Aces High Bulletin Board

Help and Support Forums => Help and Training => Topic started by: SPKmes on January 17, 2008, 09:22:56 PM

Title: locked out
Post by: SPKmes on January 17, 2008, 09:22:56 PM: I didn't pay my fee on time but am now trying to but a message ' this account has been locked' pops up do. I try to get to the admin with no success just ends up back at opening page. Do I need to open a new account?

I have just found that I can access my account history with login and password and that is all. The rest comes up invalid user name or password. Please help I am having withdrawls.....I feel so weak.......help:confused:
Title: locked out
Post by: The Fugitive on January 17, 2008, 09:28:29 PM: you need to pay your bill. If you have alreadt sent it, you could call HTC in the morning to see if they received it, if not you'll just have to wait till they get it.
Title: locked out
Post by: SPKmes on January 17, 2008, 09:30:17 PM: Quote
Originally posted by The Fugitive
you need to pay your bill. If you have alreadt sent it, you could call HTC in the morning to see if they received it, if not you'll just have to wait till they get it.

That is what I am trying to do but it won't let me into the account area to change card details.
Title: locked out
Post by: SPKmes on January 17, 2008, 09:37:10 PM: Ok I can see my account history with login and password but will not allow me to enter anywhere else with the same. Any I deas......I'm getting withdrawls man I need a fix
Title: locked out
Post by: KG45 on January 17, 2008, 09:55:43 PM: i've always been able to solve any problem with a quick phone call or an e-mail.

a real person will help you out right away.
Title: locked out
Post by: Ghosth on January 18, 2008, 06:50:22 AM: Call them, HTC has the best Customer service in the industry.
Title: locked out
Post by: lagger86 on January 18, 2008, 07:04:30 AM: Quote
Originally posted by Ghosth
Call them, HTC has the best Customer service in the industry.
yes they do:aok My card expired, made a phone call, and was playing a few minutes later(it didn't even take 2 weeks). Those HTC folks are top notch.
Title: locked out
Post by: TequilaChaser on January 18, 2008, 04:57:29 PM: Quote
Originally posted by KG45
i've always been able to solve any problem with a quick phone call or an e-mail.

a real person will help you out right away.

not sure how simple or easy it would be for him to call , since it says he is in New Zealand.....

email is prob best way to go......
Title: locked out
Post by: AWwrgwy on January 19, 2008, 12:12:52 AM: Quote
Originally posted by TequilaChaser
not sure how simple or easy it would be for him to call , since it says he is in New Zealand.....

email is prob best way to go......

No phones in New Zealand?

:p

wrngway
Title: locked out
Post by: TequilaChaser on January 19, 2008, 12:15:25 AM: Quote
Originally posted by AWwrgwy
No phones in New Zealand?

:p

wrngway

was thinking more along the lines of possible cost & time zone differences.......
Title: locked out
Post by: SPKmes on January 20, 2008, 11:37:02 AM: Cheers guys, E-mailed HTC and within six hours had my first reply, (4-30am). Sent a reply back as I hadn't given my login details (what a dick) at about 7-00am and 30mins later there I was back in the arenas getting the sh#t shot out of me again, it was great. As you say and myself now also, brilliant service by these guys. I wish it was so easy and quick for other over the net issues. Perhaps HTC could hold training sessions for some of these other servicers about the place.