Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: Unit791 on January 04, 2009, 09:47:33 AM
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Whenever I attempt to use the microphone by pressing f12 or t, it loggs me out of Aces High. Any ideas on what might be happening?
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That's a new one. Best guess would be the sound card drivers. Any chance you have more than one sound card installed in the computer?
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I don't think i have one installed
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If you have onboard sound and a sound card installed there could be an IRQ conflict. If so, you need to disable the onboard sound in your bios. Sometimes they share the same IRQ.
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Could that really cause it to do that to me when i try to talk
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Possibly. Do you have a sound card. If so it is simple to disable onboard sound in your bios. If they share the same IRQ it sometimes causes a conflict. This may or may not be the problem but it is the easiest to troubleshoot.
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Will the game even install without sound? I dont think so. Anyway I had a similar problem with early CMedia drivers for Vista (which sucked). So if you are on a Vista system then look for updated drivers. Before installing new drivers always remove and clean your system of previous versions.
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I have Windows, no sound card, and at first when i statred using it like a year ago it worked fine but after a month wierd stuff started happening
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The game will install without a sound card, but it will not run without one.
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So if i get a sound card, it will most likely run properly and not exit me out when i press f12 or t?
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If the game is getting you online, your computer already has a sound card.
I need to see the DXDIAG output.
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whats that
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Go to your Start Menu, Press Run. Type in: dxdiag
Now press OK. Afterward a new screen appears, let that application finish loading (Loading bar is on the bottom left.) After it finishes loading, press, "Save all information..." Now save the file to some place you can easily locate it, such as your desktop. After saving it head over to the location where you just saved the file and open it. Copy the first third (1/3) of the information inside the file and paste it in a response here.
That's your DxDiag.
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thanks! :aok
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System Information
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Time of this report: 1/6/2009, 17:15:32
Machine name: (hidden)
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.080814-1233)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dimension 4700
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A06
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz (2 CPUs)
Memory: 502MB RAM
Page File: 509MB used, 715MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode
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DxDiag Notes
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DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.
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DirectX Debug Levels
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Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
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Display Devices
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Card name: Intel(R) 82915G/GV/910GL Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Intel(R) 82915G/GV/910GL Express Chipset
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2582&SUBSYS_01811028&REV_04
Display Memory: 128.0 MB
Current Mode: 1024 x 768 (32 bit) (75Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ialmrnt5.dll
Driver Version: 6.14.0010.4410 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/14/2005 14:06:58, 36990 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ialmnt5.sys
Mini VDD Date: 10/14/2005 14:15:18, 1302812 bytes
Device Identifier: {D7B78E66-66C2-11CF-A262-8B21A5C2CB35}
Vendor ID: 0x8086
Device ID: 0x2582
SubSys ID: 0x01811028
Revision ID: 0x0004
Revision ID: 0x0004
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
-------------
Sound Devices
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Description: Logitech USB Headset
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: USB\Vid_046d&Pid_0a01&Rev_1013&MI_00
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: usbaudio.sys
Driver Version: 5.01.2600.2180 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/3/2004 23:07:56, 59264 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run
Description: SoundMAX Digital Audio
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_8086&DEV_266E&SUBSYS_01811028&REV_03
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: smwdm.sys
Driver Version: 5.12.0001.5246 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 1/27/2005 15:31:06, 260352 bytes
Other Files:
Driver Provider: Analog Devices
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 100, 192000
Static/Strm HW Mix Bufs: 33, 32
Static/Strm HW 3D Bufs: 33, 32
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): Yes
Registry: OK
Sound Test Result: Not run
---------------------
Sound Capture Devices
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Description: Logitech USB Headset
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: usbaudio.sys
Driver Version: 5.01.2600.2180 (English)
Driver Attributes: Final Retail
Date and Size: 8/3/2004 23:07:56, 59264 bytes
Cap Flags: 0x41
Format Flags: 0x444
Description: SoundMAX Digital Audio
Default Sound Capture: No
Default Voice Capture: No
Driver Name: smwdm.sys
Driver Version: 5.12.0001.5246 (English)
Driver Attributes: Final Retail
Date and Size: 1/27/2005 15:31:06, 260352 bytes
Cap Flags: 0x41
Format Flags: 0xCCC
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yeah....so thats it
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Not an expert on integrated sound but I think you have two sound processes (drivers) trying to work for you at the same time.
