high number of calls.
So their automated system places me on hold....then hangs up.
I call back
Again "SM is experiencing a high number of calls right now.." yadda yadda yadda and places me on hold again.
And then hangs up again.
THIS from a company that stresses to its members the importence of calling back right away or better yet. being there to answer calls personally.
What a bunch of clowns
Ahh--I get one of them calling my @#%%%# WORK cell--I call the #@$%%#%# number to curse them out....#$^#$^$^^ number is a toll call:furious---I just made them a dollar or 2 with Tyco money
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Originally posted by bj229r
leads?
A "lead" is a potential customer
Its an advertising company.
People go there looking to have work done. For the sake of this discussion lets say a roof replaced
They input their name address discription of type of work they want done etc in and SM sends that info (leads) out to up to 4 contractors/businesses in the area. By Email and/or phone/fax
The contractor/business in turn call the person and set up an appointment to give an estimate. etc.
The person (lead) looking to have the work done in turn can choose any or none of the contractors/businesses
It doesnt cost the person looking to have the roof done a penny. It does however cost each business or contractor for each lead they receive regardless of if they end up getting the job or not.
Ideally for every 3 leads you dopnt get the job on you get one that makes the other 3 you didnt get worth it.
Unfortunately. the more people I talk to. it rarely works that way.
Some do well. Most Dont
Example. in a period of 4 months I spent $900 on leads. And a whole bunch of running around doing estimates.
I actually got jobs worth a total of $1800.
For the $900 profit I got it wasnt really worth it.
By march I had enough work that I didnt need SM
You have the option of turning your leads off if you get too busy.
Which is exactly what I did Figuring in the future it might come in handy even at that ratio if nothing else was commming in. A Half a loaf of bread is better then none and all that sorta thing.
Now Summer is my busiest time of year. I DEFINATELY DONT need the leads then.
But suddenly I get 3 one after another bam bam bam.
Im like WTF?? So I Email and call them about it.
In responce all I got was a generic "You owe us $75 for the leads" Email.
Phonecalls have proven to be fruitless as nobody ever seems to be there that has the authority to actually do anything about it and the people on the phone are just preprogramed robots to just do what they are told in as professional a way as possible.
So the war has begun
And you know me once I sink my teeth into something LOL
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Send them the link to the .. the... bikini-clad thing dancing in the kitchen.
That should scare them away.
Been what, 2 years now, and that image still haunts me.
Darn you Drediock
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Originally posted by APDrone
Send them the link to the .. the... bikini-clad thing dancing in the kitchen.
That should scare them away.
Been what, 2 years now, and that image still haunts me.
Darn you Drediock
Ohhh!
You mean the
SEXY SALSA DANCER (http://youtube.com/watch?v=Vj1ylI4h-xs)
Not a half bad idea lmao
Im a sadist. You should know better :D
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I'd hit it.
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Originally posted by DREDIOCK
Ohhh!
You mean the
SEXY SALSA DANCER (http://youtube.com/watch?v=Vj1ylI4h-xs)
Not a half bad idea lmao
Im a sadist. You should know better :D
You are a MEAN person DRED ..........................
AAAAAAAAAAAARRRRRRRRRRRRRRRGGGGGGGGGHHHHHHHHH MY EYES
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Originally posted by APDrone
Send them the link to the .. the... bikini-clad thing dancing in the kitchen.
That should scare them away.
Been what, 2 years now, and that image still haunts me.
Darn you Drediock
Originally posted by wrag
You are a MEAN person DRED ..........................
AAAAAAAAAAAARRRRRRRRRRRRRRRGGGGGGGGGHHHHHHHHH MY EYES
if that truly haunts you both, you do not know what the internet is and what it is for.
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Originally posted by JB73
if that truly haunts you both, you do not know what the internet is and what it is for.
This is coming from the person that said they'd 'hit it'?
Goodbye Mr. Credibility.
::shudder::
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Originally posted by APDrone
This is coming from the person that said they'd 'hit it'?
Goodbye Mr. Credibility.
::shudder::
yeah I'd hit it.
I have had my mind permanently scared from things I have seen on the internet, and this has got to be the least "offending" thing I have seen in a long time. I would gladly tap that ### in lieu of the things I HAVE seen.
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Originally posted by wrag
You are a MEAN person DRED ..........................
AAAAAAAAAAAARRRRRRRRRRRRRRRGGGGGGGGGHHHHHHHHH MY EYES
So he clicks on it AGAIN.
You must be masochistic LMAO
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Originally posted by DREDIOCK
So he clicks on it AGAIN.
You must be masochistic LMAO
OOOHHHH NO I didn't!!!!!!!!
Once was MORE THEN ENOUGH!!!!!!!!!!!!!!
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leads?!
will you go to lunch?!
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UPDATE
I win.
Then again I had every intention of winning.
For the last several weeks I've beein a war of words with them.
They insisting I owe them mony. I insisting I didnt.
them threatening me with a third party collection.
My telling them I dont bow to extortion
Back and forth back and forth.
The more they kept insisting I owed them money. the less likely it becaume I was going to give it to them even just to get rid of them
They kept insisting their records ddint show my leads as having beeen turned off. therefore I owed them money for the leads they sent.
and they still refused to cancel my account until I payed for the leads.
Saying my leads would be reactivated on Sept 1st
I finaly responded with a letter absolving myself from any and all future charges that in effect any prior agreements made were now null and void.
Then I told them that if what they were claiming is true that they then owed ME money for potential lost revenue.
Long story short.
The call my cell phone (which I had left in my truck to recharge) 3 times in rapid succession. I call back.
