Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: SC-ASP on June 10, 2010, 02:19:51 PM

Title: Can no longer go online with new version
Post by: SC-ASP on June 10, 2010, 02:19:51 PM

Hi, i just installed the newset verion, via upgrade first then full install, either way my machine locks up when selecting online arenas, every time (winxp home)

Title: Re: Can no longer go online with new version
Post by: Pyro on June 10, 2010, 02:37:21 PM

This sounds like your firewall is blocking us.  A lot of firewalls will reset when AH updates and you need to reallow AH access to the internet. 

This problem is why we're going to the windowed startup.  With a windowed startup you get to see the firewall dialog box asking you if you want AH to access the internet. 

Title: Re: Can no longer go online with new version
Post by: SC-ASP on June 10, 2010, 08:57:31 PM

no, its ot the firewall thing, i have to re allow that with every version, but you have now updated that version once again and now i can get in

Title: Re: Can no longer go online with new version
Post by: Edgar on June 10, 2010, 11:34:09 PM

Same here, Just goes black and then minimizes itself. when I click on the minimized menue item, goes black again and then minimizes again.

Not the firewall here either, I dont have one installed on this machine.

Title: Re: Can no longer go online with new version
Post by: Blooz on June 11, 2010, 03:03:38 AM

Well, if it's not a firewall thing then both of you should post DXdiag info so they can take a look.

Title: Re: Can no longer go online with new version
Post by: Skuzzy on June 11, 2010, 05:59:46 AM

It is possible the firewall database has become corrupt.  Completrely delete aceshigh.exe from the firewall databases then add it back in.

If the game is minimizing upon startup, that is a sign your computer has a virus or spyware or malware running on it.

Title: Re: Can no longer go online with new version
Post by: SC-ASP on June 11, 2010, 09:26:02 AM

lol, its always someone elses fault with programmers, never mind, i should have figured, again, your new version now works, strange how that is, musta been the way i was holding my mouth  :aok

Title: Re: Can no longer go online with new version
Post by: Skuzzy on June 11, 2010, 09:54:12 AM

Never said it was anyone's fault.  It is not about fault, but about trying to fix a problem you were having.

Just made a suggestion on what to try.  If this had been a game issue, I am pretty sure we would have several hundred complaints by now.  It was just a logical step in a debugging process.

Title: Re: Can no longer go online with new version
Post by: Edgar on June 12, 2010, 08:42:09 AM

Deleting and re-installing worked well for me, Everything fine now.

Thanks!

Title: Re: Can no longer go online with new version
Post by: Truck19 on June 12, 2010, 05:57:42 PM

I had a problem also trying to login online. I did find that my firewall was blocking AH (ZoneAlarm 9.2) Manually forced it to allow AH and all was fine.
People need to listen to Skuzzy!!!

Title: Re: Can no longer go online with new version
Post by: mesen256 on June 12, 2010, 07:25:40 PM

My problem is...when i got to log in online it crashes.  It works fine for offline.

Edit: Have reinstalled. No joy.

Edit: Deleting my settings folder for aces high seems to have allowed me to log in...

Title: Re: Can no longer go online with new version
Post by: Skuzzy on June 21, 2010, 06:27:49 AM

If you ever experience an abnormal crash/exit of the game, there is always a chance a game settings file can get corrupted, especially if you are running any type of anti-virus or file security type software.

The only cure for this is to remove or rename the 'settings' folder in the game installtion directory.