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So what do I do to resolve that
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If you have the drivers to your onboard sound then you can uninstall all sound drivers and then afterward reinstall your onboard sound drivers.
At least that would get rid of the drivers that are possibly conflicting. Remember, only do this if you have the drivers for your motherboard's onboard sound chip.
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i dont think i have drivers
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Check the motherboard manufacturer's website to see if they have drivers for your onboard sound.
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ok the manufacturer of this PC is Dell, so i go to that website?
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Yes, go to their website and scroll down. Look for this link:
Drivers & Downloads
It's located underneath the, "Support" Category in the link library at the bottom of the page. Once clicked, a new page appears (and a pop-up. DON'T CLOSE THE POP-UP!). Choose the middle selection, "Choose by Service-Tag." Now find your computer's service tag (there is an illustration on how to locate it once you click the button to, "Choose by Service Tag."), enter it into the proper field, and press GO.
Afterward look for Sound Drivers which are similar in comparison to your motherboard's onboard sound chipset.
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then i shall do that, thanks
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If you have onboard sound and a sound card installed there could be an IRQ conflict. If so, you need to disable the onboard sound in your bios. Sometimes they share the same IRQ.
He's using a USB headset and microphone, it won't cause an IRQ conflict with his onboard sound card.
ack-ack
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I have Windows, no sound card, and at first when i statred using it like a year ago it worked fine but after a month wierd stuff started happening
What kind of weird stuff? From looking at some of the Logitech posts in their forums, it seems they have some issues with their USB headset/mics in applications that use vox.
Since it is a USB headset, it won't cause an IRQ conflict with your existing on-board sound card. Also, since it is USB and it requires a powered USB port, it maybe an issue of not getting sufficient power. If you have one nearby or can get access to one, connect a powered USB hub (make sure the hub states 5Volts, which is the standard) to your computer and then plug the USB headset into the powered hub and test it to see if the problem exists.
If it does, disconnect it and again, if there is one available, connect a normal microphone to your onboard sound card and try that in AH and see if that boots you out of the game as well.
It also almost goes without saying that you should make sure that you are using the latest drivers for your USB headset. You can also test out the microphone using the the microphone wizard in Windows or through the DXDiag applet (click on the Network tab in DXDiag and click on the wizard button).
ack-ack
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At least you are using Windows XP. I dont know if it allows you to change the acceleration setting on a USB sound device but I do know on Vista USB headsets put too much load on the CPU which causes slowdowns and game stutters.
You can turn off your onboard sound in your BIOS (if you know how to do that).
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Ack-Ack, wierd stuff as in whever i attempt to talk it loggs me off, even if i like switched the range talk controll from say, f12 to 6, and i attempted to talk i would still be logged out
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Er, lol, how do i turn off my onboard sound in my BIOS
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Whenever I attempt to use the microphone by pressing f12 or t, it loggs me out of Aces High. Any ideas on what might be happening?
This happend to me with an older sound card the "wave in " device was checked in the settings
I unchecked it and problem went away
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I shall try that
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I tried with wve in off, still no work, cisco security agent told me this -
on UDP port 1900 from 192.168.1.4. The operation was denied.
1/11/2009 11:58:02 AM: The process 'C:\WINDOWS\SYSTEM32\SVCHOST.EXE' (as user NT AUTHORITY\LOCAL SERVICE) attempted to accept a connection as a server on UDP port 1900 from 192.168.1.1. The operation was denied.
1/11/2009 12:22:46 PM: The process 'C:\Program Files\HTC\Aces High II\aceshigh.exe' (as user hidden\hidden) attempted to start capturing media input from Logitech USB Headset\Mute|Microphone. The input was of type audio. The operation was denied and process terminated.
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any idea on what may be causing this?
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Your Cisco (norton) firewall. Turn it off.
Er, lol, how do i turn off my onboard sound in my BIOS
During startup of your system, before the Windows XP loading screen, look for an option that reads, "Setup". It should have an associated key next to it, such as F1 or F2. Press that key continually until a setup screen appears. Now look around the options (please don't change anything, it could seriously hurt your computer) and try to find something for onboard audio/sound. There should only be two options for it. Enabled and Disabled. Select disabled then exit the BIOS saving your settings.
