Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: Hajo on November 18, 2007, 07:54:16 PM
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Skuzzy......connections to night a new high for Lag. Used Ping Plotter and traced a problem with hop before server. 40MS usually my connection speed and according to the clipboard pings were as high as 222ms.
I've logged on also and went to tower, half the graphics loaded and my PC froze and I had to reboot. This has happened at least half a dozen times in the last week.
What's the story?
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Skuzzy here is the address.
mdf1-bi8k-2eth-2-1-dal1.attens.net (63.241.192.198)
By the way at hop it stated destination was not obtainable. 33% packett loss and the two hops behind it weren't able to be connected to.
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Major server hiccup on the Blue Arena about 8:21 to 8:23 eastern. Text went down, but vox stayed up. No damage was taken to planes or tanks. then after about 2 mins the arena "caught up" in a rush with damage put to targets which had taken damage. Was rather intense.. Losta explosions all at once. :rofl
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Skuzzy says the next to the last hop being messed up usually means the problem is in the return trip. Email him you IP address and ask him to ping back to look for trouble.
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El Fugitivo thanks! Will do soon as I discover my IP addrews :D
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Hajo, I have the same prob. as you w/ the last hop.
mdf1-bi8k-2eth-2-6-dal1.attens.net (63.241.192.196)
not quite the same as yours, but basically the same.
I was on the phone w/ ATT the other week, and I had them look @ that hop for me, and they said there was deff. some problems on it, and would shoot it up to ther Eng. to look @.
Skuzzy, I have packet loss on ALL THe ATT Dallas hops. Any way for you to raise cain w/ ATT and get them to actually DO something about this?
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Originally posted by Hajo
........
mdf1-bi8k-2eth-2-1-dal1.attens.net (63.241.192.198)
...if this is the one thats giving you the trouble in the list, just send him the first one or two from the list and he should be good.
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You are asking for me to speculate given incomplete information. I would rather not do that.
The routes at the colocation are 100% asynchronous. You cannot see what condition the return path is in. I can, but I need to know where the final point is in the return.
More than happy to check this out.
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Skuzzy will do. Will take a plot and send.
Hajo
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I am on a T1 line hosted/managed by ATT that goes (is hubbed?) in Dallas. I have 4 hops from the managed T1 in Dallas to the HTC server, all ATT. I almost always have 10-40% packet loss on all four hops. It is rare that i can ping the HTC server and not see packet loss on one if not all 4 of those hops.
Target Name: N/A
IP: 206.16.60.38
Date/Time: 11/19/2007 10:52:40 AM
2 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms [12.185.253.81]
3 85 ms 102 ms 101 ms 20 ms 77 ms 47 ms 88 ms 87 ms 97 ms 40 ms [12.86.250.77]
4 88 ms 95 ms 95 ms 22 ms 85 ms 57 ms 99 ms 97 ms 89 ms 52 ms tbr2.dlstx.ip.att.net [12.123.16.222]
5 82 ms 91 ms 97 ms 20 ms 82 ms 59 ms 101 ms 99 ms 101 ms 61 ms br2.dlstx.ip.att.net [12.123.16.213]
6 101 ms * * 21 ms 84 ms 69 ms * * * 78 ms mdf1-gsr12-1-pos-6-0.dal1.attens.net [12.122.255.78]
7 * * * 21 ms * * * * * * mdf1-bi8k-1-eth-1-4.dal1.attens.net [63.241.192.42]
8 97 ms 34 ms 99 ms 21 ms 96 ms 59 ms 101 ms 40 ms 75 ms 76 ms [206.16.60.38]
Target Name: N/A
IP: 206.16.60.41
Date/Time: 11/19/2007 11:10:49 AM
2 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms [12.185.253.81]
3 74 ms 85 ms 119 ms 193 ms 110 ms 206 ms 96 ms 44 ms 85 ms 32 ms [12.86.250.77]
4 89 ms * 108 ms * 106 ms * 108 ms 53 ms 92 ms 47 ms tbr2.dlstx.ip.att.net [12.123.16.222]
5 76 ms 45 ms 98 ms * * * 95 ms 78 ms 93 ms 42 ms br2.dlstx.ip.att.net [12.123.16.213]
6 81 ms * * * * * * 71 ms * 75 ms mdf1-gsr12-1-pos-6-0.dal1.attens.net [12.122.255.78]
7 * 21 ms * * * * * * * * mdf1-bi8k-1-eth-1-2.dal1.attens.net [63.241.192.202]
8 124 ms 36 ms 85 ms 143 ms 152 ms 224 ms 105 ms 85 ms 68 ms 36 ms [206.16.60.41]
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That's not good.
