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Help and Support Forums => Technical Support => Topic started by: YankZulu on April 16, 2009, 08:37:06 PM

Title: New Installation of AH - Using Same Account?
Post by: YankZulu on April 16, 2009, 08:37:06 PM

I had to rebuild a hard drive.  Put AH back on it, but the login ID and password I have used for quite some time is not working.  How do I get back in with my account info?

Thanks

Title: Re: New Installation of AH - Using Same Account?
Post by: The Fugitive on April 16, 2009, 09:02:13 PM

if you know your login name you can hit the resend password button. Check your email you registered with a few minutes later and you should have it. If you can remember, just give HTC a call in the morning and they will help you out.

Title: Re: New Installation of AH - Using Same Account?
Post by: YankZulu on April 16, 2009, 09:08:36 PM

Quote from: The Fugitive on April 16, 2009, 09:02:13 PM

if you know your login name you can hit the resend password button. Check your email you registered with a few minutes later and you should have it. If you can remember, just give HTC a call in the morning and they will help you out.

yep, tried that.  Same login and password I used before the rebuilding.  I tried to use the same but it doesn't work.  Actually, the account information sent from AH has the identical information I'm entering.  but, when i try to enter it to enter the game, the account says it was deleted?  But, if it was deleted, how's it sending me the info?

 :cry

 ;)

Title: Re: New Installation of AH - Using Same Account?
Post by: Skuzzy on April 17, 2009, 05:57:29 AM

It is sending you the email letting you know the account you want to use is deleted.  If you want more information, I would suggest you contact Carrie (billing@hitechcreations.com 817-251-1540) and she will be able to fix you up.

Given the circumstances, I would suggest getting her the credit/debit card number to insure the correct account is being delat with.