Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: crims on January 04, 2009, 03:55:15 PM

Title: New PC and Trouble
Post by: crims on January 04, 2009, 03:55:15 PM
I broke down and bought some stuff, New Motherboard, Memory, Hard Drive and Video card
Im Getting an Error when I launch AH from my Desktop.

Im Running Windows XP Service Pack 3

AMD Athlon 64 x2 Duel Core Processor 500+ 2.60 Ghz With 2 gigs of Ram

Im also using the on board video Card its an ATI x1200 Series. I have a PCI Express card in the box waiting to go if needed. I figured I wouldn't stop me from launching the game but may help in game play.

I have downloaded the Hotfix Patch & AMD CPU drivers from the info I got in the Sticky above < Still nothing >
I also tried the Quick Icon fix < Still nothing >

So Before I go into Regedit Fix, I quess my question is can I do it running Service Pack 3 or do I need to go back to SP2 Or do I need to go in another Direction.

Thanks As Always :aok

Crims   Aka Tom
Title: Re: New PC and Trouble
Post by: The Fugitive on January 04, 2009, 08:13:34 PM
whats the error? Do you have a sound card, with drivers installed? Game won't run without a sound card. Do you have at least DX9? Just a couple things to check.
Title: Re: New PC and Trouble
Post by: drdeathx on January 05, 2009, 02:40:21 AM
Delete the game and reinstall. Easiest troubleshoot idea. If it still happens, I am sure you will get other possible solutions. Make sure you didn't install Vista Aces High. I am unsure if that may be problem also.
Title: Re: New PC and Trouble
Post by: Skuzzy on January 05, 2009, 05:44:30 AM
Need to see a DXDIAG ouput.
Title: Re: New PC and Trouble
Post by: Chalenge on January 05, 2009, 02:27:17 PM
Delete the game and reinstall. Easiest troubleshoot idea. If it still happens, I am sure you will get other possible solutions. Make sure you didn't install Vista Aces High. I am unsure if that may be problem also.

There is no 'Vista Aces High.' Thats a link to tell Vista users how they 'should' install AH on a Vista machine.
Title: Re: New PC and Trouble
Post by: Skuzzy on January 05, 2009, 03:05:25 PM
Correct Chalenge.  There is no special version of Aces High II for Vista.  We only put a special instruction page up for Vista users so they would be told about the problems when installing an application in the "Program Files" folder.
Title: Re: New PC and Trouble
Post by: crims on January 05, 2009, 07:17:54 PM
Need to see a DXDIAG ouput.

Ran DXDIAG looks like the on board Audio is not working. Went into Device Manager seems I have 2 problems there.
1 is SM Bus Controller
2 is High Definition Auto Driver setup

Not much time tonight to work on these will try tomorrow

Thanks

Tom

PS  Skuzzy after I get that fixed and it still doesn't work should I E-Mail the DXDIAG report to you?
Title: Re: New PC and Trouble
Post by: Skuzzy on January 06, 2009, 05:53:19 AM
If you get the drivers loaded and still have issues,, then yes, please send me the DXDIAG output.
Title: Re: New PC and Trouble
Post by: crims on January 08, 2009, 01:46:25 PM
Well the only problem I have now is the High Definition Sound.

Still having the same problem. So question is Is Fugitive right? I have to have a sound card or On board sound working?

Skuzzy I will email you with the Error file I get when launching and the DirectX file.

Thanks

Tom

 
Title: Re: New PC and Trouble
Post by: Skuzzy on January 08, 2009, 02:19:46 PM
Aces High II requires a functioning DirectX supported sound card.  If DXDIAG is saying there is not sound card, then the game cannot work.
Title: Re: New PC and Trouble
Post by: crims on January 08, 2009, 02:25:15 PM
Rgr. So no need in sending you anything   :D

Thanks

Tom
Title: Re: New PC and Trouble
Post by: The Fugitive on January 08, 2009, 03:32:12 PM
Well the only problem I have now is the High Definition Sound.

Still having the same problem. So question is Is Fugitive right? I have to have a sound card or On board sound working?

Skuzzy I will email you with the Error file I get when launching and the DirectX file.

Thanks

Tom

 


oh come now, that isn't a question !   :D
Title: Re: New PC and Trouble
Post by: crims on January 08, 2009, 03:39:03 PM

oh come now, that isn't a question !   :D

Lowers Head in shame ......... Fixed the HD Sound problem ....... Still DirsectX shows no sound card Off to get a Sound card  :D

Crims

 
Title: Re: New PC and Trouble
Post by: Ack-Ack on January 08, 2009, 05:42:28 PM
Before you install the new sound card (if you haven't gotten it already, I highly recommend the X-fi Extreme Gamer version, not the Fatal1ty version), make sure that you've uninstalled the onboard HD sound in your BIOS.


*edit* when I mean uninstalled, I should have stated 'disabled' instead.



ack-ack
Title: Re: New PC and Trouble
Post by: crims on January 08, 2009, 06:43:46 PM
Just got home....funny I did buy a Sound Blaster X-Fi Xtreme Audio.

So I went into BIOS And Disabled the HD Audio Azalia Device.

Then I enabled the Auto Detect PCI Slot.   I figured it would work .................  Nope  :furious

I start Winblows and it says FOUND NEW HARDWARE

I put the CD that came with the Sound Card Hit Install and get the message

Setup is unable to detect a supported Product on your system. Please ensure that your product is properly installed before running setup.

Well Off to the Creative WEB site   any Ideas  :pray

Tom
Title: Re: New PC and Trouble
Post by: Ack-Ack on January 08, 2009, 09:06:42 PM
You may have to go the old school route and manually add it.  In the control panel click on Add New Hardware, click Next and the wizard will search for the new hardware.  When it doesn't find it, it will pop up a screen asking if you've already installed the hardware or not (make sure the card is already installed).  Select the option that says the hardware is installed.  You'll then get an option of devices and scroll down until you find the devices for the soundcard.  Select that and it should then bring up a manufacturer's list.  Scroll down until you find Creative and then click on "Have Disk" (make sure the CD with the drivers are is in the CD drive) and then browse the CD until you find the correct .inf file (it will usually be in the Drivers folder in the CD) and select the appropriate .inf file.  You should now have the option in the Model (product list) for the X-FI sound card.  Select it, follow the instructions and hopefully it will work.

Also, make sure that your onboard sound is completely disabled in your BIOS and in the Device Manager (just need to select the Disable this... in the properties).  Also, check to make sure that you don't have any other devices using the same IRQ to avoid any IRQ conflicts.

anyway, that's what I had to do when I slapped in my X-FI into my new system.


ack-ack
Title: Re: New PC and Trouble
Post by: Getback on January 09, 2009, 07:51:51 AM
Hate to ask but did you install all the drivers for your mainboard?
Title: Re: New PC and Trouble
Post by: crims on January 19, 2009, 07:28:49 PM
All fixed Thanks for the Help  :aok

Until the next time I have a bright idea :rofl


Crims