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where do you find the IP for AH arenas again
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(http://i63.photobucket.com/albums/h153/cphantom2002/206166038.png)
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so can anyone tell me what the heck that thing says :D
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i'm not Skuzzy, but if you are getting 100% packet loss on the 1st hop, that's your computer/router/modem.
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Here is mine during prime time in my area. seems I get great ping time till I hit ATT where it jumps to 60+ (nothing to sneeze at) but with a hick up at the end at HTC.
(http://i185.photobucket.com/albums/x33/Oldmaddog/206166038.png)
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Originally posted by WMLute
i'm not Skuzzy, but if you are getting 100% packet loss on the 1st hop, that's your computer/router/modem.
i thought that was normal LOL
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Originally posted by kilz
i thought that was normal LOL
I think your 100% packet loss on first and second hop is due to settings in your modem/router. I believe the setting is Block Anonymous Internet Requests (ping). Most modems/ routers, u can disable this and then will able to get a ping.
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The common thread here is Level3. Kilz, your problems ar all over the map, but primarily they are at the two gatewways into and out of Level3's network. You need to contact your ISP about it and I need to contact AT&T as well.
Last hop, again, does not mean much. It can, but it genrally means the return trip has a problem. I need to trace to yours AKDogg to get the answer, but I see Level3 in the path, so I am pretty sure where the problem is going to lie.
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I have been experiencing a lot of frame freezing lately and have been trying to figure out what is the source of the problem. I pay for “true high speed” if there is such a thing, just to run this game and don't feel that I am getting the performance I should. I had a service tech from sudden link over last Saturday to check everything out. He put a new cable from wall to modem and ran a speed test which yielded download speeds of 8300kbps and upload speeds of 535kbps. He said that these were a bit above average although I am still experiencing some lag or frame freezes during game play. I have looked at and updated my graphics card drivers and have even thought of adding another 2 gigs of memory to see if it would help. I am pretty much at a loss as how to fix this problem as I grasp only the basic understanding of computers :( I found this thread and decided to run a ping plotter to see what the results would be. Can anyone tell me what this means??
(http://i242.photobucket.com/albums/ff44/jappa52/12.jpg)
Here is what I have. Maybe there is a problem with my set up. I installed the graphics card and new power supply myself.
Operating System: Windows XP Professional (5.1, Build 2600) Service
Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
Language: English (Regional Setting: English)
System Manufacturer: HP Pavilion 061
System Model: EX276AA-ABA a1540n
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor
4200+, MMX, 3DNow (2 CPUs), ~2.2GHz
Memory: 2046MB RAM
Page File: 383MB used, 3555MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode
Card name: NVIDIA GeForce 8600 GTS
Display Memory: 256.0 MB
Current Mode: 1280 x 1024 (32 bit) (75Hz)
Monitor: HP vs17 flat panel monitor
Monitor Max Res: 1280,1024
Driver Name: nv4_disp.dll
Driver Version: 6.14.0011.0095 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 3/13/2007 12:42:53, 5446016 bytes
Thanks for the help
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Originally posted by Jappa52
Can anyone tell me what this means??
That's no moon!
I think it means the problem is your entire ISP, and all of ATT (which is ISP for the server) but I'd wait for Skuzzy to comment just to be sure.
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lol krusty! Looking at all that red on there makes me :huh
it started like so...
(http://i242.photobucket.com/albums/ff44/jappa52/start.jpg)
continued like this...
(http://i242.photobucket.com/albums/ff44/jappa52/end.jpg)
I know skuzzy, i know :rolleyes: (sorry for so many noobish questions)
just let me know were to send the bottle
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Wow, that is ugly. I hope you have sent that to your ISP.
