Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: UberVulcher on August 25, 2008, 08:23:22 AM
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Keep losing host connection, message says lost UDP switch to TCP how do I fix this, been playing along time and this just started please help thank you
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Have you changed anything in your system lately? Windows updates? SP3? New firewall? Antivirus? NIC drivers?
As you can tell, any numbers of things could have changed.
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Quote from Skuzzy in the Hints and Tips (http://bbs.hitechcreations.com/smf/index.php/topic,71591.0.html) thread of this forum:
FIREWALLS and PERSONAL ROUTERS
This is a can of worms. Aces High depends on ports 2000-6000. They all need to be opened through your firewall. Aces High will not use all these ports simultaneously, but some subset of the above port range will be used.
Also note, when we release an update to the game, you will have to re-allow the aceshigh.exe program back through your personal firewall. Nothing we can do about this as it is a function of the firewall software you are using.
Personal routers: These types of routers (LinkSys, NetGear...) are very slow devices which really cannot handle a lot of traffic from several systems at the same time. Typically, you should restrict your local LAN to 5 systems or less.
Here are some tips:
1) Make sure you have MAC broadcasting enabled in your router. This keeps your ISP from having to rediscover your Ethernet MAC address. If you do not have this enabled, and your ISP's router has to go through discovery you will get switched from UDP to TCP/IP by Aces High due to lost packets.
2) If you are on a network with a dynamic IP and the ISP expires the lease forcing your router to get a new IP address, you will again be switched to TCP/IP from UDP by Aces High due to lost packets and you will probably lose your connection to the servers.
3) If your router or cable/dsl modem is connected to your computer through a USB port, you can expect to lose UDP a lot, as well as unreliable connections to the servers overall. You should have this device connected to an Ethernet port or unreliability will result.
If you have NAT enabled on your router, UDP may not work at all, as there are problems with some versions of firmware in routers that keep them from handling UDP in the translation tables, and this becomes worse with more computers on your LAN.
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i get the same thing but i haven't updated my computer for 2 months should I?
:confused:
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Same problem here. I haven't changed any settings on my system, or added/removed any programs. I have followed Skuzzy's guide for Vista operators. Did that back in April. Everything's been pretty smooth until today. Now the longest I have been able to stay on AHHII is 20 min. Then 'Host Lost UDP' comes up. :frown:
100Coogn
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if i go into crowded arena like orange i get discoed within five minutes,if i go to green or purple i never,ever get discoed.
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All it takes is one crappy pipe line on the internet and you'll start getting disco. Sunspots can cause trouble. If your ISP is over loading it will do it. There are a million things that can cause you to loose your connection, and Skuzzy can only work on a couple on the HTC servers, the rest is internet related and well out of Skuzzys control.
Best way to check is to get Ping Plotter, install it, and ping the addresses for the servers at HTC (addresses are in the sticky at the top of the tech page). If it showes a lot of package drops you'll know its most likely the internet. Drops at the start of the hops "could" be your computer has trouble, at the end "could" bereturn trip troubles. Post a screenie and maybe Skuzzy can recommend something.
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Sunspots can cause trouble.
You're the BOFH aren't you?
:lol
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All is good once again. Must have been my ISP or something. Flew in the TA for a couple hours, then MA for about 3 hours. :aok
100Coogn
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Out of curiosity, have any of you opened ports 2000-6000 on your routers or Internet Modems?
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im getting same problem and im from uk there must be a problem to do with aces high somehow..
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Again, have you opened ports 2000-6000 including UDP & TCP on your router and/or Internet Modem? If you don't know what I'm asking the answer most likely is, "no."
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how do i do that? :confused:
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First we need to find the IP Address of your router or Internet Modem.
To do this we go to Start>All Programs>Accessories>Command Prompt (MS-DOS)
Or the shorter method. Start>Run type in: CMD Press OK.
Once inside Command Prompt type in: ipconfig
Press enter to execute the command. We're looking for the IP address next to, "Default Gateway." It will look similar to this: 192.168.1.1
Now go to your Internet Browser (IE or Firefox) and type the same IP address into the website address bar at the top. Just don't add www. or .com. Afterward simply press enter or hit the GO button to visit the site. This will take you to your router's or Internet Modem's configuration panel. Usually all routers or Internet modems will require you to use a user name and password to access the configuration panel, if you don't know them you will have to guess or call your router's creator or Internet company if its an Internet modem to get assistance resetting the access user name and password.
Once you gain access to the configuration panel look around for options that read, "NAT, Firewall, Services, Applications, Games, Virtual Servers," or anything relative to, "Port Forwarding." NAT or Services are more likely to be the options you're looking for. Once you find them you want to Forward ports 2000-6000 on UDP & TCP to your computer. If it asks for your computer's IP address look back at Command Prompt. Next to, "IP Address," (Similar to: 192.168.1.2) would be the address you want to use to forward the ports to your computer. If it requires additional information before forwarding the ports here are some helpful tips:
Application Name: Aces High
Trigger Port: 2000
Map to host Port: 2000
Protocol Timeout (seconds): For UDP its 600. For TCP its 86400
Remember, you need to open them on UDP and TCP. :aok
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Port Range
Application Start End Protocol IP Address Enabled
? 2000 to 6000 BothTCPUDP 192.168.1.? X
Could you help me out with the question marks ?
