Aces High Bulletin Board
General Forums => Aces High General Discussion => Topic started by: Gorf on July 02, 2009, 08:03:27 PM
-
This is sad.
I have health issues that I need to resolve and need to focus my money on. At Blizzard and EA, All I had to do is stop the charge method and I can come back later and I lose nothing at all.
At HiTech.. NOooo You lose your callsign, your squad affiliation everything. MY LORD that is pisss poor customer service. Its giving the image for HiTech that "Give us your money, we don't care if your dieing and have been with us for years.. if you not going to pay.. GET OUT"
I talked to the Blizzard support and you know what they said.. "Your profile is a simple database entry which is bascialy a .txt file about 23 to 75kb at most. THATS IT!
What gives!!
If HTC wants a suggestion they should live and breath by, if the want to draw people in.. THEN FOLLOW THE LEADERS in the industry. Make the profiles permanent.
-
At the very least they should keep them for like two months. After that then they should delete them. After things that are beyond our control happen and sometimes you have to shift funds around and well let's face it games and what not are the things that get the axe first.
-
You might have worked something out with them if you had called...
Anyway, good luck with your health.
-
a simple phone call woulda helped ur situation allot more than childish rants here in public
good luck getting help after belittling their company :confused:
-
Call.
-
Its like not paying the gas bill. Eventually the gas is turned off. Reconnection costs more that the monthly payment not unlike you were a new customer alltogether.
-
A member for 10 years and you didn't no better than to just call HTC instead of coming to the forums?
Insert insulting comment here---->
-
It's cartoon airplanes and perk points. You can get your name back, get your CO to invite you back, and earn more points. If you had a crap load of perk points, you didn't need them anyway. Complaining about a company, without actually talking to them first, is weak. Ripping on them on their forum, is weaker still.
Anyway, good luck with whatever health issue is less important than your cartoon airplane account.
-
This is sad.
I have health issues that I need to resolve and need to focus my money on. At Blizzard and EA, All I had to do is stop the charge method and I can come back later and I lose nothing at all.
At HiTech.. NOooo You lose your callsign, your squad affiliation everything. MY LORD that is pisss poor customer service. Its giving the image for HiTech that "Give us your money, we don't care if your dieing and have been with us for years.. if you not going to pay.. GET OUT"
I talked to the Blizzard support and you know what they said.. "Your profile is a simple database entry which is bascialy a .txt file about 23 to 75kb at most. THATS IT!
What gives!!
If HTC wants a suggestion they should live and breath by, if the want to draw people in.. THEN FOLLOW THE LEADERS in the industry. Make the profiles permanent.
agreed....
-
I have to say that even though I can see why they do it (as an incentive not to drop your account and continue to collect your $) it is kind of sad. Often other life priorities take over. I'd be bummed if I dropped out for a while and came back and someone else was BaldEagl and I couldn't fly my AR234's or drive my Tigers and Shermans. I mean just how big a database/administrative issue can it be? I could see clearing the files after a reasonable length of time though... maybe 6 months to a year.
I wonder whether the current policy results in more or less revenue for HTC. They make it harder to leave but they also make it harder to return having to sign up for a new account and start over again.
[EDIT] I could also see an exception for the two week accounts vs. someone who's been a customer for a year lets say.
-
What would they gain by reserving IDs for people who can't or aren't willing to pay? (and how, as a business owner, do you differentiate?) I don't mean to sound like an ass, I'm just curious about your perspectives.
-
What would they gain by reserving IDs for people who can't or aren't willing to pay? (and how, as a business owner, do you differentiate?) I don't mean to sound like an ass, I'm just curious about your perspectives.
Simple answer: Goodwill
-
Waxing philosophical there, pardon me. Apparently it doesn't make good business sense. I don't see how it would.
-
I'm sure he already called and that is why this post came out........and as a 10 year vet I think that in certain circumstances like his there should be a little lead way. It's not like he's a summer time squeeker, but saying that I do think that there should be a time limit on how long they hold it. I don't think it would be fair to HTC to hold a profile for 2 or 3 years. But because he has been playing for so long I think they should make an exception in this case. :salute
-
uuuuuhhhh Big to do about nothing.
-
Just stop paying your account they lock your name. You lose your perk points but you get to keep your name. I stopped flying for a while and when I came back all I had to do was call and they reinstated my name and added it to my new account. You have to of course pay the old bill first. A simple call will fix most problems with HTC...
-
.
-
Just stop paying your account they lock your name. You lose your perk points but you get to keep your name. I stopped flying for a while and when I came back all I had to do was call and they reinstated my name and added it to my new account. You have to of course pay the old bill first. A simple call will fix most problems with HTC...
Iv done this a few times but there was never an 'old bill' since when you pay your monthly bill its for that upcoming month not the last one.
-
As many have said, a call would have been better then a BBS rant.
If perk points are that big a deal, you can have mine. I don't use em anyway.