I already have a trouble ticket filed with AT&T concerning XO, but you need to hit them from your side sa your ISP is having a lot of trouble itself.
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I just spoke with sudden link and they want me to run another trace using the command function. I asked if I could send the shots from ping plotter but they said they cannot recieve them.
I was told that if the numbers from the first 7 lines of the trace look right then there was nothing they nor anyone else could do about it. :(
thanks again and i will post the data from the trace in a few
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Ping Plotter has an option to save the data as text.
And the first 7 hops do not look right at all.
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i told them about the text but they said they do not have an email to recieve the it. i did read the first several lines to them but he wanted me to run the trace from my computer.
I just ran the trace and spoke with another tech who said the problem was not my computer but something on their end. I now have another service tech coming tomorrow:rolleyes: and i'm starting to feel like i just jumped on a merry go round but maybe he can do something.....if it is not my computer what can a service tech accomplish by coming to my house?
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i just upgraded service to "verizon fios" fiber optic 10m down 2 up
heres my trace
(http://img338.imageshack.us/img338/2098/206166038ph1.png)
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IF you are SUDDENLINK customer, pingplotter and other pinging programs WILL NOT work correctly.
long story short the server kicks back any pinging from 3rd party programs.
if you want to do a ping test to check for packet loss
go to the RUN menu (XP) type CMD and hit enter
type: ping (address) -n(the number of times you want to ping)
leave out the ( of couse
EDIT: I work for them, thats how I know.
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Why?
Curious...
(Cox Communications Employee)
:aok
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I was COX too, before sausage link bought us out..
as for why?, dunno, nobody even told us when they started it, found out while I was helping a FST out on a trouble call.
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Ping Plotter, by default, uses the ICMP ECHO message just like any other traceroute or ping utility does. It just happens to test each hop independently. Do they also claim traceroutes do not work over their network?
They do not appear to be blocking ICMP ECHO's to thier network or through their network, or there would be 100% packet loss on every hop.
I would like an explanation as to why they tell people Ping Plotter will not work over their network. A simple ping is not going to show where a problem might exist.
What happens when you switch protocols using Ping Plotter Pro? You can use UDP or TCP with it.
Who do I need to get a hold of?
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Originally posted by Skuzzy
A simple ping is not going to show where a problem might exist.
I think you answered your own question.
This....
as for why?, dunno, nobody even told us when they started it, found out while I was helping a FST out on a trouble call.
....only strengthens my thought of why.
[stating the obvious]
Maybe they don't want YOU to see the issue?
[/stating the obvious]
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Originally posted by Skuzzy
Ping Plotter, by default, uses the ICMP ECHO message just like any other traceroute or ping utility does. It just happens to test each hop independently. Do they also claim traceroutes do not work over their network?
They do not appear to be blocking ICMP ECHO's to thier network or through their network, or there would be 100% packet loss on every hop.
I would like an explanation as to why they tell people Ping Plotter will not work over their network. A simple ping is not going to show where a problem might exist.
What happens when you switch protocols using Ping Plotter Pro? You can use UDP or TCP with it.
Who do I need to get a hold of?
well, I was on a trouble call helping a tech.
customer was mad because ping plotter was saying they had something like 80% packet loss at the first hop.
but they were getting their full 8mbit and when pinging under windows they would get no packet loss.
so i called the NOC and they temporarily disabled for that modem and then ping plotter showed no loss.
I went through the same thing when i was getting that route for you skuzz, had to call them and have them disable it.
I dont know the specifics of exactly how they do it per say.
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Originally posted by REP0MAN
[stating the obvious]
Maybe they don't want YOU to see the issue?
yeaaa... they dont want their technicians to be able to fix the problems they send them to fix.
:noid :noid :noid :noid :noid
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It has to do with the size of the packets sent by Ping Plotter and their relation to Denial of Service (DOS) attacks....
Denial of Service "Ping of Death" Description: In a Ping of Death attack, the hacker uses a packet with a size that is larger than the normal standard. When the system encounters a packet of this size, it often crashes, hangs, or reboots.
