Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: PaceLaw2012 on April 19, 2010, 05:41:43 PM
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Ever since today, after I enter my username/password and hit enter, the game processes for a second and then totally crashes. I get a popup that says "aceshigh.exe" has stopped working. I have to run the task manager to unfreeze my comp. Patches are up-to-date.
Here's the DxDIAG info: lemme know if you need more.
ystem Information
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Time of this report: 4/19/2010, 18:35:45
Machine name: ZACHXPS
Operating System: Windows Vista™ Ultimate (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.091208-0542)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: MXG071
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A06
Processor: Intel(R) Core(TM)2 Duo CPU T9300 @ 2.50GHz (2 CPUs), ~2.5GHz
Memory: 3262MB RAM
Page File: 1647MB used, 5069MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 32bit Unicode
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DxDiag Notes
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Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
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DirectX Debug Levels
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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
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Display Devices
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Card name: NVIDIA GeForce 8700M GT
Manufacturer: NVIDIA
Chip type: NVxx
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0409&SUBSYS_019C1028&REV_A1
Display Memory: 1616 MB
Dedicated Memory: 241 MB
Shared Memory: 1375 MB
Current Mode: 1920 x 1200 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: nvd3dum.dll,nvwgf2um.dll
Driver Version: 7.15.0011.5661 (English)
DDI Version: 10
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 11/6/2007 05:37:54, 4943872 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-4749-11CF-8565-972101C2CA35}
Vendor ID: 0x10DE
Device ID: 0x0409
SubSys ID: 0x019C1028
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C ModeVC1_B ModeWMV9_B ModeVC1_A ModeWMV9_A
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EDIT: The offline mode works perfectly; only online play crashes upon sign-in
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Sounds like a firewall is preventing the game from connecting to the Internet.
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I turned off my windows firewall + symantec firewall. Game still crashes after signing-in to online play.
The game had worked for previous 2 months prior to yesterday, and I have made 0 settings changes from when the game was working until now.
The only thing of note that I remember is that, on the day the game stopped working, my password + account info was no longer saved. I forgot my password, so I had a new one sent to me. Only after this did the game start crashing.
I hope this gets resolved; i'd hate to be paying for something I can't play.
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Try downloading and installing the current release over the top of the one installed.
Also, does your computer have Norton installed on it? Actually, Norton or McAfee, possibly other A/V software, can corrupt the game installation. If it is corruption, try renaming the "settings" folder in the game installation directory and see if that gets it working.
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Yes, I do have Norton; I meant to say Norton when I typed Symantec. Every firewall I owned was turned off during my last try to restart the game.
I'm downloading and re-installing the game now. Will report back with results.
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I hate to tell you this, but Norton can get into a state where you cannot disable it. The only remedy, at that tiem, is to remove the application from the computer.