Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: Banshee7 on March 15, 2010, 09:53:12 PM

Title: Since the last patch...
Post by: Banshee7 on March 15, 2010, 09:53:12 PM
I am now unable to log into any online arenas.  Every time I open one of the arenas, the screen blackens, then turns white, and I get the "aceshigh.exe has encountered a problem" message.  This is with every arena, and has only happened since I downloaded the new patch.  I have made no other changes.  Any ideas?
Title: Re: Since the last patch...
Post by: Banshee7 on March 15, 2010, 10:22:29 PM
I'm also unable to fly offline...This flat out sucks :/
Title: Re: Since the last patch...
Post by: Blooz on March 15, 2010, 10:50:52 PM
Make sure you downloaded correctly for your OS. Get everything back to the basics and start over. Get rid of your custom sounds and skins so they are default.
Set your graphics at the log in screen to the very lowest settings. If you can't get in, come back here and we'll try some more.
Title: Re: Since the last patch...
Post by: Banshee7 on March 15, 2010, 11:04:23 PM
I used the auto downloader when logging into AH.  Tried all of above and got the same results:  "aceshigh.exe has encountered a problem and must shut down blah blah blah blah blah."
Title: Re: Since the last patch...
Post by: Blooz on March 15, 2010, 11:27:19 PM
You had this same thing happen last month. Did you roll back the video driver for that old vid card you're using?

If your hardware hasn't changed and that DxDiag I saw is still the same you need to cut all your graphics to the bone!
Title: Re: Since the last patch...
Post by: Banshee7 on March 15, 2010, 11:48:30 PM
Last month it only occured once or twice WHILE I was in sortie.  Now it is occurring anytime I select an arena.  And the withdrawals of WW1 are really kicking in...
Title: Re: Since the last patch...
Post by: Skuzzy on March 16, 2010, 06:02:23 AM
Sounds like something interferred with the update.  Anti-virus?  Anti-spyware? Security software?

At any rate, download the entire game, install it.  If problems still persist, rename the "Aces High" folder on the drive, and install the game again.
Title: Re: Since the last patch...
Post by: Banshee7 on March 16, 2010, 11:44:49 AM
Thanks, Skuzzy!!!  I propose you get a raise for helping dumb folks like me  :)