Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: Jayhawk on March 11, 2009, 10:26:25 PM

Title: Host Connection Lost
Post by: Jayhawk on March 11, 2009, 10:26:25 PM

I have been loosing my host connection quite a bit recently.  I was told to use pingplotter and here's what I got:

(http://i666.photobucket.com/albums/vv23/Jayhawk1/wwwhitechcreationscom.png)

Title: Re: Host Connection Lost
Post by: Jayhawk on March 11, 2009, 10:27:11 PM

btw, this isn't comcast

Title: Re: Host Connection Lost
Post by: The Fugitive on March 12, 2009, 08:11:36 AM

first try resetting your router and modem....unplug them for a minute then plug them back in one at a time modem first. Then run ping plotter again, this time run it for 5 or 10 minutes to get a better sampling.

Title: Re: Host Connection Lost
Post by: Jayhawk on March 12, 2009, 12:24:03 PM

Ok I'll give that a shot and post my results.

I appriciate the help, sometimes this internet stuff is so far over my head I need FAA approval just to think about it. ZIING

Thanks again
-Jayhawk

Title: Re: Host Connection Lost
Post by: Jayhawk on March 13, 2009, 10:52:01 PM

Alright here are two different charts from two different nights.

(http://i666.photobucket.com/albums/vv23/Jayhawk1/wwwhitechcreationscom-1.png)

(http://i666.photobucket.com/albums/vv23/Jayhawk1/wwwhitechcreationscom2.png)

Title: Re: Host Connection Lost
Post by: Skuzzy on March 14, 2009, 06:31:47 AM

I cannot do a traceback to you as I have taken some time off.

Even without the traceback, your packet loss is unacceptable.  As it happens in Sprint's network, I suggest getting them the information in that Ping Plot and standing on thier heads until they get it fixed.

Title: Re: Host Connection Lost
Post by: BaldEagl on March 16, 2009, 11:39:06 PM

I was getting disco'd last night and logged off.  I ran ping plotter and was seeing packet loss.  Nothing's changed on my machine.  Comcast.

Title: Re: Host Connection Lost
Post by: Sincraft on March 19, 2009, 07:39:05 PM

Odd your first hop is 10%.  Something is not right off the bat working from your computer through your router.  Could be the cable connection to your house.

I would suggest checking your signal quality to your cable modem.  You do this by finding the brand of your cable modem, getting the default IP address from the net, then plugging directly into your cable modem.  Restart your cable modem and hit the IP address.  Jot down the signals you get and research to see what this translates to.  Anything below par should be reported as line trouble.  Be warned though that if it's inside your house they WILL charge you.  So if you have a laptop, I would confirm your poor signals at the box outside where it comes into the house.  BIG pain in the butt but you'll be able to find out what signal you get there too.  If it's better outside then you will need a new line from outside to in.  If it's still bad then you have a printout you can show them.  They can use their meter to test and will probably find a weak signal too.  If they don't...ask them to show you the results, if they refuse, call and ask to have a supervisor sent out.

The other hops are obviously bad too.  but nowhere near as bad as mine.  2 hops with 50% packet loss on both.  Horrible.  Makes scoring hits very tough.