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ok ill try it thanks
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By the way, would talking make any difference if i used a single USB headset with microphone, or do i need the pronged one?
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I'm sorry, that question might be easier to understand if re-phrased. I assume you're asking if it would make any difference if you're using a regular microphone that plugs into one of the audio slots or if you're using a USB headset's microphone that plugs into a USB slot?
That depends. On my system, for example, it does make a difference. For some reason my sound-card's recording volume is simply too low to hear anything, it came that way naturally. However when I use a USB headset's microphone the volume is just perfect.
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ummm ok that answers my question, i did the thing with going to the setup thing and i turned off integrated audio, Aces High now seems to be having a bit of a problem turning on
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it wont let me on AH, so i turned it back on
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Try it again only this time have your headset plugged in before you start AH. :aok
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it was plugged it
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Apparently onboard audio is all he has in that system except for the USB headset. Once again, did you try disabling the Norton Firewall?
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Well it was Integrated audio, not onboard audio (but i guess thats the same thing), and i dont know what the norton firewall is
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You mentioned you have some Cisco Security Suite or program on your computer. Typically that system uses Symantec's products, which in this case has, "Norton" written all over it. Look to see if you can find that Cisco Security Agent and disable any Anti-Virus machines or firewalls it might show you.
That should resolve the problem. After all, it's the security agent which reports the crash of Aceshigh.exe.
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Symantec AntiVirus? ok so where do i go to diasable anti-virus machines or firewalls
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I just mentioned it.... Look at your Cisco Security Agent to see if it shows you any anti-virus or firewall machines running. If not, see if it mentions anything about a different company such as Symantec, Norton, Grisoft, etc...
Yes, you do have a Cisco Security Agent, at least that's what you told us...
I tried with wve in off, still no work, cisco security agent told me this -
on UDP port 1900 from 192.168.1.4. The operation was denied.
1/11/2009 11:58:02 AM: The process 'C:\WINDOWS\SYSTEM32\SVCHOST.EXE' (as user NT AUTHORITY\LOCAL SERVICE) attempted to accept a connection as a server on UDP port 1900 from 192.168.1.1. The operation was denied.
1/11/2009 12:22:46 PM: The process 'C:\Program Files\HTC\Aces High II\aceshigh.exe' (as user hidden\hidden) attempted to start capturing media input from Logitech USB Headset\Mute|Microphone. The input was of type audio. The operation was denied and process terminated.
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Norton....OY!!! It has a bad habit of NOT disabling when you disable it. The only way to truly be sure it is disabled is to remove it from the computer.
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I dislike Symantec with a passion. If you can do it, (financially) switch to ESET NOD32. Their anti-virus will run circles around Norton any day. And if you're big on security, get their Smart Security package.
www.eset.com
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But Skuzzy the only way to remove it from the computer is to reinstall the operating system. :D
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You are so close to the truth it hurts.
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Try Norton removal tool. They have it on their site. If you cant reformat, that's the way to go. Make no mistake. Norton products are a virus in their own right. It causes more problems than 99% of the viruses it "protects" you against. Right now I just use windows defender and AVG. Seems to work pretty well without limiting my actions too much. On my gaming machine, i don't have anything actively running. I just keep windows up to date and occasionally do manual scans with AVG.
In my opinion no one should ever use any Norton products if they can avoid them. NRT is your friend if you cant reformat.
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
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....
That depends. On my system, for example, it does make a difference. For some reason my sound-card's recording volume is simply too low to hear anything, it came that way naturally. However when I use a USB headset's microphone the volume is just perfect.
Hmm, so your transmitting volume in AH (you speaking into your mic) was too low but the USB headset fixed that problem? Interesting if I understood that correctly.
I have this unique problem with AH in that it's the only game/program on my computer that requires me to boost and crank my transmitting volume to the roof in order for it to barely work (other people can hear me). I use a standard mic, been thinking about trying a different type if it would fix my mic problem.
