Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: mtn-paradoc on May 12, 2009, 10:26:46 PM
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morning, i can log in but then I get the black screen , then " cannot connect toi host try alt route?", then, cannot connect to host"
called my server, their tech guy says alls good here....any ideas?
I re down loaded ah again....nothing. same black screen.
any help would be great.....fso's are friday
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hit the windows key while the screen is black, see what happens
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make an exception to let AH thru your firewall, especially after a install.
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If you're using Vista and have Aces High installed in the default location (C:\Program Files\HTC\Aces High II\) then that might be your problem. Try moving the entire Aces High II folder to a location such as: C:\Games\HTC\
Let us know if that does the trick.
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i hit the window key and windows started up. but same black screen.
im running windows xp home on my puter.
called the tech guy again, i can get into everything but the online arena....he says that the server is fine.
i disabled my firewalls and disabled the antivirus.....this is killing me. i was flying two weeks ago!
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Could you perform a ping plot to HTC's MA servers? Run it for at least 10 minutes to get some decent results. After you retrieve the results please post them here.
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ok...whats a ping plot?
im a fireman....burning houses...ok, burning cars....ok....ping plot??????
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A ping plot is simpler than it sounds.
In fireman lingo, a ping would be like testing your connections on your breathing aparatus, or all the hose connections from the nozzle (aka: your computer) to your engine/hydrant (the server) for leaks, breaks or intermitent interuptions in the lines. Except here it's your computer (ie: the nozzle on the fire hose), the nodes (also called servers) that various internet companies use to get your connection from one place to another (ie: the various pumps/engines and split-offs on the hose), and the server located at HTC that you're trying to connect to (ie: the hydrant or tank of water).
A ping plot is using an aplication that for 10 minutes (or however long you want) would be testing your connections for leaks and intermitent interuptions and then recording them (that's the "plot" part of it, plotting it means it's repeatedly pinging and then recording the results so if the pressure/connection drops during the test and you're gettign a cup of coffee, it's recorded for you to see/review after the test is complete).
http://www.pingplotter.com/ is the software. And then all you need is the IP adress of the server your testing/pinging (I don't know it off the top of my head, but it's located around this forum). Run it and share the results with us.
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Here's the IP address to some of the MA servers:
206.16.60.39
Simply run a trace on it for 10 minutes afterward stopping the trace then navigating to Edit>Copy as Image. Afterward you can go to Start>(All) Programs>Accessories>Paint. Once inside paint navigate to Image>Attributes. Reduce the width and height to 1. This will make the image extremely small, but when you paste the image just copied from Ping Plotter, the borders will expand just enough to show the entire image. Now navigate to Edit>Paste. Afterward you should have an image of the Ping Plotter results. Now you can save the file to a location such as your desktop. Then upload that file to an image server such as ImageShack (http://www.imageshack.com), retrieve the image's direct link, and either paste that image here using the [img][/img]
tags or by simply pasting the direct link to the image.
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Target Name: www2.hitechcreations.com
IP: 70.87.104.98
Date/Time: 5/17/2009 6:07:53 PM
1 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms [192.168.1.254]
2 * * * * * * * * * * [-]
3 * * * * * * * * * * [-]
4 * * * * * * * * * * [-]
5 * * * * * * * * * * [-]
6 * * * * * * * * * * [-]
7 * * * * * * * * * * [-]
8 * * * * * * * * * * [-]
9 * * * * * * * * * * [-]
10 * * * * * * * * * * [-]
11 * * * * * * * * * * [-]
12 * * * * * * * * * * [-]
13 * * * * * * * * * * [-]
14 * * * * * * * * * * [-]
15 98 ms 97 ms 98 ms 98 ms 98 ms 97 ms 97 ms 98 ms 98 ms 98 ms 62.68.5746.static.theplanet.c om [70.87.104.98]
hows this?
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You are running a trace to the WEB server. It has nothing to do with getting logged in and playing the game.
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Target Name: www2.hitechcreations.com
IP: 70.87.104.98
Date/Time: 5/17/2009 6:07:53 PM
1 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms [192.168.1.254]
2 * * * * * * * * * * [-]
3 * * * * * * * * * * [-]
4 * * * * * * * * * * [-]
5 * * * * * * * * * * [-]
6 * * * * * * * * * * [-]
7 * * * * * * * * * * [-]
8 * * * * * * * * * * [-]
9 * * * * * * * * * * [-]
10 * * * * * * * * * * [-]
11 * * * * * * * * * * [-]
12 * * * * * * * * * * [-]
13 * * * * * * * * * * [-]
14 * * * * * * * * * * [-]
15 98 ms 97 ms 98 ms 98 ms 98 ms 97 ms 97 ms 98 ms 98 ms 98 ms 62.68.5746.static.theplanet.c om [70.87.104.98]
hows this?
That's a single trace/ping/test to the HTC website server. You're close.
1) We want you to run a test on the actual server that runs/hosts the multiplayer gaming for AH (which is a completely seperate server/system than the one used to host just HTC's website and is likely physically located somewhere else in Texas/the world). Try doing this test again to the IP address Denholm provided ( 206.16.60.39 ), that is one of the actual servers HTC uses for hosting the mutliplayer gameplay.
2) We would preffer it if you would run multiple pings over a determined length of time and record those results for us to review (aka: a ping plot. Probabley the easiest means of doing this is using the free tool/application we suggested above, and then following Denholms instructions for posting the results online). In trying to explain this the best I can in fireman terms, I hope I don't fail misserabley: Lets say you have to test (ping) a fire hydrant on your job one day. You need to test it's pressure and monitor (plot/record) it for 10 minutes straight to ensure there is no interuptions or variation in the water pressure during that time of the test. A single quick half-second continuity test/check won't cut it, because while there may be adequate pressure when you first open the valve on the hydrant, after a little while it could drop dangerously low. So, back to normal terminology, we really need you to run the ping plot, because even though the first ping or first hundred pings go through fine, during a given duration of time the connection (water pressure) might start to dwindle down to a dangerous level. It's the only way to for sure know that the connection between you and the AH mutliplayer server is solid and stable enough for steady/constant uninterupted play.
And one last thing, unlike water/air in a hose/pipe, a ping on the internet records the various places it is being bounced through. This enables us to review the ping's data and (if a problem does occur in your connection) track down the problem instantly. It would be as if a water-molecule could tell you, after traveling through all the pumbing to the hydrant, that the water pressure was fine until it passed through a split in the piping under the intersection of 5th and Main Street... or more precisely, that the last thing it went through without a problem was the split at 5th and Main, but it never reached the split at the next intersection (so you know the problem is between X and Y or at Y).