This type of filter can be turned off without endangering the servers by leaving the IPS DOS attack rules in place. This will allow PingPlotter access and still leaves the system protected from DOS attacks.
Edit: This is for servers, I am not sure how this applies to routers. If the packet size can be reduced to a somewhat standard size of 32 bytes in Ping Plotter it would test if this is the actual problem through the routers. (the packet size can be changed under 'options' in Ping Plotter...the default size is 56 bytes change it to 32 and see if it works.)
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Originally posted by Wingnutt
yeaaa... they dont want their technicians to be able to fix the problems they send them to fix.
:noid :noid :noid :noid :noid
Technician can turn it off. Customer cannot.
Just sayin' :)
:aok
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bunch of lingo but no resolve? never had these issuse`s with old server
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It's not the server. The server has nothing to do with these issues. As a matter of fact, the new server has had zero errors or dropped packets since it was turned on.
You are not helping if you want to stir that pot.
Let's see, could it be
1) Comcast and Road Runner using a new traffic shaping solution which has caused so many problems there is a class action lawsuit filed against Comcast right now?
2) Could it be the holiday saturation of the Internet causing the U.S. bandwidht to exceed 75% saturation of the total bandwidth available?
3) Could it be the new AT&T finally getting around to absorbing the old AT&T's network, causing some random bandwidth issues?
4) Could it be the severe weather causing link outages to occur all over the U.S. interupting the capacity and routing of the Internet?
5) Could it be the phone usage being higher than normal eating away at the data capacity of the Internet for the holidays and bad weather situations?
Nah, let's blame the server, even though the server has not recorded one instance of a dropped packet. Not even a single CRC error. It has yet to break 1% CPU usage since it went online.
Or the switch. Let's not forget the Ethernet switch. But it has not dropped a packet or even had a collision since it has been running. Hmmm.
If you have access to better information than I do, then please post it. I am always willing to do whatever it takes to make sure our side of the network runs smoothly. It is the only thing we have direct control over.
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not trying to stir anything im sorry just fustrated with this issue
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There is nothing wrong with your trace. I do not know what problem you are having. Whatever it is, it may not be network related.
EDIT: Are you trying to run the game over a wireless link?
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no hardwired but im getting hardlocks but game seems to run till i catch up tried several different vid drivers to no evail
system amd 64 4000
asus a8v-mx
gf 6800 ultra
ellegro 1989s sound
200 gig seagate
2 gig corsair
heres a pic of the locks
(http://img181.imageshack.us/img181/2002/ahss3xg0.jpg)
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Twinboom, that's an issue with your system. Something is taking the CPU away from the game. Anytime variance does that, it's a program taking CPU cycles away from the game.
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i used black viper to disable everything i could how can i find the culprit?
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open task manager, then take a screen shot and post the picture here. Maybe someone will spot something.
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(http://img245.imageshack.us/img245/5360/89203406zr2.jpg)
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Have you tried an 8x.xx version video driver?
Do you shut down AVG before starting the game?
What in-game "Video Settings" are you using?
Have you reduced the hardware sound accleration? Checked for sound card driver updates?
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tried all drivers but i tried 84.21 81.95 out of the 8 tried a few 7 and 9
avg on off it still hangs
1024 780 85hz
unlimited fps 512cache
preload sys mem
hardware vertex checked along with optimize tereain and objects
slidder raised faster than default
but i do leave avg and windows update on
i checked further it does the same hangs on il2 ond ah offline
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auto-updater could be doing it. I don't know how often they check for up dates, but it will pull cpu usage to look.
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Remove any custom sounds Twinboom and try it.
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just ried it still locking
also locks playing other flight sims"ie: il2/ pac fighters"
using the system tool i seen this in conflicts could it be the prob?
if so how do i fix it
(http://img503.imageshack.us/img503/1637/24522689yk1.jpg)
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I used to have a random lockup problem when I was running a 6800GT OC. I finnally solved the problem by turning down the clock speed on the video memory.
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As long as there are no high data bandwidth devices connected to your USB ports, you should be fine. I would avoid using a USB headset with that configuration though.