Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: Flench on May 13, 2011, 05:26:25 PM
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Went to log on and this is what I get .
(unable to connect for version checking -please check all firewall setting's)
I turned all my firewall and virus program's off and still get the message . I'm sure this is all ready here some where but maybe some one can tell me what I'm doing wrong before I can find the answer .
Thank's for any help
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bump
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System Information
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Time of this report: 5/14/2011, 08:27:28
Machine name: GEO-246ADD307BF
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.101209-1647)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: Pavilion dv5000 (ET805UA#ABA)
BIOS: Ver 1.00PARTTBL
Processor: AMD Turion(tm) 64 Mobile Technology ML-32, MMX, 3DNow, ~1.8GHz
Memory: 1022MB RAM
Page File: 223MB used, 2237MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode
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DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.
--------------------
DirectX Debug Levels
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Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
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Display Devices
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Card name: ATI MOBILITY RADEON Xpress 200 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI RADEON XPRESS 200M Series (0x5955)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_5955&SUBSYS_30A4103C&REV_00
Display Memory: 128.0 MB
Current Mode: 1280 x 800 (32 bit) (60Hz)
Monitor: Generic Television
Monitor Max Res: 640,480
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6587 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 12/2/2005 00:49:00, 252928 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 12/2/2005 00:49:00, 1412608 bytes
Device Identifier: {D7B71EE2-1A15-11CF-376A-AE10A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x5955
SubSys ID: 0x30A4103C
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
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Sound Devices
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Description: Conexant AMC Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1002&DEV_4370&SUBSYS_30A4103C&REV_02
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: camc6aud.sys
Driver Version: 6.14.0010.0595 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/1/2005 19:58:00, 38016 bytes
Other Files:
Driver Provider: Conexant
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 8000, 48000
Static/Strm HW Mix Bufs: 12, 11
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run
---------------------
Sound Capture Devices
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Description: Conexant AMC Audio
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: camc6aud.sys
Driver Version: 6.14.0010.0595 (English)
Driver Attributes: Final Retail
Date and Size: 8/1/2005 19:58:00, 38016 bytes
Cap Flags: 0x41
Format Flags: 0xFFF
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DirectMusic
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DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Conexant AMC Audio, Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run
-------------------
DirectInput Devices
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Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Poll w/ Interrupt: No
Registry: OK
-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1002, 0x4374
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 4/14/2008 07:00:00, 59520 bytes
| Driver: usbd.sys, 4/14/2008 07:00:00, 4736 bytes
|
+-+ USB Human Interface Device
| | Vendor/Product ID: 0x15D9, 0x0A4C
| | Location: USB OPTICAL MOUSE
| | Matching Device ID: usb\class_03&subclass_01
| | Service: HidUsb
| | Driver: hidusb.sys, 4/14/2008 02:15:28, 10368 bytes
| | Driver: hidclass.sys, 4/14/2008 07:00:00, 36864 bytes
| | Driver: hidparse.sys, 4/14/2008 07:00:00, 24960 bytes
| | Driver: hid.dll, 4/14/2008 07:00:00, 20992 bytes
| |
| +-+ HID-compliant mouse
| | | Vendor/Product ID: 0x15D9, 0x0A4C
| | | Matching Device ID: hid_device_system_mouse
| | | Service: mouhid
| | | Driver: mouclass.sys, 4/14/2008 02:09:48, 23040 bytes
| | | Driver: mouhid.sys, 8/17/2001 15:48:00, 12160 bytes
----------------
Gameport Devices
----------------
------------
PS/2 Devices
------------
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 4/14/2008 02:48:02, 52480 bytes
| Driver: kbdclass.sys, 4/14/2008 07:00:00, 24576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 4/14/2008 07:43:22, 40840 bytes
| Driver: kbdclass.sys, 4/14/2008 07:00:00, 24576 bytes
|
+ PS/2 Compatible Mouse
| Matching Device ID: *pnp0f13
| Service: i8042prt
| Driver: i8042prt.sys, 4/14/2008 02:48:02, 52480 bytes
| Driver: mouclass.sys, 4/14/2008 02:09:48, 23040 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 4/14/2008 07:43:22, 40840 bytes
| Driver: mouclass.sys, 4/14/2008 02:09:48, 23040 bytes
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If the game works fine offline, then something is blocking the games connection to the Internet. If you have Norton installed (of McAffee), the remove the programs and see if it corrects the problem.
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I had AVG . Now I'm not running any thing ..Went in and turned off the program's that you told us to in your thread and turned the firewall off . Still get the message .
Work's fine offline . I don't know what else could be blocking it ?
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I had AVG . Now I'm not running any thing ..Went in and turned off the program's that you told us to in your thread and turned the firewall off . Still get the message .
Work's fine offline . I don't know what else could be blocking it ?
do you use a direct connect thru a cable/DSL modem or do yougo through a router?
try rebooting the cable/DSL modem or if you use both reboot both of them, it could possibly be the router may need a firmware update or a renewing of the lease of IP ???
hope this might be of some help to your situation... good luck
er edit: if you are getting thru to the internet, and it is only affecting your AH connection..... try making a rule / exception to allow AH thru at all times for both the software firewall, and/or thru the router ( routers have a built in firewall )
TC
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what do you get when you do a tracert to the ip's of the arena servers? or have you tried that?
