Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: B4Buster on November 03, 2009, 01:18:00 PM

Title: AH keeps closing
Post by: B4Buster on November 03, 2009, 01:18:00 PM: I click the AH icon on the desktop, then hit the 'Online Arena' button on the clipboard. Aces High then stops working and boots me back to my desktop.

I'm on wirelsss and run Vista yet have never had a problem before.

Any ideas?

edit: I am computer retarded and don't know how to post a dxdiag.
Title: Re: AH keeps closing
Post by: VonMessa on November 03, 2009, 01:34:13 PM: click Start

click Run

type dxdiag

click run

When it is finished, click the save information button

save as a text document

open it

cut and paste it here

(this is the simple version)
Title: Re: AH keeps closing
Post by: B4Buster on November 03, 2009, 01:46:14 PM: thanks. This it?

------------------
System Information
------------------
Time of this report: 11/3/2009, 14:43:25
Machine name: COREYSPC
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_ldr.090805-0102)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: Compaq Presario CQ60 Notebook PC
BIOS: PhoenixBIOS 4.0 Release 6.1
Processor: AMD Athlon Dual-Core QL-62 (2 CPUs), ~2.0GHz
Memory: 1790MB RAM
Page File: 880MB used, 2947MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 8200M G
Manufacturer: NVIDIA
Chip type: GeForce 8200M G
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0845&SUBSYS_360A103C&REV_A2
Display Memory: 882 MB
Dedicated Memory: 243 MB
Shared Memory: 639 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: nvd3dum.dll,nvwgf2um.dll
Driver Version: 7.15.0011.7614 (English)
DDI Version: 10
Driver Attributes: Final Retail
Driver Date/Size: 7/11/2008 13:31:00, 5885952 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-4B05-11CF-326E-011602C2CA35}
Vendor ID: 0x10DE
Device ID: 0x0845
SubSys ID: 0x360A103C
Revision ID: 0x00A2
Revision ID: 0x00A2
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Title: Re: AH keeps closing
Post by: VonMessa on November 03, 2009, 02:40:07 PM: This may help you decipher it.

http://www.updatexp.com/directx-diagnostic-tool.html (http://www.updatexp.com/directx-diagnostic-tool.html)
Title: Re: AH keeps closing
Post by: B4Buster on November 03, 2009, 07:24:21 PM: no clue, still doing it.

Rest of the internet works fine
Title: Re: AH keeps closing
Post by: B4Buster on November 03, 2009, 07:57:17 PM: ok, I think I found the problem. One of my game settings is somehow stopping the game from running. I took out my settings folder and I got logged on. As soon as I put the settings folder back in my HTC folder, AH stops working again. Anyone ever have this problem?
Title: Re: AH keeps closing
Post by: Skuzzy on November 04, 2009, 06:12:44 AM: Are you running an anti-virus program while playing the game? If so, it could have corrupted one of the configuration files.

If you like, zip up the folder causing a problem and send it to me. I'll take a look.
Title: Re: AH keeps closing
Post by: B4Buster on November 04, 2009, 06:19:17 AM: no Skuzzy I have anti-virus turned off.

And I'll do that thanks.
Title: Re: AH keeps closing
Post by: B4Buster on November 04, 2009, 06:56:42 AM: sent to support@hitechcreations.com