The application box only allows 7 letters
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The first ? is whatever you want to call it I just call it AHII on mine. the second? is the address of your computer. You need to be in manual configuration for it to work properly, so you may need to disable DHCP in your router.
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The first ? is whatever you want to call it I just call it AHII on mine. the second? is the address of your computer. You need to be in manual configuration for it to work properly, so you may need to disable DHCP in your router.
Thank you sir. That did the trick, but I am still only showing a ping rate in 3 arenas. Early, Mid and Late war Blue. I tried disabling DHCP and it had no affect. Not sure what else to do.
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Marshal, the IP address can be found in command prompt running the same "ipconfig" command. Instead of looking next to Default Gateway look next to IP Address. It should read:
192.168.1.###
That last number (Which I don't know and filled in with # symbols) is the one you will use to put into the IP slot you highlighted with a question mark. That will forward the ports to your computer.
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Denholm, please bear with me here as I am not trying to be a smart prettythang. But is there not another way to see if the ports are open? I was thinking there was. Would it make sense if the game was fine then all of a sudden you have issues, seems to me this would indicate a problem elsewhere.
I sadly, run Vista just recently was forced to make the change. I hate it, but it and my new machine up until 2 days ago ran AH perfectly. I disabled a few of the things Skuzzy recommended, changed the desktop look, and downloaded as Administrator. I was happy, I do not run windows firewall nor defender. I run all firewall and anti virus through Trend.
I did try looking at the ports last nite but I have no clue what the password or user are for the dsl modem, I will try again tonight.
Thanks for the info
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j500ss, the ports are randomly picked by Aces High to establish a stable connection with the server, in this case HTC. Whether or not that connection will remain stable is questionable since at peak hours some packets will inevitably get lost somewhere along the route to HTC's servers.
However, opening the ports means you will probably have less interruptions from untimely disconnections since AH has a wide variety of ports to choose from to establish a stable connection without being halted by your router's firewall. Anyways, I'll get straight to the point. If you don't know your router's password you will have to contact the company that made it. Get in touch with their technical support guys. You want to find out, "how to reset the user-name and password to gain access to the router's configuration panel." The tech support people will be able to help you reset the user-name and password so you can get access to the configuration panel.
There is another choice, though. If you don't want to call tech-support, simply look for your router's model name / number and google it. For example, the Linksys WRT150N. Enter it into google similar to this: Linksys WRT150N default password
Once the search finishes the first thing I see is this:
SG :: Linksys WRT150N Wireless Router
SpeedGuide.net Broadband Hardware Database - Linksys WRT150N Wireless Router. ... Default admin username: <blank>. Default admin password: admin ...
So I click it, press Ctrl + F. Now I search for: admin
And voila! There is the information on the default user name and password of the Linksys WRT150N. So, if you setup your router as most do, your router is probably still in default mode using the factory default user-name and password. So try searching for it and perhaps you get past the authentication screen. If using the default user-name and password doesn't work you will have no other choice but to contact tech support to have your router's user name and password reset.
Have fun!
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Just a data point:
I have had more than 90 computers on a single lan playing either AH or WB without any special port forwarding on a $50 Linksys BEFSR41 router, and the connection was solid for everyone.
I think the need to open ports on a router for these games is hogwash. Debate it all you want - I refer to successful personal experiences here.
-Llama
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I can accept that because I did manage to connect to the MA once without the need for port forwarding. However when Skuzzy mentions that it can help I would suggest at least trying it.
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Just a data point:
I have had more than 90 computers on a single lan playing either AH or WB without any special port forwarding on a $50 Linksys BEFSR41 router, and the connection was solid for everyone.
I think the need to open ports on a router for these games is hogwash. Debate it all you want - I refer to successful personal experiences here.
-Llama
<--Same routor ,If the power goes off and it resets and the pc's start outta order . then I lose my 2000-6000 Aces high forwarding . now when ever this happens I lose the "ping" count and get packet loss to about 1/2 the arena's . this causes loss of Vox , and the udp switch .... soon to be booted .
if i enter a arena with a good ping ... it works for quite a while .. but i still lose vox .and eventually get the udp switchy . ..
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Hi all its fixed it was my nortons, thanks for all the support, I know now where to come w/a technical problem you guys are all awesome thanks again. <<<S>>>
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Glad you got it resolved. Now shoot down a raider for me. :aok
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im getting same problem and im from uk there must be a problem to do with aces high somehow..
That assumption is incredibly---ok, did you at least try a tracert to HT's addy? From UK to Grapevine must be 20+ hops....but NNOOOO....the problem is HT....