Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: Chalenge on February 06, 2009, 03:08:51 PM

Title: More issues - Ping
Post by: Chalenge on February 06, 2009, 03:08:51 PM

Is ATT/Bellsouth acting up now? I dont know how to read pingplots.  :frown:

(http://i447.photobucket.com/albums/qq197/Chalenge08/PP2.jpg)

Title: Re: More issues - Ping
Post by: Skuzzy on February 06, 2009, 03:20:20 PM

Hop #19 you can ignore as it represents the return trip back to your computer and unless I run a trace, you cannot know what hop is really causing the packet loss.

However, your hops 5 and 7 look suspect and probably are also the problem on the return trip.

I would contact Bellsouth and point them at this and ask them for an explanation.

Good luck.

Title: Re: More issues - Ping
Post by: Chalenge on February 06, 2009, 03:44:01 PM

Well of course when I get them on the phone the equipment straightens up and works without a hitch! Ive had three discos this afternoon and that is very unusual.

EDIT: Typical run around Skuzzy. Customer no service and then brush them off to eChat and dont answer the request.

Title: Re: More issues - Ping
Post by: Skuzzy on February 06, 2009, 04:51:19 PM

I feel your pain as I get the same thing from AT&T.  It takes a lot of screaming and hollering to get any attention.