Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: 1701E on January 18, 2011, 11:32:13 PM
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Hopefully someone can see an issue or think of something I haven't. My internet, HTC DSL, dies randomly during the day, We have gotten a new Modem and put it on a UPS Battery backup and it still happens every few hours.
A normal Tracert to Google looks like:
C:\Users\Xcelsior>tracert www.google.com
Tracing route to www.l.google.com [72.14.204.103]
over a maximum of 30 hops:
1 <1 ms 3 ms 1 ms 192.168.1.1
2 43 ms 43 ms 43 ms ip-216-163-109-1.htcnet.org [216.163.109.1]
3 70 ms 66 ms 65 ms 12.90.182.93
4 87 ms 90 ms 90 ms tbr1.wswdc.ip.att.net [12.122.113.34]
5 71 ms 90 ms 143 ms gar8.wswdc.ip.att.net [12.122.113.17]
6 81 ms 75 ms 74 ms wswdc02jt.ip.att.net [12.122.88.173]
7 78 ms 80 ms 70 ms xe-6-1-0.edge1.Washington4.level3.net [4.68.62.29]
8 75 ms 82 ms 87 ms vlan52.ebr2.Washington12.Leve l3.net [4.69.146.222]
9 78 ms 71 ms 73 ms ae-5-5.ebr2.Washington1.Level3.net [4.69.143.221]
10 73 ms 79 ms 68 ms ae-62-62.csw1.Washington1.Level3.net [4.69.134.146]
11 78 ms 65 ms 83 ms ae-13-60.car3.Washington1.Level3.net [4.69.149.5]
12 139 ms 73 ms 64 ms GOOGLE-INC.car3.Washington1.Level3.net [4.79.168.6]
13 65 ms 73 ms 64 ms 216.239.48.108
14 65 ms 67 ms 92 ms 66.249.94.46
15 67 ms 72 ms 77 ms iad04s01-in-f103.1e100.net [72.14.204.103]
Trace complete.
When it dies all I get is:
C:\Users\Xcelsior>tracert www.google.com
Unable to resolve target system name www.google.com.
Is it because of level3? (Think that's the one I heard is bad around here)
I just downloaded the Free Pingplotter I can run when it dies again in case that shows anymore information.
:salute
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Unable to resolve a name to an IP address is due to the name server (DNS) you are using not being able to answer the question. It could be due to a failure of the local DNS being able to contact Google's DNS server for resolution.
Yes, Level3 could be the culprit (and it would not surprise me at all).