Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: raider73 on December 18, 2007, 08:12:38 PM
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Skuzzy at least once everyday during game play my game freezes and i have to restart computer. Do you know any reasons why it is happening? It just happened 15 minutes ago.
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Email me the DXDIAG output and with a description of the problem. Also, are you using any custom sounds? If you are, then get rid of them first and see if that is the problem.
I also need to know how you have the game configured in the "Video Settings".
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Alright skuzzy I'll send them and yes I have custom sound package. I'll get the DXdiag to you soon.
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Remove the custom sound package before doing anything else and see if that is the cause of the problem.
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Alright and how do you get the DXDIAG? I'm not best with things like this.
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See this thread (http://forums.hitechcreations.com/forums/showthread.php?s=&threadid=71591) for the answer to that and many other matters.
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Go to start->run. A little window pops up. Type 'dxdiag' (without the '') into the window and copy+paste the first 1/3 or so. It should look like this.
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System Information
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Time of this report: 6/26/2007, 00:31:53
Machine name: YOUR-2F0160A76A
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Language: English (Regional Setting: English)
System Manufacturer: GATEWA
System Model: GT5014
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) D CPU 2.80GHz (2 CPUs)
Memory: 1014MB RAM
Page File: 513MB used, 1925MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode
------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found. Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: RADEON 9200 PRO (Omega 2.5.97a)
Manufacturer: ATI Technologies Inc. (Omega 2.5.97a)
Chip type: RADEON 9250 (0x5960)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_5960&SUBSYS_7C271545&REV_01
Display Memory: n/a
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: HP vs17 flat panel monitor
Monitor Max Res: 1280,1024
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6614 (English)
DDI Version: unknown
Driver Attributes: Final Retail
Driver Date/Size: 5/3/2006 12:51:00, 258048 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 5/3/2006 12:50:42, 1540608 bytes
Device Identifier: {D7B71EE2-1A20-11CF-236F-2D5CA0C2CB35}
Vendor ID: 0x1002
Device ID: 0x5960
SubSys ID: 0x7C271545
Revision ID: 0x0001
Revision ID: 0x0001
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
-------------
Sound Devices
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Description: SigmaTel Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_8384&DEV_7680&SUBSYS_107B5049&REV_1032
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: sthda.sys
Driver Version: 5.10.4618.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/18/2005 22:40:40, 1019064 bytes
Other Files:
Driver Provider: SigmaTel
HW Accel Level: Full
Cap Flags: 0xB5B
Min/Max Sample Rate: 44100, 192000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run
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Sound Capture Devices
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Description: SigmaTel Audio
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: sthda.sys
Driver Version: 5.10.4618.0000 (English)
Driver Attributes: Final Retail
Date and Size: 7/18/2005 22:40:40, 1019064 bytes
Cap Flags: 0x41
Format Flags: 0xCC0
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DirectMusic
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DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run
-------------------
DirectInput Devices
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Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Saitek Cyborg USB Stick
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x06A3, 0x0464
FF Driver: n/a
Poll w/ Interrupt: No
Registry: OK
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USB Devices
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+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x27C8
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 8/4/2004 03:08:44, 57600 bytes
| Driver: usbd.sys, 8/10/2004 15:00:00, 4736 bytes
----------------
Gameport Devices
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PS/2 Devices
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+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 8/10/2004 15:00:00, 52736 bytes
| Driver: kbdclass.sys, 8/10/2004 15:00:00, 24576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 8/3/2004 21:01:08, 40840 bytes
| Driver: kbdclass.sys, 8/10/2004 15:00:00, 24576 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x04FC, 0x0003
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouclass.sys, 8/3/2004 18:58:34, 23040 bytes
| Driver: mouhid.sys, 8/17/2001 17:48:00, 12160 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 8/3/2004 21:01:08, 40840 bytes
| Driver: mouclass.sys, 8/3/2004 18:58:34, 23040 bytes
----------------------------
DirectPlay Service Providers
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DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)
DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK
-------------------
DirectPlay Adapters
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DirectPlay8 Serial Service Provider: COM1
DirectPlay8 TCP/IP Service Provider: Local Area Connection - IPv4 -
-----------------------
DirectPlay Voice Codecs
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Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s
-------------------------
DirectPlay Lobbyable Apps
-------------------------
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Disk & DVD/CD-ROM Drives
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Drive: C:
Free Space: 158.4 GB
Total Space: 233.7 GB
File System: NTFS
Model: WDC WD2500JS-22MHB0
Drive: D:
Free Space: 1.5 GB
Total Space: 4.8 GB
File System: FAT32
Model: WDC WD2500JS-22MHB0
Drive: E:
Model: TSSTcorp CD/DVDW TS-H552B
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.2180 (English), 8/10/2004 15:00:00, 49536 bytes
Drive: F:
Model: HL-DT-ST DVD-ROM GDR8164B
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.2180 (English), 8/10/2004 15:00:00, 49536 bytes
Edit: Skuzzy beat me...
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Skuzzy i sent the DxDiag to support@hitechcreations.com From the Email RaiderOTDT73@aim.com