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I am having the same problem."Unable to connect for version check. Please check all firewall settings". I was able to get online last year (using win XP then ) .Now using Win 7. I Disabled AVG and set Win 7 to allow Aces H thru its firewall. Still no go. DxDiag says all is well. But you mentioned:
"er edit: if you are getting thru to the internet, and it is only affecting your AH connection..... try making a rule / exception to allow AH thru at all times for both the software firewall, and/or thru the router ( routers have a built in firewall )"
how does one make a rule for the router ?
thanks
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Wish I new . Fixing to close my account . Just wasting my money and time .
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I think the router has it's on web page you go to (bring up your browser and type in http://192.168.0.0 or something like that). You should be taken to a set of webpages where you configure the router - and one of those pages is where you add the exception.
What brand/model router do you have?
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Netgear but I can't find where to fix it . Have not been able to log on and fly since I made this threat . I should get a discount or something ,errr .
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I think the default address for netgear routers is either 192.168.0.1 OR 192.168.1.1
If you type those into your browser it should attempt to load your router configeration pages. The default password is password and the default user is admin
Googling "netgear router firewall rules" or similar may help.
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Thanks Blagard , I pulled up the page to the router but I can not find where to turn the firewall off ..no where .Any idea what it would be listed under ?
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what do you get when you do a tracert to the ip's of the arena servers? or have you tried that?
Have not tried that or know how .
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Have not tried that or know how .
PingPlotter is a free program you can get HERE! (http://www.pingplotter.com/downloads/pngplt_1.exe)
Install it, open it, and then add this address 206.16.60.41 to the "address to trace" window in the upper left. # of times to trace unlimited, delay 1 second, samples to include 60. Hit the trace button and let it run for 10 minutes.
What your looking for is 0% packet lose, and an average ping time of under 200. If a lot of "red" stuff starts showing up you have internet connection issues. Take a screen shot and post the picture here for more info on it.
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Thanks Fugitive , well do .
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Thanks Blagard , I pulled up the page to the router but I can not find where to turn the firewall off ..no where .Any idea what it would be listed under ?
From the main menu, choose Security -> Rules
Add a new rule for Inbound Services with a service name of "ANY" and an action of "ALLOW always."
Then, move your new rule up until it is the first rule in the Inbound Services section.
Finally, make certain that this rule is enabled by checking the Enable column.
Your Netgear Router firewall is now disabled and your internal network is now completely unprotected and open to attack from the Internet.
I have simply pasted in a solution from a google enquiry!
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From the main menu, choose Security -> Rules
Add a new rule for Inbound Services with a service name of "ANY" and an action of "ALLOW always."
Then, move your new rule up until it is the first rule in the Inbound Services section.
Finally, make certain that this rule is enabled by checking the Enable column.
Your Netgear Router firewall is now disabled and your internal network is now completely unprotected and open to attack from the Internet.
I have simply pasted in a solution from a google enquiry!
Thanks a bunch Blagard and the rest of you guy's that helped .
That worked . I never could find it in google .
thanks again for the help <S>
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That's great that you proved it was the router's firewall causing a problem, but I don't think you want to leave your router firewall disabled. Better to create a specific exception for AH than to leave the router open to everything.
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That's great that you proved it was the router's firewall causing a problem, but I don't think you want to leave your router firewall disabled. Better to create a specific exception for AH than to leave the router open to everything.
I agree with oboe
also, check and see if the firmware needs to be updated for that netgear router...... you do it through the gui interface the same way you accessed the router via your web browser
you can also set your IP Lease
hope this might help
good luck, glad you are able to access AH again
TC
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That's great that you proved it was the router's firewall causing a problem, but I don't think you want to leave your router firewall disabled. Better to create a specific exception for AH than to leave the router open to everything.
Quite right - I think that all Flench needs to do is change the rule he created to disable the Firewall so that this time instead of "ANY" in the service name he uses the service for Aces High which may appear in a drop down box of the services.
Edit:
gyrene81's post below noted - Yep you're right when I come to think of it! - It shows how often I mess with my gear!
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Quite right - I think that all Flench needs to do is change the rule he created to disable the Firewall so that this time instead of "ANY" in the service name he uses the service for Aces High which may appear in a drop down box of the services.
you're thinking windows firewall blagard...the router wouldn't know it exists so the name and ports would have to be manually set.
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That's great that you proved it was the router's firewall causing a problem, but I don't think you want to leave your router firewall disabled. Better to create a specific exception for AH than to leave the router open to everything.
For Flench,
I suspect the Netgear Support Page below will help you create the rules you need
For the Service Name just call it AcesHigh
The rest of the information is probably in this link to Skuzzy Post (http://bbs.hitechcreations.com/smf/index.php/topic,68316.msg637923.html#msg637923)
Netgear Support Page (http://support.netgear.com/app/answers/detail/a_id/8219)
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Thanks guy's <S>