Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: Crash Orange on April 08, 2010, 07:10:58 PM
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I downloaded the latest patch, now the game locks up when I click to go to the online arenas. I can do offline practice fine, but as soon as I click the online arenas button, nothing - no keys, mouse, anything, just a total lock-up and I have to do a hard reboot. I had no problems playing online as of last night, and apart from the AH patch nothing on my PC has changed as far as I'm aware.
DXdiag (or what it would let me post of it anyway):
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System Information
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Time of this report: 4/8/2010, 19:58:03
Machine name: DOKTORAVALANCHE
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.091208-2036)
Language: English (Regional Setting: English)
System Manufacturer: HP Pavilion 061
System Model: EX265AA-ABA a1510n
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: AMD Athlon(tm) 64 Processor 3800+, MMX, 3DNow, ~2.4GHz
Memory: 2046MB RAM
Page File: 388MB used, 2944MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode
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DxDiag Notes
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DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.
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DirectX Debug Levels
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Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
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Display Devices
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Card name: NVIDIA GeForce 9500 GT
Manufacturer: NVIDIA
Chip type: GeForce 9500 GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0640&SUBSYS_C9583842&REV_A1
Display Memory: 1024.0 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor: HP w2338h Wide LCD Monitor
Monitor Max Res: 1920,1080
Driver Name: nv4_disp.dll
Driver Version: 6.14.0011.8120 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 12/25/2008 12:08:00, 6168960 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 12/25/2008 12:08:00, 6301344 bytes
Device Identifier: {D7B71E3E-4500-11CF-4A44-53E900C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0640
SubSys ID: 0xC9583842
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
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Sound Devices
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Description: Realtek HD Audio rear output
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0883&SUBSYS_103C2A3E&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RtkHDAud.sys
Driver Version: 5.10.0000.5229 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 3/8/2006 09:27:12, 4246016 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Standard
Cap Flags: 0xF5F
Min/Max Sample Rate: 8000, 192000
Static/Strm HW Mix Bufs: 33, 32
Static/Strm HW 3D Bufs: 33, 32
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run
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Update: apparently it was my firewall. I assumed it wasn't because I had checked that setting and Aces High was selected as an exception, and for other updates it always popped up a window asking me whether to allow it through or not. It didn't do that this time, or maybe something was preventing me from seeing it, but when I logged on to account maintenance, I got the "___ has changed, do you want to allow access?" window, clicked yes, and then account maint. appeared as usual and, sure enough, when I signed off that and clicked the button for online arenas, the arenas menue now appeared.
So I guess I'm good to go. I'll leave this in case anyone has similar problems.
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This will almost always happen after a patch.
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Skuzzy: because the auto updater stays in full screen mode, it often appears to hang when my firewall opens a permission dialog, but that dialog is hidden and can't be accessed. For this update I was able to reach the dialog by hitting the Windows key. (With previous updates that had failed, so I made it a habit of downloading the update patch directly from your web page, but of course I couldn't do that with this patch.) It would be nice if the updater would drop back to windowed mode so firewall warnings can pop up.