Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: Jappa52 on August 07, 2009, 08:43:41 PM

Title: white screen?
Post by: Jappa52 on August 07, 2009, 08:43:41 PM: When I start the game up and click on video settings it gives me a white screen followed by an error message notifying me that AH2 has encountered a problem and needs to close. I have restarted the comp but that doesnt seem to help. Any ideas on how to fix this problem?
Title: Re: white screen?
Post by: Masherbrum on August 08, 2009, 12:44:18 AM: I've had this happen only 3 times since the New Version has been released.
Title: Re: white screen?
Post by: Skuzzy on August 08, 2009, 06:12:15 AM: Need a DXDIAG output.
Title: Re: white screen?
Post by: Masherbrum on August 08, 2009, 06:51:11 AM: Quote from: Masherbrum on August 08, 2009, 12:44:18 AM
I've had this happen only 3 times since the New Version has been released.

I should add, I was just playing in Orange, not in Video Settings or the like.
Title: Re: white screen?
Post by: Jappa52 on August 08, 2009, 09:00:53 AM: I am having some stuttering in game as well. I was running the omega drivers but downloaded the new nvidia last night which seems to have calmed the my frame rates down a bit. Thank you for your help.

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System Information
------------------
Time of this report: 8/8/2009, 08:52:39
Machine name: ALPHA4DACD0EA75
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)
Language: English (Regional Setting: English)
System Manufacturer: HP Pavilion 061
System Model: EX276AA-ABA a1540n
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4200+, MMX, 3DNow (2 CPUs), ~2.2GHz
Memory: 3582MB RAM
Page File: 527MB used, 6890MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 8600 GTS
Manufacturer: NVIDIA
Chip type: GeForce 8600 GTS
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0400&SUBSYS_048019F1&REV_A1
Display Memory: 256.0 MB
Current Mode: 1920 x 1200 (32 bit) (60Hz)
Monitor: SyncMaster 2433BW(Analog)
Monitor Max Res: 1920,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0011.9038 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 7/14/2009 13:54:00, 5842816 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 7/14/2009 13:54:00, 7741664 bytes
Device Identifier: {D7B71E3E-4740-11CF-0F59-8B2400C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0400
SubSys ID: 0x048019F1
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
Title: Re: white screen?
Post by: Denholm on August 08, 2009, 09:33:31 AM: Have you tried reducing your paging file to 2GB max? Just something to try.
Title: Re: white screen?
Post by: gyrene81 on August 08, 2009, 12:05:08 PM: Just got the WSOD crash in LW blue...strange...10 alt, puffy ack from ships...then white screen crash.
Title: Re: white screen?
Post by: Jappa52 on August 08, 2009, 04:10:19 PM: Quote from: Denholm on August 08, 2009, 09:33:31 AM
Have you tried reducing your paging file to 2GB max? Just something to try.

I changed it to 2GB when I first started playing with no effect. If you think it would help I will give it another go...

Looking at my dxdiag can you tell me what I should be able to run graphics wise in AH?
Title: Re: white screen?
Post by: Denholm on August 08, 2009, 04:20:22 PM: No. I haven't touched the new version. You do have the graphical processing power for the advanced graphics, though.
Title: Re: white screen?
Post by: LLv34_Dictonius on August 08, 2009, 11:15:12 PM: I don't know if this is related to the problem, but yesterday I tried to run AHII with no audio (disabled sound card from Hardware / Device Management) and got the described symptom - white screen followed by the illegal operation (performed by AHII), every time I tried to launch the game.

So if it is sound related, try different sound drivers?

Edit. what I might also give a try is to chk what kind of power scheme you are using: turn it to "always on" and give it another try. Just to make sure your rig aint too "green" by trying to save energy and turning off the devices that are not in use - the laptop way. This (by my kitchen computer whiz logic) might cause the similar effect as "disabled sound device" that I described. Doesn't hurt to try anyways.
Title: Re: white screen?
Post by: Jappa52 on August 13, 2009, 04:55:39 PM: Ok it seems my problems have gotten worse. I have the spinning knee board of death now even though I have the amd patch running and I am still unable to access my video settings without the WSOD and the error message. Any suggestions will be welcome. Thank you,

jappa
Title: Re: white screen?
Post by: Skuzzy on August 13, 2009, 05:08:56 PM: If the clipboard is spinning, then you will have to run the game in Windows 98/ME compatibility mode, regardless of the other software installs to fix it. AMD's optimizer does not fix all instances of this problem.
Title: Re: white screen?
Post by: Jappa52 on August 14, 2009, 11:16:44 AM: Quote from: Skuzzy on August 13, 2009, 05:08:56 PM
If the clipboard is spinning, then you will have to run the game in Windows 98/ME compatibility mode, regardless of the other software installs to fix it. AMD's optimizer does not fix all instances of this problem.

Thanks Skuzzy. I ran it in 98/ME mode without the spinning kneeboard of death but was still unable to access my video settings without freezing. I decided to completely remove AH from my comp and start over. Will let you know if a fresh download does any good.