Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: jolly22 on February 23, 2011, 06:08:29 PM

Title: Cant log in
Post by: jolly22 on February 23, 2011, 06:08:29 PM
This is what it says when i click online


Cannot connect to host
Do you wish to try the alt route.
(This may be due to moving servers at HTC.)

Help please?
Title: Re: Cant log in
Post by: 68ZooM on February 23, 2011, 06:38:51 PM
did you reallow it through your firewall? sometimes after a new patch or version you have to go to your firewall, then click the exceptions tab, if aceshigh is there delete it then re-ADD aceshigh by clicking add program then find the aceshigh in the pop up window highlite it and press ok   hope this helps
Title: Re: Cant log in
Post by: jolly22 on February 23, 2011, 06:55:32 PM
hmm that didnt work...
Title: Re: Cant log in
Post by: crims on February 23, 2011, 07:07:59 PM
Same problem....after the second click I get the White Screen of Death.
Title: Re: Cant log in
Post by: rpm on February 24, 2011, 12:32:48 AM
I don't get white screened but I get a windoze error saying the program has stopped working whenever I click on an arena. A few more days without AH and I'll be finished with the withdrawals and able to see what the world has to offer outside my computer room.  :bolt:
Title: Re: Cant log in
Post by: VAMPIRE 2? on February 24, 2011, 03:46:35 AM
some times I get these white screens 3-4 times in a row. i just do a reset, and allow 30-45 seconds before I restart, then every things been fine for days. but every PC has its own personality.  :headscratch:
Title: Re: Cant log in
Post by: DaPup on February 24, 2011, 05:30:55 AM
Not sure about the server message but RPM I had the same problem, I am running Vista, I right clicked my AH shortcut and went into properties. I clicked on compatibility and moved it from Windows 98/ME to XP service pack 2, it worked for me....worth a try.
Title: Re: Cant log in
Post by: Getback on February 24, 2011, 07:39:17 AM
Had the same issue and no firewall. I haven't been booted before. I even got booted from TA.
Title: Re: Cant log in
Post by: tassos on February 24, 2011, 08:44:09 AM
Reinstall the Game from the HTC Homepage
Title: Re: Cant log in
Post by: torpedo1 on February 24, 2011, 08:57:15 AM
Have the same problem, i get to online areas select an arena, screen goes black and I'm back on the desk top,guess this is one that I'll have to wait out until Hitech gets it fixed,unless some one out there has stumbled across a fix.
Title: Re: Cant log in
Post by: tassos on February 24, 2011, 09:14:16 AM
Have the same problem, i get to online areas select an arena, screen goes black and I'm back on the desk top,guess this is one that I'll have to wait out until Hitech gets it fixed,unless some one out there has stumbled across a fix.
Open HTC Homepage
Close all runing Programms
Download the Game from the HTC Homepage
Install the Game
Than Log in
Title: Re: Cant log in
Post by: Skuzzy on February 24, 2011, 09:18:23 AM
All of you who are getting a crash when you click on any arena in the arena list on the clipboard, try the following.

1) Navigate to your Aces High installation folder.
2) Make a copy of "aceshigh.exe" named, "bob.exe".  Do not rename the original file!
3) Now, double-click on "bob.exe" and see if it allows you to get into the arena.

If it works, then problem you have is related to a firewall on your computer.
Title: Re: Cant log in
Post by: Airwolf on February 24, 2011, 11:20:55 AM
All of you who are getting a crash when you click on any arena in the arena list on the clipboard, try the following.

1) Navigate to your Aces High installation folder.
2) Make a copy of "aceshigh.exe" named, "bob.exe".  Do not rename the original file!
3) Now, double-click on "bob.exe" and see if it allows you to get into the arena.

If it works, then problem you have is related to a firewall on your computer.

When I go to the Aces High folder, I do not see an aceshigh.exe...I have tried to reinstall the game, twice, but still I get freeze up`s....
Title: Re: Cant log in
Post by: Skuzzy on February 24, 2011, 01:09:57 PM
When I go to the Aces High folder, I do not see an aceshigh.exe...I have tried to reinstall the game, twice, but still I get freeze up`s....

"aceshigh.exe" is the game executable.  If it is not in your game installation folder, then you cannot have ever started the game.

What operating system does your computer have?  Is the game installed in the "Program Files" folder? 
Title: Re: Cant log in
Post by: Airwolf on February 24, 2011, 03:13:59 PM
"aceshigh.exe" is the game executable.  If it is not in your game installation folder, then you cannot have ever started the game.

What operating system does your computer have?  Is the game installed in the "Program Files" folder?  
Windows XP.....DXDIAG is fine....The Aces High background comes up, with music, then after a few seconds, everything freeze`s up...I have re-installed the game three times...
I keep looking, but I cannot see an "aceshigh.exe" file...I do see AH 2230(2).exe, but that does nothing....Remember, I am rather computer illiterate...I`ll give it time, but if I still can`t get beyond the freeze up`s, I guess that`s it for AH....
Title: Re: Cant log in
Post by: jolly22 on February 24, 2011, 04:44:48 PM
I can open the game, but cant even click online arena without getting that error.

Funny thing is, about 3 hours before i posted to original post, i was able to play. Is it just that i need to pay my bill? I cant even click account admin though.
Title: Re: Cant log in
Post by: Lab Rat 3947 on February 24, 2011, 06:07:32 PM
got the same message about moving servers.
I turn my firewall off when I play.
I did that the copy & rename bob and it seems to work, so far.
but I tried it in my normal work profile.
now I'm going to resart & try in it my Aces High profile.
Title: Re: Cant log in
Post by: Wobbly on February 26, 2011, 02:03:50 AM
I have also just started to get this problem after the last patch, I'm only running windows firewall, and AH is allowed, nothings changed on my computer since it worked fine apart from tha patch.

EDIT, just rebooted and can get in. Last night after losing connection and trying to re log the alt tab box came up and stayed there and it wouldnt let me in.

Just tried now and the alt tab box flashed up for a second, dissappears and I can get in.???
Title: Re: Cant log in
Post by: Lab Rat 3947 on February 26, 2011, 08:44:51 AM
downloaded both patches & everything is back to normal.   :old:
Title: Re: Cant log in
Post by: xcom on February 26, 2011, 04:58:02 PM
cant enter online with new patch -

i see the arenas, click on an arena and enter the game tower...
it loads all the players in the roster but after a few seconds i get lost connection

I've enabled ports on my router and disabled the windows firewall (just to be on safe side).
made copy of exe file to bob.exe...
still same result.

anyone?


EDIT - Lobby works, i can operate the chat ,its not laggy and i don't get connection lost.