-
unlike MMORPG where you need to grind for several months to level your cartoon hero, there is nothing to loose in AH, except perhaps the perks points. Lets face it, perk points are useless and most players have thousands or even ten thousands of them that they never use. As for the call-sign, it used to be that if you canceled your account, the call-sign remained unavailable for new accounts. All you had to do is call/email HTC and they will write it off from the "already used " call-sign list and reset your current one so you can take it again.
If HTC free all the dead call-signs recently, this is a good thing to do once in a while. With the relative short (8 characters) length and the need for it to be readable and pronounceable it get harder and harder to find a free one as time goes by.
-
All you had to do is call/email HTC and they will write it off from the "already used " call-sign list and reset your current one so you can take it again.
I think there is no such list anymore since we were enabled to change callsigns on our own within the game. When I gave up my callsign, it was immediately "available" when I checked it in Oclub.
-
If HTC wants a suggestion they should live and breath by, if the want to draw people in.. THEN FOLLOW THE LEADERS in the industry. Make the profiles permanent.
pssss, HTC IS the leader in this type on online game play. And they got that way by NOT doing what the others do. If perk points are what you want I'll give you mine as I don't want them. :salute
-
The funny thing is Htc has the best customer service I have ever been around :aok I had a problem at the bank were someone stole all the debit card numbers so the bank had to reissue new cards to all the card holders..Anyway I called Htc and they kept my account up and running for 3 weeks :salute This is not the first time I have called them either.. I had some weird issues with my pc about 3 years back and I believe it was Skuzzy I talked to who spent 15 minutes explaining how to fix my problem :D I don't no of any other out fit were ur going to get customer service from one of the developers... Example--- I also played ww2 online :o Guess what? You would probably have better luck getting in contact with the president of the united states than with them :eek: I would like to tell u how sorry I am that those mean Htc folks do not care about there customers ,but that would just be a lie...U did it to urself.. I am confident that one call would have resolved your rant.... I wish you luck on your heath issues :salute
-
The OP has a very valid point, every other online game I’ve played doesn't wipe your account from existence because you want a week or two break.
-
The OP has a very valid point, every other online game I’ve played doesn't wipe your account from existence because you want a week or two break.
Perhaps, but I've never spoken to a developer of any other game I've played (as Trigg said)... A 10 year vet? I have no doubt a polite, private phone conversation would have taken care of this.
-
Actually, Gorf is right.
I was floundering around in this game, frustrated, not being to get online at regular times, not being able to hook up with trainers etc, so I decided to cancel my account for awhile and concentrate on learning every aspect of this game offline until I was able to find the time to make it worth even the small sum of 15 bucks a month.
I called and asked if my account could be suspended for a month or 2 and was told my only option was to just cancel.
-
Hi Gorf. Long time! :salute Good luck with your health issues. Look me up if you come back to the game.
You could always change your handle to Frog. ;)
Frodo
-
Actually, Gorf is right.
I was floundering around in this game, frustrated, not being to get online at regular times, not being able to hook up with trainers etc, so I decided to cancel my account for awhile and concentrate on learning every aspect of this game offline until I was able to find the time to make it worth even the small sum of 15 bucks a month.
I called and asked if my account could be suspended for a month or 2 and was told my only option was to just cancel.
No offense, but apples and oranges... Long-time customer/short-time customer... Health issues/Lack of enjoyment.
-
No offense, but apples and oranges... Long-time customer/short-time customer... Health issues/Lack of enjoyment.
:aok
-
I'm so getting sick of these rants... Arena Caps, ENY, HOing, Collision model sucks, picking, running ad infinitum, ad nauseam. There's a simple answer, if you don't like the way things are set up with AH2 and you've honestly tried your best to communicate your opinion to Hitech and they wont change or their answers are not to your satisfaction........ VOTE WITH YOUR DOLLARS.
Leave the game and quit killing us with your rants on this board. If your gripe is legitimate, more people will leave the game and force the company into changing. If not, then we will be spared the constant whining and have one less dweeb in our community.
Ok, back to setting off my illegal fireworks. Happy 4th everyone!
-
I took a 4 year break, called HTC and asked if my name was still available. They said yes, I signed up later that day. If someone else had it, I would have simply used another name. No big deal it's just a game.
-
When I deployed to Iraq I called and spoke to HT and they were kind enough to hold my profile. No issues. The hold was not open ended or anything. I had a date that I would return. It is amazing what actually happens when you call real people and speak to them on the phone and explain your unique situation. What a novel concept. A heartless money grubbing company....I think not.
-
No offense, but apples and oranges... Long-time customer/short-time customer... Health issues/Lack of enjoyment.
Yeah, I hear ya,
It wasn't a big deal, I'm just hoping my in game name is still available when I come back.
-
When I deployed to Iraq I called and spoke to HT and they were kind enough to hold my profile. No issues. The hold was not open ended or anything. I had a date that I would return. It is amazing what actually happens when you call real people and speak to them on the phone and explain your unique situation. What a novel concept. A heartless money grubbing company....I think not.
:aok
-
(http://i63.photobucket.com/albums/h141/whiteman78/gifs/giveadamnprogress8kx.gif)
-
What Tr1gg and Vudak said. HTC customer service is 2nd to none.
