Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: Dawger on January 16, 2011, 07:50:13 AM

Title: Aces High stops responding since update
Post by: Dawger on January 16, 2011, 07:50:13 AM: Video and audio freeze in current state in aces high. Task manager indicates not responding. Shuts down via task manager with no problems.

All other programs operating normallly

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System Information
------------------
Time of this report: 1/16/2011, 07:39:16
   Machine name: PATRICKI5-PC
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
   Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
   System Model: HP Pavilion dv7 Notebook PC
   BIOS: Default System BIOS
   Processor: Intel(R) Core(TM) i5 CPU M 450 @ 2.40GHz (4 CPUs), ~2.4GHz
   Memory: 4096MB RAM
Available OS Memory: 3894MB RAM
   Page File: 2306MB used, 5479MB available
   Windows Dir: C:\Windows
   DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
   DWM DPI Scaling: Disabled
   DxDiag Version: 6.01.7600.16385 32bit Unicode

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Display Devices
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   Card name: ATI Mobility Radeon HD 5650
   Manufacturer: ATI Technologies Inc.
   Chip type: ATI display adapter (0x68C1)
   DAC type: Internal DAC(400MHz)
   Device Key: Enum\PCI\VEN_1002&DEV_68C1&SUBSYS_144B103C&REV_00
   Display Memory: 2705 MB
   Dedicated Memory: 1014 MB
   Shared Memory: 1690 MB
   Current Mode: 1600 x 900 (32 bit) (60Hz)
   Monitor Name: Generic PnP Monitor
   Monitor Model: unknown
   Monitor Id: CMO1711
   Native Mode: 1600 x 900(p) (60.008Hz)
   Output Type: Internal
   Driver Name: atiu9p64.dll,atiuxp64.dll,atiuxp64.dll,atiu9pag,atiuxpag,atiuxpag,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.14.0001.6091 (English)
   Driver Version: 8.692.1.0
   DDI Version: 10.1
   Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 1/22/2010 10:07:10, 28160 bytes
   WHQL Logo'd: n/a
   WHQL Date Stamp: n/a
  Device Identifier: {D7B71EE2-2B81-11CF-8C73-F86EADC2C835}
   Vendor ID: 0x1002
   Device ID: 0x68C1
   SubSys ID: 0x144B103C
   Revision ID: 0x0000
Driver Strong Name: oem6.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Manhattan_PXAI:8.692.1.0:pci\ven_1002&dev_68c1&subsys_144b103c
   Rank Of Driver: 00E60001
   Video Accel: ModeMPEG2_A ModeMPEG2_C

   D3D9 Overlay: Not Supported
   DXVA-HD: Not Supported
   DDraw Status: Enabled
   D3D Status: Enabled
   AGP Status: Enabled

   Card name: ATI Mobility Radeon HD 5650
   Manufacturer: ATI Technologies Inc.
   Chip type: ATI display adapter (0x68C1)
   DAC type: Internal DAC(400MHz)
   Device Key: Enum\PCI\VEN_1002&DEV_68C1&SUBSYS_144B103C&REV_00
   Display Memory: 2705 MB
   Dedicated Memory: 1014 MB
   Shared Memory: 1690 MB
   Current Mode: 1366 x 768 (32 bit) (60Hz)
   Monitor Name: Generic PnP Monitor
   Monitor Model: G185H
   Monitor Id: ACR0107
   Native Mode: 1366 x 768(p) (59.790Hz)
   Output Type: HD15
   Driver Name: atiu9p64.dll,atiuxp64.dll,atiuxp64.dll,atiu9pag,atiuxpag,atiuxpag,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.14.0001.6091 (English)
   Driver Version: 8.692.1.0
   DDI Version: 10.1
   Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 1/22/2010 10:07:10, 28160 bytes
   WHQL Logo'd: n/a
   WHQL Date Stamp: n/a
  Device Identifier: {D7B71EE2-2B81-11CF-8C73-F86EADC2C835}
   Vendor ID: 0x1002
   Device ID: 0x68C1
   SubSys ID: 0x144B103C
   Revision ID: 0x0000
Driver Strong Name: oem6.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Manhattan_PXAI:8.692.1.0:pci\ven_1002&dev_68c1&subsys_144b103c
   Rank Of Driver: 00E60001
   Video Accel: ModeMPEG2_A ModeMPEG2_C
Title: Re: Aces High stops responding since update
Post by: NormH3 on January 16, 2011, 08:12:35 AM: AH update...or Windows update?
Title: Re: Aces High stops responding since update
Post by: The Fugitive on January 16, 2011, 08:15:31 AM: If you jumped over a number of patches and or update you may have trouble. Try a new install over the old install to see if it clears up a corrupt/missing file.
Title: Re: Aces High stops responding since update
Post by: Dawger on January 16, 2011, 01:27:53 PM: Quote from: The Fugitive on January 16, 2011, 08:15:31 AM
If you jumped over a number of patches and or update you may have trouble. Try a new install over the old install to see if it clears up a corrupt/missing file.

I did an install over the top before posting with no change. Going to try uninstall and reinstall.
Title: Re: Aces High stops responding since update
Post by: Dawger on January 16, 2011, 04:37:11 PM: No luck. Still stops responding.
Title: Re: Aces High stops responding since update
Post by: Chalenge on January 16, 2011, 10:06:45 PM: I am having this problem too but only with Windows 7 64 bit. I can boot the exact same system up with XP or Vista or Win 7 32 bit and I dont ever get this but Win7 64 bit stops responding. Outside of AH the system seems stable and Im sure its something to do with Win 7 and not AH because Win 7 32 bit is no problem like I said.
Title: Re: Aces High stops responding since update
Post by: Dawger on January 17, 2011, 06:09:44 AM: Quote from: Chalenge on January 16, 2011, 10:06:45 PM
I am having this problem too but only with Windows 7 64 bit. I can boot the exact same system up with XP or Vista or Win 7 32 bit and I dont ever get this but Win7 64 bit stops responding. Outside of AH the system seems stable and Im sure its something to do with Win 7 and not AH because Win 7 32 bit is no problem like I said.

You may be on to something there