Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: ACE on January 10, 2011, 01:57:47 PM

Title: aceshigh.exe has stoped working
Post by: ACE on January 10, 2011, 01:57:47 PM
I'll be flying normal frames and all.  Then the game will freeze ill ctrl alt delete to the task manager and it says it has stoped working.

Heres a dxdiag:
 ------------------
System Information
------------------
Time of this report: 1/10/2011, 13:54:13
       Machine name: JOE-PC
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
           Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
       System Model: GA-770T-USB3
               BIOS: Award Modular BIOS v6.00PG
          Processor: AMD Phenom(tm) II X4 925 Processor (4 CPUs), ~2.8GHz
             Memory: 8192MB RAM
Available OS Memory: 8190MB RAM
          Page File: 1446MB used, 11904MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7600.16385 64bit Unicode
  DxDiag Previously: Crashed in system information (stage 4). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: NVIDIA GeForce GTS 450
       Manufacturer: NVIDIA
          Chip type: GeForce GTS 450
           DAC type: Integrated RAMDAC
         Device Key: Enum\PCI\VEN_10DE&DEV_0DC4&SUBSYS_00000000&REV_A1
     Display Memory: 4065 MB
   Dedicated Memory: 993 MB
      Shared Memory: 3071 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: S211HL (Analog)
      Monitor Model: S211HL
         Monitor Id: ACR01AA
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: HD15
        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 8.17.0012.6099 (English)
     Driver Version: 8.17.12.6099
        DDI Version: 10.1
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 10/16/2010 12:55:00, 12788840 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B71E3E-4E84-11CF-6374-0C201FC2C535}
          Vendor ID: 0x10DE
          Device ID: 0x0DC4
          SubSys ID: 0x00000000
        Revision ID: 0x00A1
 Driver Strong Name: oem4.inf:NVIDIA_SetA_Devices.NTamd64.6 .1:Section004:8.17.12.6099:pci\ven_10de&dev_0dc4
     Rank Of Driver: 00E60003
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
   Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled
Title: Re: aceshigh.exe has stoped working
Post by: ACE on January 10, 2011, 02:00:36 PM
I have already re installed aceshigh completely once and it didnt help,  i've allowed it through my firewall still crashes. 
Title: Re: aceshigh.exe has stoped working
Post by: JOACH1M on January 10, 2011, 02:14:16 PM
I have same problems since 2 patches ago, redownloaded game and still does it
Title: Re: aceshigh.exe has stoped working
Post by: Skuzzy on January 10, 2011, 02:48:11 PM
"DxDiag Previously: Crashed in system information (stage 4). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information."

Why is DXDIAG crashing at stage 4?

If DXDIAG is crashing, you have no hope of getting the game to run stable.
Title: Re: aceshigh.exe has stoped working
Post by: ACE on January 10, 2011, 02:49:37 PM
What should I do.
Title: Re: aceshigh.exe has stoped working
Post by: Jayhawk on January 10, 2011, 02:50:41 PM
Quote from: ACE on January 10, 2011, 02:49:37 PM
What should I do.

I suggest fetal position.  :aok
Title: Re: aceshigh.exe has stoped working
Post by: Skuzzy on January 10, 2011, 02:51:10 PM
You need to fix whatever is causing DXDIAG to crash.
Title: Re: aceshigh.exe has stoped working
Post by: ACE on January 10, 2011, 02:52:33 PM
Could you use teamviewer to help me cause im not computer literate.
Title: Re: aceshigh.exe has stoped working
Post by: Skuzzy on January 10, 2011, 03:08:28 PM
I am sorry, but I cannot touch your computer.

