Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: Tyrannis on November 24, 2010, 09:25:21 AM
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back in april, i had a virus upload itself to my computer. it disquised itself as virus protection, so i didnt catch it immediatly, but after awhile all the sites i went to (aceshigh,yahoo,etc) i couldnt access, because the newly downloaded "virus protection" kept popping up an error messege saying there was harmful viruses on these sites, and therefore would not let me access them.by now, i cannot go to any site on internet exployer, because this virus has them all blocked. i cannot find a way to undownload it, and the number of the virus protection company is a fake british #.
the virus then attacked my internet connection completly, where now i no longer have internet connection at all, i cannot access internet exployer, ipod store, anything that needs to access the internet to run, it pops up "working offline" and when i try to connect, it just says error. strangely tho, im able to connect to aceshigh online even tho im suposidly "working offline"
any suggestions why this is? and know any good virus removing disks or anything i could get to fix this problem?
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Tyrannis,
If you can get a copy, malware bytes will remove malware, but do a spybot search and destroy scan also. You can download and burn TRK (Trinity Recovery Kit) which will allow you to boot from the cd you burn it to, and run an antivirus scan from there as well.
Also, check your startup config/msconfig to ensure its not reloading from boot up.
Malware bytes can be found here http://www.malwarebytes.org/mbam.php (http://www.malwarebytes.org/mbam.php)
Spybot S+D can be found here http://www.safer-networking.org/en/download/ (http://www.safer-networking.org/en/download/)
And TRK can be found here http://trinityhome.org/Home/index.php?content=TRINITY_RESCUE_KIT_DOWNLOAD (http://trinityhome.org/Home/index.php?content=TRINITY_RESCUE_KIT_DOWNLOAD)
Hope this helps,
Wurzel
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im not able to access the internet on that computer to go to those websites because it still pops up "working online" is it possable to download w.e it is from those websites onto a flashdrive, then download the program from the flashdrive onto my infected computer?
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offline*my bad
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I think your best bet would be to reformat the hard drive, reinstall windows and start over.
<S>
Edgar
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im not able to access the internet on that computer to go to those websites because it still pops up "working online" is it possable to download w.e it is from those websites onto a flashdrive, then download the program from the flashdrive onto my infected computer?
Yes, but!
Bear in mind that many of the malware packages specifically check for and nuke the better anti-spyware and anti-virus programs if they get a toe hold. In other words, you may not be able to install them, or run them, because the crapware on your system kills them as they are starting up. The Trinity Rescue disk is a good idea for the more technical users, but (not meant as a criticism) is something I'd judge to probably be beyond your ability to use given the state that your system has gotten to.
Much of the malware if not killed immediately will load additional exploits, such that I have to say quite frankly that if this has been going on since April you have a better chance of dating Ginger Reyes than you do of ever cleaning up your current Windows installation.
If you don't know what you're doing, get help - but save your documents to a USB flash drive, nuke the installation, and reinstall Windows and your applications - and then disable autoplay and scan the USB flash drive with good antivirus before bring stuff back off of it. Even better, save your stuff to CD, so you don't have to worry as much about re-infection.
But either way you save your stuff, kill the Windows installation by reformatting and reinstalling. From what you've described, intuition says that's the only way you'll ever be right again.
<S>
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You can run TRK from a usb pen drive. Personally, I'd reformat and go with a fresh install, given what you may have installed on your system.
Wurzel
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- but save your documents to a USB flash drive, nuke the installation, and reinstall Windows and your applications - and then disable autoplay and scan the USB flash drive with good antivirus before bring stuff back off of it. Even better, save your stuff to CD, so you don't have to worry as much about re-infection.
But either way you save your stuff, kill the Windows installation by reformatting and reinstalling. From what you've described, intuition says that's the only way you'll ever be right again.
<S>
Exactly what I was going to recommend...step by step as Ghastly said!