If they can’t, or choose not to hold a call sign, such is life. They certainly have the prerogative to keep or not to keep call signs for long time or short time customers should they choose to. If you want to toss the baby out with the bath water that will be your mistake.
Hope your health improves.
-
Yeah, I hear ya,
It wasn't a big deal, I'm just hoping my in game name is still available when I come back.
Why not come back now? If you can't find a trainer, just ask a vet to take you into the DA/TA. If you notice, these forums are normally full of complaints about how "the game isn't fun anymore," because "no one knows how to fight." Most of those complaining would fall over themselves to help bring you to competency. You are the future, after all.
Come back, tune 200, get called a name, and then ask the person who called you that to show you a better way. Be polite, and most will go. I'll bet in 1/2 an hour you'll go from thinking the guy was a loud-mouthed jerk to thinking he's an alright person, too.
-
Actually, Gorf is right.
I was floundering around in this game, frustrated, not being to get online at regular times, not being able to hook up with trainers etc, so I decided to cancel my account for awhile and concentrate on learning every aspect of this game offline until I was able to find the time to make it worth even the small sum of 15 bucks a month.
I called and asked if my account could be suspended for a month or 2 and was told my only option was to just cancel.
:salute I too have had alot of frustration and quit numberous times until I end up coming back(at least 6 times) :lol And have never failed to get my Cpid back. No matter how foolish the reason HTC has always been polite and helped me out.
-
Why not come back now? If you can't find a trainer, just ask a vet to take you into the DA/TA. If you notice, these forums are normally full of complaints about how "the game isn't fun anymore," because "no one knows how to fight." Most of those complaining would fall over themselves to help bring you to competency. You are the future, after all.
Come back, tune 200, get called a name, and then ask the person who called you that to show you a better way. Be polite, and most will go. I'll bet in 1/2 an hour you'll go from thinking the guy was a loud-mouthed jerk to thinking he's an alright person, too.
It was my own lack of time that prevented me from getting help with trainers and what not, once things slow down for me on the work/home front I'll be back.
You can count on it!!
-
:salute I too have had alot of frustration and quit numberous times until I end up coming back(at least 6 times) :lol And have never failed to get my Cpid back. No matter how foolish the reason HTC has always been polite and helped me out.
Only coz nobody wanted that name !!!!<G>
-
See Rules #4, #6
-
See Rule #4
-
Did anyone ever consider, that with the new name change utility in the Oclub that lets you change your name online, that HTC can NOT suspend an acct without fouling up the works?
Not to mention if they do it for one, and not for another all the favoritism comments, etc.
If you actually have a problem that they can solve, their customer service is second to none.
It just seems to me that you were asking for something they can't do.
-
another +1 for the "give them a call" option. A quick conversation with them will probably go much further than you think. :aok
-
Did anyone ever consider, that with the new name change utility in the Oclub that lets you change your name online, that HTC can NOT suspend an acct without fouling up the works?
Not to mention if they do it for one, and not for another all the favoritism comments, etc.
If you actually have a problem that they can solve, their customer service is second to none.
It just seems to me that you were asking for something they can't do.
People can still pay by check...
Polite people who can keep secrets get far in life :aok
-
i have lots of perks, fighter and bomber. :D
no point in me using them i am just as rubbish in a perk plane :x
-
What Tr1gg and Vudak said. HTC customer service is 2nd to none.
If they can’t, or choose not to hold a call sign, such is life. They certainly have the prerogative to keep or not to keep call signs for long time or short time customers should they choose to. If you want to toss the baby out with the bath water that will be your mistake.
Hope your health improves.
But am curious as to why past historical data goes with it. Not sure how it all works, but why does past stats and squad affiliations for each tour get taken with it. I would think that tour stats wouldn't be tied into the "open" database and be adjusted along with it. When someone leaves, account deleted or squad affiliation changes, their past historical data changes with it. Until recently, I always figuired that past tour stuff was just a final snapshot of that tour and not tied into the active database.
-
Its not hard to keep account info after the account has expired and in the cancel section just put an option to keep the account info if you are leaving for a short period of time. Purge the accounts after a year of inactivity and thats that.
Of course the name and perk points are not really an issue since you can earn them, and unlike other MMOs, its not like your character is semi-unique and you spend weeks, months or years (in the case of eve for example) skilling, collecting, gathering, training. In AHII you still get to fly the same planes, dl the same skins and sounds and so on - so in the end, its just not really a big deal to keep all that info.
the argument goes both ways - keeping the acct. info is practically free (the community is jsut not large enough) but at the same time, there is practically nothing lost in losing your acct either. Now if this game were more MMOish. . . then I could understand being more upset, but its not.
-
Its punishment,............obviously it would be easy to hold your creditcard #, and simply let you log back in.
But the crew are lonely, and desperatly need SOMONE to talk to on the phone...
Naaaah, its punishment, you should have spent your dough on aceshigh instead of that shiny new drumset thats in my garage!!!! oh sry... :x