5 minutes later. The charges are dropped from my account.
and I return home to an Email from them apologising for any misunderstanding LOL
I'll post the Email I had sent that finally got through to someone
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here are the Emails
In a message dated 7/23/2007 5:15:36 P.M. Eastern Standard Time, customerservice@servicemagic.com writes:
Thank you for your email. We are sorry to hear that you are
refusing to pay the balance at this time. We will make a note of this
and copy this email to your account. If there are problems with the
amount due, please contact customer service by calling 1(877) 947-3639
to review any charges to your account and resolve any issues with the
balance. Please remember that the balance is still due and should we
not receive funds, we would be forced to direct this to a third part
collection agency.
Again, per your email request which was received and processed
on 7/02/07, your leads had been turned and are currently scheduled to be
off until 9/01/07 per your email on 7/06/07. However, we do not show
record of any previous request to turn your leads off or otherwise place
your account on hold. Your current invoice reflects charges for leads
received during invoice periods 06/20/07 - 06/26/07 and 06/27/07 -
07/03/07, before your leads were turned off. You should see this
reflected on your billing statement. Your itemized account information
is available online 24 hours a day, seven days a week. If you have any
questions, please don't hesitate to contact us. Thank you for using
ServiceMagic.
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(and my responce)
In case you didn't get it per the last email. Here is my official response and position again.
This would include to and beyond the Sept Date of having my leads re-activated. Which I am also maintaining I do NOT want to happen
I am hereby severing any and all responsibility financially or other wise to Any future leads or fees sent to me. Including those that may be sent to me at any future date.
Our agreement is officially null and void. It in effect and fact. No longer exists
You have now been properly and duely notified.
It is claimed by service magic that "we do not show
record of any previous request to turn your leads off or otherwise place
your account on hold.
Yet in spite of this I had received zero leads for several months leading up to this.
I have requested a reason several times as to why if this was indeed the case, and have yet to see an explanation.
Therefore one must either surmise that either my leads were indeed turned off in spite of your lack of records to the contrary.
Or Service Magic has been negligent in it obligation of sending me leads as per the same agreement it is now attempting to hold me to.
If the latter were the case. according to my calculations based on the ratio of return on the types and scope of leads I was getting prior .Service Magic now owes me the amount of $550 and quite possible considerably more for loss of potential business incurred due to the lack of leads sent that it was supposed to and didnt..
If my leads were not turned off then I should have been receiving leads all along during the months I didnt. In which case Service magic owes me leads or monies for loss of potential business. In which case I owe Service magic exactly $0 unless it can prove that no leads were available in that time period in my subscribed area (which I highly doubt it can do)
I do not owe this money regardless of what agreements you quote.
I did not agree to pay for leads being sent when my leads were not active.
Again. they werent active or I would have been receiving leads all along. I was not regardless of what your records do not show. Your records are wrong.
And again. I will NOT be responsible,legally or financially for any further leads you send me.
I do not want them. Do not send them.
Again. In case you did not read it in its entirety the first time
"
I am writing to legally inform you that I am no longer accepting ANY leads presented to me by service magic or any of its associates,representatives,or any affiliation with Service magic in part or as a whole.
That Any prior agreements made are to be considered now null and void.
That I am no longer to be bound to any and all terms and agreements made between myself and service Magic as a whole.
I will no longer accept nor be held responsible legally,financially or otherwise for any future leads or fees presented to be through Service Magic or any of its entities or representatives.
I have requested and have not received a reason why. if my leads were not turned off. Why I did not receive any leads for several months.
If my leads were indeed not turned off and I did not receive any leads for several months then Service magic did not live up to its obligations as per your own pricing plan provisions? (perhaps you should be sending me money for the leads service magic didn't send resulting in potential loss of business opportunities)
Further more per your own terms and conditions I did not accept the customer leads in question.
If fact I notified service magic that I was not accepting them. Therefore Service magic is not due any monies from these leads which I did not accept. And any future monies for leads I am notifying you I will no longer be accepting
Further more I have tried on several occasions to have my account canceled to prevent any future leads and fees which might also be mistakenly sent to me. Which Service magic has refused to do.
Therefore I have no choice. Again. I am legally notifying you that I am to be considered no longer bound by any and all agreements made between myself and Service magic.
That I will no longer be legally, financially or otherwise be held responsible for any and all future leads or fees Service Magic might choose to direct at me.
I have made every fair and reasonable effort to resolve this to our mutual benefit.
Short of paying for leads I should not have gotten and therefore do not owe
Service magic has steadfastly refused to even attempt to be either fair or reasonable.
I have attempted unsuccessfully on numerous occasions to contact service magic by phone to attempt to resolve this issue to no avail."
Furthermore I will not be calling any number presented to me as previous attempts have been unsuccessful.
I do find it very interesting though how when I came to signing me up for Service Magic. The ease I experienced in getting through which could often be measured in moments.
yet when it comes to resolving a potential problem I am either placed on hold by an automated system for an unreasonable amount of time. Or said system hangs up on me and drops the call.
very interesting indeed.
Regards,
Thomas Mendez sr
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lol JB88... great movie. :aok
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Originally posted by DREDIOCK
Ohhh!
You mean the
SEXY SALSA DANCER (http://youtube.com/watch?v=Vj1ylI4h-xs)
Not a half bad idea lmao
Im a sadist. You should know better :D
I just threw up... on my keyboard, puter room, in the hallway running to the bathroom and all over the toilet...
Dam you Dred!!!
Mac
*I'm a Member of the 300 Club and this just gagged me....*