Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: Happy1 on March 16, 2011, 08:38:12 PM
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Greetings:
Last Sunday I upgraded my mouse & didn't like what the upgrade did ... slowed down my scrolling, I decided to ROLLBACK the upgrade hence returning it to what it was.
Upon restarting my PC I was/AM stuck at my LOGIN screen prior to accessing my system, I was UNABLE to login as BOTH my keyboard & mouse are frozen :frown: Since then, I attempted to login in Safe Mode, various Safe Modes with networking, etc with no success!
I use Windows Vista 32 bit Home Premium which I'm unable to utilize presently. This cry for help is typed on my spouse's PC
Windows XP.
I searched for a solution on Bing & Google search engines w/o
success. Pls help me to unfreeze my Logitech Cordless keyboard and mouse S520 as I'm prevented from accessing my system, likewise, any advice on removing the password so I can login directly to my desktop? Btw, Logitech Support was no
help! Thx.
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You probably tried this already, but with the system on, unplug the keyboard & mouse then plug them back in. My niece had about the same problem with her keyboard the other day.
Hope it works for ya.
Coogan
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TY Coogan:
My cordless kybd/mouse combo were unplugged by removal of the RECEIVER however I'm NOT ABLE to get to my system due to the cordless freeze-up as I can't login to my password to access Vista.
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Well just being at the log-in screen will be far enough for it to recognize that. So get to the log in screen, unplug the receiver (probably a usb thing), wait a second or two, then plug back in.
Also, I hate to ask, did you check the batteries?
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Hi Jayhawk:
Did a complete replacement of my batteries, did as suggested, got to login screen, unplugged (USB) Receiver, waited for approx. 30 seconds plugged Receiver in ... no positive response... still frozen. Thx 4 ur suggestion.
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Ok I know this sounds stupid but did you put the batteries in both your keyboard and mouse.....?
Secondly did you or "not me" kick the cord detroying your USB socket? ("not me" did this to mine)
Thirdly take your spouses key board and mouse and connect them to your computer and see if they work.
Hope this helps :aok
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sorry about the batteries we posted at the same time.
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Yeah, we've gotta cover the basics first, because all of us have forgotten the batteries at one point or another. :rofl
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Gentlemen ... thx for ur efforts at helping me ... my PC has ONLY
USB ports, thereby the WinXP PC plugs wouldn't work. I did what
Logitech recommended & what other types of info I found on Google & Bing w/o success.
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Can you beg,borrow or steal{JK} a usb keyboard? I know I have several,likely someone you know will have 1 to use,then try to see if you comp will recognize this.
Once you have that established try to get the latest drivers and see if the OS will "see" the cordless setup.
hope that helps.
:salute
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Thx morfriend, my keyboard & mouse ARE cordless, I'm UNABLE to get into my system as my password won't allow me. I've the password but am prevented from typing it in due to my frozen MOUSE. Keyboard seems OK as I can see lites flash on it.
Tried putting in my Logitech disk to update files with negative results as I HAVE TO BE in my system. :frown:
Any PC experts who can help me bypass this problem so that I'd be in my Vista pgm
again? Ur assistance is sincerely solicited, TY.
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Are there any sync buttons on the keyboard or mouse?
Try those if they are present.
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Nope, unfortunately there are NO sync buttons on either the mouse or keyboard.
Tried running my Vista CD (OEM) to overlay problem so that I might be able to get
into System Restore, but it didn't work :bhead any ideas?
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Go buy a new keyboard and mouse. There is a chance that the receiver for them coincidentally failed at that time. It's a crazy chance but not worth risking screwing up windows over.
Install your keyboard and mouse on a different computer. If it doesn't work there then go buy new ones.
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I know your wife's keyboard can't plug into your computer without an adapter, but have you tried your keyboard on her computer (surely it has a USB port).
Wish I could be more help, you're being very patient with our simplistic suggestions, I just don't know what else to tell ya.
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Happy, by plugging another keyboard into the USB port should automatically start the USB install program. As long as the computer itself is not locked up (if it is, did you do a hard reset? Complete shut down and restart). Once the "found a new USB hardware" wizard finishes it should install the "new" keyboard and/or mouse.
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I don't think he can get there because of the password screen. Go to www.Majorgeeks.com (http://www.Majorgeeks.com) and start asking questions on their forum. They are a great bunch and will be able to help you quickly.
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Jayhawk :)
Tried per ur suggestion, plugged in USB receiver into wife's PC & found, much to my
happiness & surprise that "Cordless Keyboard & Mouse" work 100%, in fact I'm typ-
ing this using my cordless kybrd/mouse. :banana: :aok
Can't understand why it doesn't work on my PC :headscratch:Thanks much for ur help :cheers:
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Fugitive, ty 4 ur advice, however, I'm unable to plugin my present keyboard into a
USB port (presently am using wired kybrd/mouse on spouse's PC).
I was able to plugin wife's wired kybrd onto my PC, which operates mainly from USB
ports. Login PW scrn still frozen :frown: Did a hard reset several times .. no help.
ToeTag, u were right, was unable to obtain results from Fugitive's advice much to my chagrin, shall try Majorgeeks' forum in addition to my never ending search to negate this frustrating dilemma.
A brief analogy, it's like forgetting ur keys at home, knowing where the keys are but
unable to enter ur domicile to access them. :( Completely locked out!!
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One other thing. USB's on the front may be different than the ones on the back as far as their interface. Try the board USB's vs the wired to the board USB's. Meaning plug it into the ones in the back.
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TY ToeTag ... done! No chg .. systems is still locked up! Is there anyway that one (1) can end "SYSTEMS LOCKUP"? Any solutions?
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usually a hard reset/unplugging machine restarts it. If you don't have a keyboard plugged when you restart it should error and not even boot. Restarted with a keyboard plugged into a different USB port "should" start the USB wizard and reinstall the keyboard before it it load the password screen.
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TY Fugitive ... shall try ur suggestion ... hope that it finally works for me!
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Any help from Major geeks yet? I'm suprised its not fixed!
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how long have you let it sit on the login screen before rebooting or turning it off?
windows has to do a hardware discovery when something new is plugged in...which is essentially what occurs when you roll back drivers and reboot...keyboard and mouse can take several minutes before full functionality is available on initial boot...takes several minutes for the mouse to be functional, and longer for a cordless mouse because 2 sets of drivers have to be loaded... without being able to actually look at what's happening, it's all guesswork...on that login screen, if you hit the tab key does it do anything noticeable?
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Gentlemen:
Thx much for the kindness & tireless efforts u expanded to render me assistance, 'twas very much appreciated, unfortunately the end result was lacking, thereby I've taken my PC for repairs.
Everything's fine now & 100% operational :) :salute :airplane:
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What was the problem?