Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: Colt44 on February 05, 2009, 10:33:23 AM

Title: Comcast Tier two
Post by: Colt44 on February 05, 2009, 10:33:23 AM

Does anyone have any Idea how I can get past the dopes at Tier one support at comcast... they are starting to tick me off....  They say there is no Tier two support...

Any suggestions on how to circumvent the system would be appreciated.

Title: Re: Comcast Tier two
Post by: Ack-Ack on February 05, 2009, 01:38:50 PM

Insist on speaking to a supervisor.


ack-ack

Title: Re: Comcast Tier two
Post by: DCCBOSS on February 06, 2009, 06:07:59 AM

You need to ask for a tier two technician or ask to escalate this to a tier two tech, you must give them the IP address that you want them to look at and tell to ping it themselves the level one tech will realize that you need to talk to tier two tech at that point usually.

Title: Re: Comcast Tier two
Post by: Colt44 on February 06, 2009, 08:49:13 AM

Thanks DC...that worked... However, Im now in a holding pattern waiting for the tier two rep to call me.... At least they now admit that there are tier two reps....they initally told me there was no such thing....  I will make it my calling to pester the living snot outta these guys until I get some answers....  :devil

Thanks for the advice.

Title: Re: Comcast Tier two
Post by: dashed on February 10, 2009, 06:00:04 AM

Makes friends with a local Comcast syseng !!!!!    ;)

I did, it helps.

Dashe