Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: VSkwidd on October 01, 2007, 03:39:53 AM

Title: Changing my Account billing Information
Post by: VSkwidd on October 01, 2007, 03:39:53 AM

Ok, recently the store at which I worked was robbed at gunpoint- he got lots of money along with my credit card (cancelled the next day) unfortunately, I forgot that my billing was set to use that cc, so when it came time to charge me, it was declined and my account was 'Locked'.
Tonight I tried to go in and change the cc that was being used
I first went into my account history and everything went smoothly, however when I try to access any other part of my account it says my login/pass is incorrect (time and time again) So I cannot renew my account billing information.

Any help appreciated

VSkwidd

(perhaps i have to delete the account and start a new one?)

Title: Changing my Account billing Information
Post by: The Fugitive on October 01, 2007, 06:23:40 AM

I believe that when your account gets locked, you have to call HTC to get it cleared up.

Title: Changing my Account billing Information
Post by: Skuzzy on October 01, 2007, 01:10:11 PM

Drop an email to billing@hitechcreations.com or call 817-251-1540 and talk to Carrie.

Title: Changing my Account billing Information
Post by: VSkwidd on October 01, 2007, 06:11:36 PM

Thank you both very much, I can't wait to get back in the skies and try out the B25s online :aok
Sent an email to them last night.