DXDIAG failures are usually associated with bad drivers, possibly bad hardware, or possibly hardware conflicts.
Title: Re: aceshigh.exe has stoped working
Post by: ACE on January 10, 2011, 03:10:25 PM
I just updated my video card drivers I will let you know how that works
Title: Re: aceshigh.exe has stoped working
Post by: MoJoRiZn on January 10, 2011, 03:28:35 PM
stage 4? that is right around testing for sound is it not?
Title: Re: aceshigh.exe has stoped working
Post by: Skuzzy on January 10, 2011, 03:36:25 PM
Would make sense as most people make the mistake of trying to use the builtin sound driver for WIndows 7, as opposed to loading the native sound card drivers.
Title: Re: aceshigh.exe has stoped working
Post by: ACE on January 10, 2011, 03:43:58 PM
I have realteck audio manager I heard its not the best
Title: Re: aceshigh.exe has stoped working
Post by: MoJoRiZn on January 10, 2011, 04:04:16 PM
do the below at your own risk

but I would suggest to go to the Windows 7 Start Button


this will make windows 7 search for the correct up to date drivers for any components you have on your Computer, and will be located in the optional updates section of your windows update (regardless if you update only manually, or if you leave updates turned on automatically)

and will make sure you are using the correct drivers instead of windows 7 microsft generic drivers
Title: Re: aceshigh.exe has stoped working
Post by: ACE on January 10, 2011, 04:07:35 PM
Quote from: MoJoRiZn on January 10, 2011, 04:04:16 PM
do the below at your own risk

but I would suggest to go to the Windows 7 Start Button

  • click on control Panel
  • click on system (if you do not see system, change the view from category to icons)
  • click on advanced system settings in uper left corner
  • click on the hardware tab next
  • click on Device Installation settings
  • click on Yes, Recommended
  • click on Save Changes
  • click on Apply when it reverts back to the system properties window
  • exit back to the desktop, restart if you are asked to (probably will not have to though)

this will make windows 7 search for the correct up to date drivers for any components you have on your Computer, and will be located in the optional updates section of your windows update (regardless if you update only manually, or if you leave updates turned on automatically)

and will make sure you are using the correct drivers instead of windows 7 microsft generic drivers
At my own risk? What's the dangers.
Title: Re: aceshigh.exe has stoped working
Post by: Skuzzy on January 10, 2011, 04:08:58 PM
Actually, it is best to get the drivers directly from the manufacturer as Microsoft's upadater is almost always a few versions behind the manfacturer.

When it comes to drivers, you never know which ones will be the best until you try them.
Title: Re: aceshigh.exe has stoped working
Post by: MoJoRiZn on January 10, 2011, 04:10:10 PM
Quote from: ACE on January 10, 2011, 04:07:35 PM
At my own risk? What's the dangers.

it is not my computer, some people are more adapt to doing things to their computer than others. I do not see any dangers in it for most users, unless you have mulitple same type components (2 sound devices) and have tweaked your computer in certian ways.

Yes Sir Skuzzy, I totally agree. It is best to get the drivers from the manufactuer of the device or component
Title: Re: aceshigh.exe has stoped working
Post by: Ack-Ack on January 10, 2011, 06:53:43 PM
Quote from: Skuzzy on January 10, 2011, 03:36:25 PM
Would make sense as most people make the mistake of trying to use the builtin sound driver for WIndows 7, as opposed to loading the native sound card drivers.

Or failing to update the OpenAL drivers for those using Win7 or Vista.

ack-ack
Title: Re: aceshigh.exe has stoped working
Post by: Skuzzy on January 11, 2011, 08:47:06 AM
Good point Ack-Ack.
Title: Re: aceshigh.exe has stoped working
Post by: Noir on January 12, 2011, 02:32:18 AM
never found out how to update OpenAL.
Title: Re: aceshigh.exe has stoped working
Post by: Ack-Ack on January 18, 2011, 07:05:03 AM
Quote from: Noir on January 12, 2011, 02:32:18 AM
never found out how to update OpenAL.

http://connect.creativelabs.com/openal/default.aspx.  Click on the Downloads link and then download the OpenAL Windows installer and run it.

ack-ack
Title: Re: aceshigh.exe has stoped working
Post by: Noir on January 21, 2011, 03:55:22 PM
Quote from: Ack-Ack on January 18, 2011, 07:05:03 AM
http://connect.creativelabs.com/openal/default.aspx.  Click on the Downloads link and then download the OpenAL Windows installer and run it.

ack-ack

thx!