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Well, it's different for every person in relation to their system, sound-capture device(s), and the type of microphone. However in my case my sound-card is somehow faulty and even with the recording volume at its maximum with +20 dB boost enabled it's more silent than a whisper. Talking with SoundBlaster about the matter just resulted in a run-around. Just when you thought you were getting somewhere you were dropped to block 1: Figuring out what's wrong.
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Well im not ssure if norton cisco thing did this, it worked well for a while then would cause problems, and i didnt install the cisco thing during that time
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As the game is updated security systems might think different things about it. I'm fairly certain if you disable the firewall and the AV machine while playing AH a lot of your problems are going to go away.
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aha, thanks ill try it
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I disabled all Norton products in my computer, when i tried to talk, same results
1/18/2009 8:26:19 AM: The process 'C:\Program Files\HTC\Aces High II\aceshigh.exe' (as user hidden\hidden) attempted to start capturing media input from Logitech USB Headset\Mute|Microphone. The input was of type audio. The operation was denied and process terminated.
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I disabled all Norton products in my computer, when i tried to talk, same results
1/18/2009 8:26:19 AM: The process 'C:\Program Files\HTC\Aces High II\aceshigh.exe' (as user hidden\hidden) attempted to start capturing media input from Logitech USB Headset\Mute|Microphone. The input was of type audio. The operation was denied and process terminated.
Is that a windows generated error? Maybe you have the windows security settings set high and its what is denying access.
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When was the last time you did a windows update? I noticed you only have service pack 2 and you probably have not done any updates in a while. Also, make sure whatever sound device you use has the latest drivers weather it is onboard or your logitech headset. The logitech headset latest drivers can be found on their website. Try a windows update 1st.
Another thing I noticed is these drivers are from 2004. usbaudio.sys drivers in DXDIAG. Maybe he also needs usb updated drivers?
I did a search on these drivers and there are a lot of reports of games crashing:
Sound Capture Devices
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Description: Logitech USB Headset
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: usbaudio.sys
Driver Version: 5.01.2600.2180 (English)
Driver Attributes: Final Retail
Date and Size: 8/3/2004 23:07:56, 59264 bytes
Cap Flags: 0x41
Format Flags: 0x444
Description: SoundMAX Digital Audio
Default Sound Capture: No
Default Voice Capture: No
Driver Name: smwdm.sys
Driver Version: 5.12.0001.5246 (English)
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He's using a USB headset and microphone, it won't cause an IRQ conflict with his onboard sound card.
ack-ack
He never stated till afterwards he had a logitch usb headset.
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I disabled all Norton products in my computer, when i tried to talk, same results
1/18/2009 8:26:19 AM: The process 'C:\Program Files\HTC\Aces High II\aceshigh.exe' (as user hidden\hidden) attempted to start capturing media input from Logitech USB Headset\Mute|Microphone. The input was of type audio. The operation was denied and process terminated.
Are you paying for that Cisco security application and the Norton products? Frankly they both stink and right now should be considered as viruses/malware themselves. Is it possible for you to uninstall the Cisco Security application and all Norton products replacing them with this (http://www.eset.com/smartsecurity/)? It's a much better choice considering it uses less system resources and is much better at defending your system.
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Um, ok i think this is whats causing it:
The process C:\Program Files\HTC\Aces High II\aceshigh.exe is attempting to monitor a multi-media device. Do you wish to allow this?
Apparently i accidently denied it. Is it possible to accept it? Btw, this message is NOT recent
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You have to find where this
The process C:\Program Files\HTC\Aces High II\aceshigh.exe is attempting to monitor a multi-media device. Do you wish to allow this?
error is coming from. Is it Nortons? Windows? Some other program? Thats where you need to go to "allow" the program to let AH access the multi-media device.
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WIndows is most likely
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take a screen shot and post it next time. If it is windows then it must be in the security settings. Hunt thriugh that section to find a place to allow or disallow programs from accessing media.
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MY MICROPHONE WROKS!!!!!!!!!!!!!!!!!!! :D :D :D
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what was it?
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I messed around with the cisco stuff and the audio and sound things, it worked last night, it still works, but when i talk, it only beeps and people dont hear me :cry
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Ok ok, its under control now, its all good, thank you all for helping me to solve this :rock