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Help and Support Forums => Technical Support => Topic started by: fullmetalbullet on March 29, 2011, 03:13:27 PM

Title: Lost Connection
Post by: fullmetalbullet on March 29, 2011, 03:13:27 PM
Ok in the years i been play AH i have not had a single disco. and just a few days ago. i been disconnecting after about 30 to 45 mins og gameplay. now just yesterday when i tried to log on the servers were down due to them moving them. im not saying thats the main cause, but its not my internet. i checked it many times turned off all proccesses thats arent neccesary, and i only run the game. so i give in any idea's or helpful tips to fix this?
Title: Re: Lost Connection
Post by: Skuzzy on March 29, 2011, 03:44:08 PM
The Internet is a dynamic monster.  Sooner or later everyone gets thier day in the disco bin.

Try running a Ping Plot (www.pingplotter.com free version of utility) to 206.16.60.38, for a few minutes and see if it shows anything.
Title: Re: Lost Connection
Post by: fullmetalbullet on March 29, 2011, 03:47:43 PM
The Internet is a dynamic monster.  Sooner or later everyone gets thier day in the disco bin.

Try running a Ping Plot (www.pingplotter.com free version of utility) to 206.16.60.38, for a few minutes and see if it shows anything.

no my pings says 56. its not my computer and its not my internet. idk could be one of those days too. but hopefully it all clears up soon.
Title: Re: Lost Connection
Post by: Skuzzy on March 29, 2011, 03:53:25 PM
no my pings says 56. its not my computer and its not my internet. idk could be one of those days too. but hopefully it all clears up soon.

You cannot know if it is the Internet or not until you run Ping Plotter, or something just like it.  Your immediate connection to the Internet is not in question, and is a bit irrelevant actually, unless there is something wrong there.
Title: Re: Lost Connection
Post by: fullmetalbullet on March 29, 2011, 05:35:13 PM
ok i used that ping plotter typed in the IP. what am i looking for?
Title: Re: Lost Connection
Post by: The Fugitive on March 29, 2011, 05:51:09 PM
In the second column that says packet lose, be sure you are not getting any. On the right hand side, the line graph should stay in the "green" and "yellow"

If you are getting lose, or your pings run up into the red It's a bad thing. Let it ping every second and let it run 5-10 minutes. Take a screen shot and post the picture here.
Title: Re: Lost Connection
Post by: fullmetalbullet on March 29, 2011, 06:15:01 PM
ok one more thing when i take a screenshot where can i find the picture at?
Title: Re: Lost Connection
Post by: The Fugitive on March 29, 2011, 06:21:22 PM
its saved to your "notebook". Open windows paint, or some other art program and "paste" it into a new picture and save it where you can find it (desktop). Then upload it to a picture host site just like posting any other picture.
Title: Re: Lost Connection
Post by: fullmetalbullet on March 29, 2011, 06:26:26 PM
this is it after about 5 to 10 mins. idk much about this but its all green across the board.
(http://i130.photobucket.com/albums/p253/wild949/206166038.png)
Title: Re: Lost Connection
Post by: Skuzzy on March 30, 2011, 09:06:47 AM
That is a reasoneable connection.  Was this done just after a disco?

If so, then I need to see a DXDIAG output as there are other things which can cause a dump to the desktop.  Anti-xxxx software can, resources being starved can, custom sounds can cause it, and a few other things.

Then again, if this is not a chronic problem, your ISP (or another ISP in the chain) could have been doing some maintenance.  It is not unusual for ISP's to quietly do maintenance.  Most of the time you never know about it as browsers and other TCP protocol connections will just manifest a slight pause.
Title: Re: Lost Connection
Post by: fullmetalbullet on March 30, 2011, 10:10:39 AM
That is a reasoneable connection.  Was this done just after a disco?

If so, then I need to see a DXDIAG output as there are other things which can cause a dump to the desktop.  Anti-xxxx software can, resources being starved can, custom sounds can cause it, and a few other things.

Then again, if this is not a chronic problem, your ISP (or another ISP in the chain) could have been doing some maintenance.  It is not unusual for ISP's to quietly do maintenance.  Most of the time you never know about it as browsers and other TCP protocol connections will just manifest a slight pause.

umm there was something after 3 seconds of starting it hop number 2 was in the red but that was for 5 seconds. after that no red all green. and the DXDIAG where can i find that at?
Title: Re: Lost Connection
Post by: gpwurzel on March 30, 2011, 11:31:46 AM
Start, run, type in dxdiag, hit enter and your away. You can save it once done, and post the top 3rd here, or send it to skuzzy.

Wurzel
Title: Re: Lost Connection
Post by: fullmetalbullet on March 30, 2011, 11:45:26 AM
ill run it the next time i disco. i got on and actually completed a bombing run. hopefully it dosnt disco again. ill send that to skuzzy when it happens again.